Re: Houston Road Runner... High Pings Again##&&@@ in Road Runner

Re: Houston Road Runner... High Pings Again##&&@@ in Road Runner http://www.dslreports.com/forum/r8676704 en Sun, 29 Nov 2009 01:13:48 EDT Sun, 29 Nov 2009 01:13:48 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8925947 TFTPlayer : ok i didnt mean exactly at the same time
but everyday like at 8pm was when it was worse, but the problem used to start like at 6 PM Like at 7 i wouldnt be able to play any online games and webpaged wouldnt load or would load really slow. Anyways i dont care anymore i cancelled the service, got tired of them and got rid of it.
Of course it wasnt something stupid, im not a newbie at computers and networks. And since it was only at night, it is more likely to be related to the signal. And the modem blinks because the connections starts geting slow, and gradually slower until the conection practically pauses.

Now, yes everytime a modem resets or you turn it off, or it loses connection for a significant period of time (about 3 seconds) Windows XP will say "a network cable is unplugged", however id say that most of the time I was geting disconnected for shorter periods (about 1 second or less) and thats what they call intermitent connection.

Also, there is no excuse for them it didnt work with my other PC nor with my XBOX Live without geting disconnected and xbox setup is really easy there is no chance of erroneous configurations.. ah and my xbox alwyas work good with my dsl...

Finally i just have to say that rouad runner from time warner cable DONT CARE ABOUT YOU , and their rules are more important than the client.
They could have sent someone to come over at night 7-8 and check the problem i was experiencing, and fix it, but they are not available at that time; They always came during the day when the lag wouldnt show up. If they just made an exception with me to fix it I would have been more than pleased to keep their service. Ironically they admitted that something was wrong after runing some test from their offices and told me to tell the last technician guy they were goin to send not to leave before he identify and fix the problem, and i dont think that guy really changed something, and if he did, that did not fix my intermitent connection at night.

sorry for the big post.. lol]]> http://www.dslreports.com/forum/remark,8925947 Tue, 30 Dec 2003 04:15:28 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8920267 Kip patterson : In the modem there are several timers that cause the modem to communicate with the headend periodically. If they time out without a response, the modem is programmed to reboot. This can be caused by many things, all external to the modem, such as bad signals, etc.

Two possibilites that are fairly unlikely are a bad modem or power problems.

You can look at the modem's log and see why it is rebooting. If there is no error message preceding the reboot it was probably caused by the user or a power outage.

I just got a new SB5100, and while it works well, I do not like the error log. It has very little of the information that was there in the SB4100.]]> http://www.dslreports.com/forum/remark,8920267 Mon, 29 Dec 2003 16:55:42 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8920195 Hall :

said by Kip patterson :
If the cable modem reboots, the LAN link will go down for several seconds and you will see that message from windows.

Yes, you're right... Question is, why does the modem reboot (on it's own) ?? Does it reset itself if signal levels get too low or are lost too often ?? I know TW can force a reboot from their end, but every day at the same time ??

Now I go back to my other suggestion: Replace the modem. I had NO problems swapping mine out a couple weeks ago. They even gave me the model I requested.]]> http://www.dslreports.com/forum/remark,8920195 Mon, 29 Dec 2003 16:46:41 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8919561 Kip patterson : Yes - you have problems on the first hop - lost packets. You'll need RR to fix that unless it is something stupid in your setup like a loose or bad ethernet cable, which is unlikely.]]> http://www.dslreports.com/forum/remark,8919561 Mon, 29 Dec 2003 15:42:06 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8919525 Kip patterson : If the cable modem reboots, the LAN link will go down for several seconds and you will see that message from windows. I can reproduce it at will on my system.]]> http://www.dslreports.com/forum/remark,8919525 Mon, 29 Dec 2003 15:37:17 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8918771 Hall :

said by TFTPlayer :
At 8PM, it seems like the network goes down almost everyday because my modem will start blinking, and windows will say "Network Cable Unplugged"

I stopped following this thread sometime ago so I don't know what all you've tried... If Windows tells you that, try replacing your network cable (between PC and cable modem). If that doesn't help, have your cable modem replaced. Regardless of what's going on on the WAN (RR's) side, Windows shouldn't think your cable is unplugged. As long as the modem is plugged into your wall outlet and turned on, there should always be a "link" (and no complaints about the cable).]]> http://www.dslreports.com/forum/remark,8918771 Mon, 29 Dec 2003 14:20:49 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8904333 TFTPlayer : Target Name: yahoo.com
IP: 66.218.71.198
Date/Time: 12/27/2003 6:57:24 PM

