"Incentive" more powerful than "intention" in http://www.dslreports.com/forum/r9639237 en Sat, 28 Nov 2009 10:06:04 EDT Sat, 28 Nov 2009 10:06:04 EDT "Incentive" more powerful than "intention" http://www.dslreports.com/forum/remark,9639237 Steve : It's amazing what happens when there is an actual cost to opposition of outsourcing.

... and I'd be curious to know if they have stats on repeat overseas redirects. "What % of people who went to an Indian call center on their first visit chose to wait for a U.S. call center on subseqent visits". This might be more enlightening.

Steve]]> http://www.dslreports.com/forum/remark,9639237 Wed, 10 Mar 2004 17:01:46 EDT