1 9 ms * 8 ms 109 ms * 34 ms [10.54.128.1]
2 7 ms 11 ms 8 ms 78 ms * 13 ms pos5-1.hstntxair-rtr1.houston.rr.com [24.28.96.21]
3 8 ms 8 ms 8 ms 52 ms 163 ms 8 ms srp2-0.hstntxbis-rtr2.houston.rr.com [24.28.96.126]
4 12 ms 10 ms 9 ms 25 ms 137 ms * srp9-0.hstntxtid-rtr1.houston.rr.com [24.28.96.170]
5 9 ms 9 ms 8 ms 10 ms 110 ms * srp8-0.hstntxtid-rtr3.texas.rr.com [24.93.33.147]
6 11 ms 10 ms 22 ms * * 177 ms son0-0-3.hstqtxl3-rtr1.texas.rr.com [24.93.33.161]
7 10 ms 9 ms 11 ms * 80 ms 150 ms pop1-hou-P1-0.atdn.net [66.185.133.153]
8 10 ms 11 ms 10 ms 178 ms * 123 ms bb1-hou-P0-2.atdn.net [66.185.150.144]
9 15 ms 15 ms 16 ms 159 ms * 101 ms bb1-dls-P6-0.atdn.net [66.185.152.132]
10 16 ms 28 ms 15 ms * * 74 ms pop2-dls-P0-0.atdn.net [66.185.133.97]
11 15 ms 17 ms 16 ms * * 46 ms so-2-1-0.edge1.Dallas1.Level3.net [66.185.133.190]
12 16 ms 17 ms 16 ms 95 ms * 20 ms so-1-2-0.bbr2.Dallas1.Level3.net [209.244.15.165]
13 54 ms 56 ms 55 ms 107 ms * * unknown.Level3.net [209.247.9.114]
14 54 ms 59 ms 53 ms 95 ms * 60 ms ge-9-2.ipcolo3.SanJose1.Level3.net [64.159.2.137]
15 58 ms 57 ms 57 ms 70 ms * * unknown.Level3.net [64.152.69.30]
16 57 ms 65 ms 60 ms * 339 ms * w1.rc.vip.scd.yahoo.com [66.218.71.198]

unkown.level3.net twice??????
Horrible lag now Just disconnected from Battle net.
Any comments?

]]> http://www.dslreports.com/forum/remark,8904333 Sat, 27 Dec 2003 20:02:28 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8903230 papillon : Hi,

I've experienced the identical issue. As I understand it (cisco dudes, speak up and correct) an upstream router will behave normally if loads are within set parameters. If loads increase beyond these settings, (i.e. evening traffic when everyone is online) the router, like a pc could be at 100% utilization, and although it would work, it would be at a much diminshed capacity. Anyone downstream that has packets traversing this router during high utilization periods would experience what I have seen on your graphs.

So if your inside cabling is ok, then the RR team needs to monitor your path to locate the defective router...if that in fact is the problem. One more thing: if RR's network checks out, then someone (RR maybe) has to look into an issue on the ATDN network. And solving the problem here is even a bigger challenge.]]> http://www.dslreports.com/forum/remark,8903230 Sat, 27 Dec 2003 17:26:16 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8902778 TFTPlayer : papillon the 2 techs that came checked all that. But how does the time affect the setup inside the house?
I never have problems in the morning or the afternoon.
At 8PM, it seems like the network goes down almost everyday
because my modem will start blinking, and windows will say
"Network Cable Unplugged"
Ill see if this repeats tonight...]]> http://www.dslreports.com/forum/remark,8902778 Sat, 27 Dec 2003 16:19:46 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8902747 TFTPlayer : Ping it at 8PM and see what you get]]> http://www.dslreports.com/forum/remark,8902747 Sat, 27 Dec 2003 16:13:46 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8901041 BIGMIKE : papillon

Location: Sugar Land, TX

there a ping of yahoo and texas.rr.com form so.cal.rr
I am in a rr server. sat/27 9:00am

]]> http://www.dslreports.com/forum/remark,8901041 Sat, 27 Dec 2003 12:04:04 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8900190 papillon : Hi, :o

If you can get your hands on a laptop with an ethernet jack, go outside to where your cable enters the home and hook up here. If you still have packet loss, the problem would appear to be on the RR network; if the connection looks good, then the problem could be internal wiring in your home. I had a similar issue with cable t.v. and although the connection was good, the line was split too many times resulting in signal loss. The tech hooked up an amp and I've been running fine since.
I'm out-
pappy]]> http://www.dslreports.com/forum/remark,8900190 Sat, 27 Dec 2003 09:10:23 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8899500 anon : I want to cancel too but the only thing keeping me from it is the dream of having a perfect connection at 3mbps. The packet loss is getting worst and is not only happening in the morning, for some reason when a tech comes the connetion likes to act right. When the tech was here he was like well i had the local office ping you and it was like 1% i was like?? it was like 36% before you got here. so he says he's gonna report to a line tech to come check it out which means it won't get fixed. Last time a line tech just said the line was ok and left.]]> http://www.dslreports.com/forum/remark,8899500 Sat, 27 Dec 2003 03:10:34 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8897322 TFTPlayer : i c h-town dude then what will i get?
its weird that you have your problems during the morning and here is at night . at 8 pm is the worst.
today the tech guy came and he said he fixed it but just lagged out from an online game. :/
the modem started blinking so it was prolly the network if this repeats tonight ill definetly cancel RR and get some 56k hahaha]]> http://www.dslreports.com/forum/remark,8897322 Fri, 26 Dec 2003 21:10:16 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8896290 anon : Earthlink is through time warners's system so you will have the same problems.]]> http://www.dslreports.com/forum/remark,8896290 Fri, 26 Dec 2003 18:51:08 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8889812 TFTPlayer : Another tech guy from RR will come tomorrow.... this is their last chance or ill just cancel the service.
i got my RR with Time Warner. they also offer earthlink, anyone in my area konws if it is good or it has the same problems as earthlink? ]]> http://www.dslreports.com/forum/remark,8889812 Thu, 25 Dec 2003 20:01:38 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8881442 anon : Hey Rrhouston, whats the number to call? I get between 12-30% packet loss in the mornings since before thanksgiving and lots of techs have been to my house and non of them have fixed it. I also get pauses in my connection and dropped from online games due to the loss.]]> http://www.dslreports.com/forum/remark,8881442 Wed, 24 Dec 2003 14:40:44 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8867685 TFTPlayer : :mad: omg
HI ALL
i live in PEARLAND
My ISP is ROADRUNNER
and my connection is intermitent during the night...
i thought i was the only one struggling to get my lag and disconnections fixed.
RR BLOWS here like at 6pm starts lagging at 7 is imposible to play withoug geting disconnected. you cant play any games and im sure it doesnt have anything to do wiht my configuration because i tried it on my 3 comps and wiht XBOX Live. Also, im sure it doenst have anything to do with the server where i play (useast.battle.net)
it is so sad that i cancelled yahoo dsl to get RR to get a faster connection. and yes RR is faster but so unstable. I have called like 6 times and emailed liek 10 times but they also come up with an excuse or just ignore me . Last email i sent the graph of my traceroute that i got from ping plotter freeware and they replied : " we are sorry but are not allowed check attachments"
Im really pissed because they offered me a 24/7 connection that they cant provide Im tired of begging them to fix it. So guess ill have to call SBC again and go back to the slow dsl :huh:]]> http://www.dslreports.com/forum/remark,8867685 Tue, 23 Dec 2003 02:10:01 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8859744 kstark : Thanks alot RRHouston!

MAC address is 00-00-39-99-BC-63.]]> http://www.dslreports.com/forum/remark,8859744 Mon, 22 Dec 2003 10:15:11 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8859718 RRHouston : I can check on it, but I need either a phone # or MAC to your modem (I would suggest the latter). You can also call in, but I can't guarantee you will be able to reach me. My extenstion is 1390 (level 3 support) but I may be on a call or unavailable. You are welcome to try.]]> http://www.dslreports.com/forum/remark,8859718 Mon, 22 Dec 2003 10:11:08 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8859535 kstark : New Update: Called again today to complain again, talked to supervisor Mark, as the tier 1 was about to start me down the road of tearing my home network apart again. Mark stated he saw no packet loss but did see a signal discrepancy so he would send someone out again. I requested someone knowledgeable in networking to prove my case but I was denied. I will be getting another TV guy. Today is the 2 week anniversary of the start of problems for me. My next appointment is for Wednesday, so I guess we'll see. Ah, here's my latest ping plotter for your review.

]]> http://www.dslreports.com/forum/remark,8859535 Mon, 22 Dec 2003 09:40:01 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8854620 papillon : You da man Quibbly! Why is it so hard to convince RR that they, NOT the client, may have a borked router located on some upstream NOC?

I supplied data for over a month and got 0 response. Obviously, when this happens again, I need to provide data to the right individual- an individual that can actually fix the problem; it is too bad good, responsible, and capable technical folks are few and far between at the RR shop.

I'm out -
pappy]]> http://www.dslreports.com/forum/remark,8854620 Sun, 21 Dec 2003 18:21:21 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8844532 anon : Yeah i found out my high pings was due to a virus/trojan using my connection all the time. I'm still getting the packet loss though : \]]> http://www.dslreports.com/forum/remark,8844532 Sat, 20 Dec 2003 14:29:37 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8840866 dpg0wnz : This is really getting out of hand!!! I haven't had stable internet access for over 2 weeks!!! It started out with just bad packet loss/high pings. Now I can't stay connected for more than a few minutes. Customer service denies that there is a problem. They just sent someone out to test my lines. They said they were fine and then left. My neighbors have been experiencing problems as well, but it seems to be spotty. Only about half are having problems. Some have had no problems at all.

I live near Blackhawk and Beltway 8 in the Kirkmont subdivision. (ZIP 77089)

What else can I do to get this fixed? Do I call tech support and ask for a supervisor?

Thanks for any replies!]]> http://www.dslreports.com/forum/remark,8840866 Sat, 20 Dec 2003 01:31:15 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8832934 kstark :

said by quibbly :

Kstar, how did your appointment go? Did they fix your signal problem?

It's not an appointment, persay, the guy wont be coming to the door, he's just supposed to check an amp on a pole not far from me. I'm instructed to call back in if the problem is not cleared up today. So we'll see what happens. Thanks for asking. Yep, still losing packets, it seems to be less intense today than others, but I'm not dropping the fight for a "sorta" fix.]]> http://www.dslreports.com/forum/remark,8832934 Fri, 19 Dec 2003 10:38:14 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8832802 quibbly : It looks like the cable problem in the Sugarland is fixed. The past two days, latency has been low with minor packet loss.

Kstar, how did your appointment go? Did they fix your signal problem?

have a nice day everyone,

Quibbly]]> http://www.dslreports.com/forum/remark,8832802 Fri, 19 Dec 2003 10:22:14 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8823645 kstark : Thanks, IM'ed you with the info]]> http://www.dslreports.com/forum/remark,8823645 Thu, 18 Dec 2003 12:49:21 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8822009 quibbly : kstark,

What area do you live in? Do you have business or residential service?

Let me know so I can try to get you fixed.

Quibbly]]> http://www.dslreports.com/forum/remark,8822009 Thu, 18 Dec 2003 09:27:54 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8820727 kstark : Same old, same old here. Called them this morning to complain again and was told that a lineman hasn't actually worked on the issue yet, but one would be here sometime on Friday. So for your entertainment pleasure, here's my latest ping plotter.

]]> http://www.dslreports.com/forum/remark,8820727 Thu, 18 Dec 2003 02:28:32 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8819095 papillon : So far, so good quib! I hope this lasts! It appears you know exactly who to talk to at RR regarding these latency issues.

I'm out-
pappy

]]> http://www.dslreports.com/forum/remark,8819095 Wed, 17 Dec 2003 22:30:37 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8818606 CO_Chris : I am not on at night very much between 8.30 and 11.30 so i really don't see the slow down. But the other Night i got home from work about 11.45 This is a late night for me so i fig i would get on to check my mail and it was slow so i fired up ping plotter and yes we had lag at that time.

I sure hope they fix it. I had VOIP and man did it suck ever
--
Super Bowl Bound The Houston TEXANS. Well we will have the Super Bowl here this year Anyway]]> http://www.dslreports.com/forum/remark,8818606 Wed, 17 Dec 2003 21:43:14 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8818406 CO_Chris : Sweet deal good job,, hope you get it taking care of :o ;)]]> http://www.dslreports.com/forum/remark,8818406 Wed, 17 Dec 2003 21:19:52 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8817788 papillon : Quib -

You need to start charging RR for management and adminstrative fees.

Way to go!! I hope this effort works!

I'm out -
pappy]]> http://www.dslreports.com/forum/remark,8817788 Wed, 17 Dec 2003 20:19:10 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8817098 quibbly : Well, have a little good news. The problem isn't due to over subscription in the Sugarland area. It has to do with hop 4 NOC (like we didn't already know via tracerts). The problem is being addressed!

I'll keep everyone informed!]]> http://www.dslreports.com/forum/remark,8817098 Wed, 17 Dec 2003 19:10:27 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8816253 papillon : Looking through the Houston.rr network status page, it appears the greater Houston area was in some type of outage or at a minimum, limited use condition, for all of 12/16/03... C'mon guys! Kick it up a notch! You will never be able to run VoIP over a network in this condition! ]]> http://www.dslreports.com/forum/remark,8816253 Wed, 17 Dec 2003 17:40:26 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8814065 quibbly : The problem is now being looked into. I should have an answer sometime this evening or tomorrow afternoon.

Hang in there everyone, Houston Roadrunner has a new boss in town who likes to kick arse and take names!]]> http://www.dslreports.com/forum/remark,8814065 Wed, 17 Dec 2003 13:48:26 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8813386 papillon : Excellent quib. Let me know what I can do to assist.

I'm out -

pappy]]> http://www.dslreports.com/forum/remark,8813386 Wed, 17 Dec 2003 12:33:49 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8812786 quibbly : I'm working up the chain of command to help get this resolved. When I called support today they stated "We have no known issue of problems in the evening". CRAP!!!! CRAP I SAY!!!

I will continue to call till I reach Cleon Smith or higher till this is resolved. The same problem happend around this time last year.

I'm sick of the tech's saying "Lets do a signal test". THIS IS NOT A SIGNAL PROBLEM, ITS A ROUTING ISSUE OR POSSIBLY OVER SUBSCRIBED NETWORK. IT'S NOT POSSIBLE THAT EVERY USER IN SUGARLAND ARE HAVING BAD SIGNALS!

It seems to start around 8:00pm each evening and continues until around 11:30pm.

Hang in there everyone. I'm going to raise so much stink Time Warners Arses will hurt! I'm sick of having to go through all this trouble for Time Warner to admit their problem. If this continues, I will start back up the class action law suit I started last year. Keep up the documentation.

If your interested in joining up in the class action law suit, contact me at: rrcomplaints@yahoo.com]]> http://www.dslreports.com/forum/remark,8812786 Wed, 17 Dec 2003 11:27:23 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8812636 papillon : Not surprising. You do not go through the hou/atdn pop.]]> http://www.dslreports.com/forum/remark,8812636 Wed, 17 Dec 2003 11:08:38 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8812378 BIGMIKE : ping good here in socal.rr

]]> http://www.dslreports.com/forum/remark,8812378 Wed, 17 Dec 2003 10:35:52 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8811076 papillon : Bad, bad, bad. RR is no santa!

]]> http://www.dslreports.com/forum/remark,8811076 Wed, 17 Dec 2003 06:33:04 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8808186 papillon : Anyone need more evidence?

]]> http://www.dslreports.com/forum/remark,8808186 Tue, 16 Dec 2003 21:30:06 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8808139 papillon : Help!!!!!! This is ridiculous!!!! Every night for over a MONTH!!!!

]]> http://www.dslreports.com/forum/remark,8808139 Tue, 16 Dec 2003 21:26:54 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8807988 kstark : Well, it appears that tech was blowing smoke, since packet loss is still occurring. What action to I take now? Start registering complaints with BBB? Call in again? That seems pointless since they have no training. How in the hell did they build the network if no one there has any idea how it works? Another thing, how can they be completely oblivious to network problems? I'll bet if I figured out how to get 10mbs up and down, not that it's possible, they'd damn sure know about that. These questions are mostly rhetorical. I felt the need to bitch. But if anyone has any ideas on what my next action should be, I'm open to suggestions.]]> http://www.dslreports.com/forum/remark,8807988 Tue, 16 Dec 2003 21:14:06 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8807853 papillon : Hey Quib,

Same thing tonight. I'm sure you know who to strong arm at RR to fix this long standing issue.

btw... Dinner at Perry's sounds great! Mid to late January works for us.

I'm out -
pappy]]> http://www.dslreports.com/forum/remark,8807853 Tue, 16 Dec 2003 21:00:43 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8805497 quibbly : kstark,

The guys that come out really know nothing about the network. They are like the guys at your office that stuff envelopes.

Signal too high? I've seen when the signal was poor, that connectivity was an issue. If the voltage is too high, that's an issue, but never heard of the signal being too high. That should be a good thing.

Roadrunner, please get your act together!

and please stop telling customers to clear their cache because it's affecting their signal!]]> http://www.dslreports.com/forum/remark,8805497 Tue, 16 Dec 2003 17:14:52 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8802185 kstark : Well, the tech was just here. He said signal is too high and he's called HQ for a lineman to come out and check out what he believes is a malfunctioning amp. He didn't know what Ping Plotter was when I showed him, but he was confident he knew what he was talking about when it came to signal. This problem appears to be quite localized so it's unlikely it's gonna help you over in Sugar Land, sorry to say.]]> http://www.dslreports.com/forum/remark,8802185 Tue, 16 Dec 2003 10:54:33 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8801594 quibbly : Sorry I have not looked into this for everyone. Really haven't been using the internet much at home. I'll look more into this and will start putting the fire under a few Roadrunner contacts.

The pings and packet loss were pretty terrible yesterday. They seemed to start around hop 4 for me. Last time this was due to a router issue and only took 2 months to resolve (gasp)

It is possible roadrunner is over subscribed again and the router at hop 4 is running over 100%. There is only so much processing power a router can handle. I'm sure the engineers have been pointing out the problem to their supervisors, but due to the end of the quarter, the supervisors do not want to spend the money to fix it (You know, they want their CEO bonus check).

If this continues, I'll help out.

Oh, Papillon, I enjoy our bandwidth race (faster download/upload). You and I should bring our spouses and meet at the Italian restaurant some evening]]> http://www.dslreports.com/forum/remark,8801594 Tue, 16 Dec 2003 09:38:00 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8801234 kstark : Mine is pretty bad too. I never posted a pic before, hope this works so I dont look like a dumbass. The guy is due here this morning so I'll update again if he has anything to say about all this.

]]> http://www.dslreports.com/forum/remark,8801234 Tue, 16 Dec 2003 08:36:17 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8801142 papillon : Hey Quib,

Good to see you post on the issue. I know you have got some 'pull' at the RR tier 3 office. I provided all types of data indicating the problem was upstream on a RR/ATDN network, but no one acted on the information. If management had acted on data provided they may have averted last nights outage, avoided costly overtime, and possibly, refunds to customers.]]> http://www.dslreports.com/forum/remark,8801142 Tue, 16 Dec 2003 08:17:44 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8800582 papillon : I do hope they find the problem. I have alerted RR tier 3 for the past month that there was an issue.

]]> http://www.dslreports.com/forum/remark,8800582 Tue, 16 Dec 2003 04:47:57 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8799567 quibbly : When I called Tier 3 support, they tried to tell me the entire internet is having problems. Funny how all my contacts in other cities are having no problems?

You pay for business class service and expect a better response then "Then entire internet is this way". Who are they fooling?

First thing tomorrow I make a verbal complaint with the Tier three supervisor. If that doesn't work, then I'll take it to Cleon Smith!]]> http://www.dslreports.com/forum/remark,8799567 Tue, 16 Dec 2003 00:27:56 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8799058 abancroft : Same here...just started today. Seems to be something inside the RR network.

]]> http://www.dslreports.com/forum/remark,8799058 Mon, 15 Dec 2003 23:33:32 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8798222 quibbly : well Papillon. Having same problem here. Been good for some time. Love how you pay for business class service and pings are terrible.]]> http://www.dslreports.com/forum/remark,8798222 Mon, 15 Dec 2003 22:14:02 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8798089 papillon : It does not get much better than this! woo hoo!!!!

]]> http://www.dslreports.com/forum/remark,8798089 Mon, 15 Dec 2003 22:01:55 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8797275 papillon : Get yer high pings and packet loss right here!!!

]]> http://www.dslreports.com/forum/remark,8797275 Mon, 15 Dec 2003 20:51:57 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8797143 papillon : But it could get worse! blah!!!

]]> http://www.dslreports.com/forum/remark,8797143 Mon, 15 Dec 2003 20:39:23 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8797071 papillon : Really bad now!!

]]> http://www.dslreports.com/forum/remark,8797071 Mon, 15 Dec 2003 20:33:17 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8797032 papillon : Again!

]]> http://www.dslreports.com/forum/remark,8797032 Mon, 15 Dec 2003 20:30:40 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8772179 bevishead9 : You guys have it good compared to me(h=town dude). I have been having high pings(100ms-3000ms) and packet loss and stupid time warner keeps sending people to my house and all they say is the signal looks good yet i'm getting 30% loss and 800ms pings. I swear if this isn't fixed by xmas it's back to sbc for me. One dude actually did more than just check my line, he checked all the taps till he found the problem and it was at the local hub! They didn't even know it went down so they fix it. Once it was fixed the guy told me there was a lot of noise in the line but i will be cleared up. There is still plenty of noise and the local office keeps saying that they are sending someone to fix it but my connection has never been fixed. Just because there isn't a lot of people in this area that have cable internet they are taking their sweet time fixing it.]]> http://www.dslreports.com/forum/remark,8772179 Sat, 13 Dec 2003 02:28:44 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8763593 CO_Chris : what if you needed to call 911 at that time? you would be F%$$Ked that for sure.Till the fix the servers for good here i will keep my land line.
--
Super Bowl Bound The Houston TEXANS. Well we will have the Super Bowl here this year Anyway]]> http://www.dslreports.com/forum/remark,8763593 Fri, 12 Dec 2003 09:19:39 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8762619 papillon : I could do VoIP, but not between 9 and 11pm. Looks like no late night calls for me! blah!!!

]]> http://www.dslreports.com/forum/remark,8762619 Fri, 12 Dec 2003 03:43:00 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8757534 CO_Chris : I gave up on VOIP on RR here in houston.. big time packet loss for me. oh well i took sbhell back as my phone service
--
Super Bowl Bound The Houston TEXANS. Well we will have the Super Bowl here this year Anyway]]> http://www.dslreports.com/forum/remark,8757534 Thu, 11 Dec 2003 17:07:30 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8751061 papillon : Who can f((k explain this &Hit? huh? anyone out there? Guess not. RR techs are dimwits... blah!!!!!!!!!!!!!

]]> http://www.dslreports.com/forum/remark,8751061 Wed, 10 Dec 2003 23:36:48 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8750594 papillon : Well... at least the FU is consistant... blah....

]]> http://www.dslreports.com/forum/remark,8750594 Wed, 10 Dec 2003 22:50:03 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8750298 papillon : I suppose it could be worse... However, I'm not sure how... RR/ATDN PLEASE FIX ThIS!!!!!!!!!!!!!!!!!!!!!!

]]> http://www.dslreports.com/forum/remark,8750298 Wed, 10 Dec 2003 22:18:54 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8742275 papillon : Every dam night!!!!!!!!!!!!!!!!!!!!!

]]> http://www.dslreports.com/forum/remark,8742275 Wed, 10 Dec 2003 07:26:08 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8742270 papillon : Really bad on 12_09_03. Check out the plot.

]]> http://www.dslreports.com/forum/remark,8742270 Wed, 10 Dec 2003 07:25:17 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8739528 kstark : This is day 2 of some nasty packet loss. Called RR last night and it only took me about an hour to convince the rep that there was actually packet loss. She was accusing me of starting my firewall and turning it off while she was trying to ping me. So it was escalated, but didn't get fixed today. Hopefully tomorrow, as this is screwing with my VOIP too.]]> http://www.dslreports.com/forum/remark,8739528 Tue, 09 Dec 2003 19:44:01 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8735811 papillon : If it happens tonight, I'll be on the phone to RR tier three. They typically try to debug the client end (you and me) before going upstream to look for a fubared router. As I see here, I'm not the only one in the Sugar Land area with this issue. My bet... fubared router upstream. And I can even give them the hop and ip address. ]]> http://www.dslreports.com/forum/remark,8735811 Tue, 09 Dec 2003 13:32:25 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8728358 jgs : Tracing route to 209.120.238.13 over a maximum of 30 hops

1 15 ms 16 ms 10 ms 10.48.64.1
2 10 ms 16 ms 10 ms pos5-1.hstntxtid-rtr1.houston.rr.com [24.28.97.6
5]
3 10 ms 15 ms 10 ms srp8-0.hstntxtid-rtr3.texas.rr.com [24.93.33.147
]
4 10 ms 16 ms 10 ms son0-0-3.hstqtxl3-rtr1.texas.rr.com [24.93.33.16
1]
5 10 ms 16 ms 10 ms pop1-hou-P0-1.atdn.net [66.185.133.145]
6 16 ms 10 ms 16 ms bb1-hou-P0-0.atdn.net [66.185.146.96]
7 16 ms 15 ms 16 ms bb1-dls-P6-0.atdn.net [66.185.152.132]
8 16 ms 15 ms 16 ms bb2-dls-P2-0.atdn.net [66.185.153.29]
9 31 ms 16 ms 31 ms bb2-kcy-P6-0.atdn.net [66.185.152.129]
10 15 ms 31 ms 32 ms bb1-kcy-P1-0.atdn.net [66.185.152.126]
11 47 ms 32 ms 46 ms bb1-chi-P6-0.atdn.net [66.185.152.124]
12 31 ms 32 ms 47 ms pop1-chi-P0-0.atdn.net [66.185.141.85]
13 32 ms 31 ms 47 ms bpr2-so-3-0-0.ChicagoEquinix.cw.net [208.174.224
.29]
14 79 ms 78 ms 78 ms 208.174.224.26
15 47 ms 47 ms 47 ms chcgil1wcx2-oc48.wcg.net [64.200.103.117]
16 47 ms 62 ms 47 ms dnvrco1wcx2-pos10-0.wcg.net [64.200.210.66]
17 63 ms 47 ms 47 ms 64.200.108.5
18 63 ms 47 ms 47 ms dllstx1wcx3-pos1-0.wcg.net [64.200.240.213]
19 47 ms 47 ms 47 ms dllstx9lcx1-pos9-0.wcg.net [64.200.232.210]
20 47 ms 46 ms 63 ms dllstx9lcx1-pos6-0.wcg.net [64.200.232.14]
21 47 ms 47 ms 62 ms dllstx9lce1-yipes.wcg.net [64.200.226.118]
22 62 ms 47 ms 47 ms 66.7.164.66
23 47 ms 62 ms 47 ms 209.120.238.13

Trace complete.
jgs]]> http://www.dslreports.com/forum/remark,8728358 Mon, 08 Dec 2003 18:45:06 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8728342 jgs : Im haven the same issues with my connection. Roadrunner sais they can do nothing about it. Im maken 23 Hops to a dallas ip.
Tracing route to 209.120.238.13 over a maximum of 30 hops

1 15 ms 16 ms ping 209.120.238.13

Pinging 209.120.238.13 with 32 bytes of data:

Reply from 209.120.238.13: bytes=32 time=63ms TTL=49
Reply from 209.120.238.13: bytes=32 time=47ms TTL=49
Reply from 209.120.238.13: bytes=32 time=63ms TTL=49
Reply from 209.120.238.13: bytes=32 time=63ms TTL=49

Ping statistics for 209.120.238.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% los
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 63ms, Average = 59ms

That ping used to be under 20ms. Im play games online. Once you get on the servers and play pings jump to like 160 ingame. From what used to be 60-110 at most. I was informed by them that that tracert looks good and is ok. There is nothing they can do. With that kind of performance im moven to the cheaper dsl. I can get just as good or better with dsl for a cheaper price. RR Houston is unwilling to adress the issue with atdn aol. ]]> http://www.dslreports.com/forum/remark,8728342 Mon, 08 Dec 2003 18:43:06 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8724982 anon : I am having the same problem here in Missouri City (near Sugar Land). I play Diablo II on battlenet. Earlier in November, my connection was consistently excellent. Sometime around Thanksgiving, I started having lost packets and very poor response times. It causes me to lag badly in games, even when I am playing alone.

Road Runner of course says that it is my setup, when in fact nothing has changed on my end.

I cannot get DSL in my area, so it looks like I am stuck with this problem.]]> http://www.dslreports.com/forum/remark,8724982 Mon, 08 Dec 2003 12:41:08 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8691790 papillon : UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FIX This...oh...ok I see dsl is available. Will move to the better side of BROADBaND!

]]> http://www.dslreports.com/forum/remark,8691790 Thu, 04 Dec 2003 22:59:53 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8691769 papillon : Every F*((ing night! RR tw dorks.... FIX THiS Problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

]]> http://www.dslreports.com/forum/remark,8691769 Thu, 04 Dec 2003 22:58:17 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8681295 papillon : Ok... see? Just after 10pm and all is back to ...normal?

Anyway... This happens every night!

]]> http://www.dslreports.com/forum/remark,8681295 Wed, 03 Dec 2003 23:13:04 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8680927 papillon : Again... fubared router somewhere in the tw/aohell network. Are there any RR geeks working on this stuff? Ok... dsl... here we come!

]]> http://www.dslreports.com/forum/remark,8680927 Wed, 03 Dec 2003 22:40:37 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8676704 papillon : Again... last night between 7 and 10 pm. A fubared hou.rr router. Trace routes sent to localissues... but they seldom respond. I'll post trace routes hear later tonight.]]> http://www.dslreports.com/forum/remark,8676704 Wed, 03 Dec 2003 13:32:36 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8653611 MogX :

said by jade0010 :
Yep, Copperfield area of Houston here. Games UNPLAYABLE due to high ping but mainly packet loss! I'm at the end of my rope with this.

SBC is sounding pretty nice right about now. I'd be better off with a 56K than this current RR connection anyway. I'm even experiencing this with a game server located in Dallas.

Lol, I'm pretty glad I didn't get roadrunner now. :| I'm over by Pearland Highschool, alot of my friends are having these same issues with RR, Packetloss/Routing problems/etc.]]> http://www.dslreports.com/forum/remark,8653611 Mon, 01 Dec 2003 08:41:36 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8652681 jade0010 : Yep, Copperfield area of Houston here. Games UNPLAYABLE due to high ping but mainly packet loss! I'm at the end of my rope with this.

SBC is sounding pretty nice right about now. I'd be better off with a 56K than this current RR connection anyway. I'm even experiencing this with a game server located in Dallas.]]> http://www.dslreports.com/forum/remark,8652681 Mon, 01 Dec 2003 02:23:55 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8651717 anon : My speed is hoses as well. Horrible ping and packet loss. Anyone have any updates??]]> http://www.dslreports.com/forum/remark,8651717 Sun, 30 Nov 2003 23:29:15 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8642268 CO_Chris : 2003-11-29 22:09:10 EST: 2973 / 366
Your download speed : 2973843 bps, or 2973 kbps.
A 363 KB/sec transfer rate.
Your upload speed : 366905 bps, or 366 kbps.
Seems like broadband .. above the 1mbit barrier!

I live in Pearland sliver lake area and my speed is down a little just under 3000 but still running great no big deal here.

Speed test was done at Http://hou.speakeasy.net at 9.10 Pm sat night
--
Super Bowl Bound The Houston TEXANS. Well we will have the Super Bowl here this year Anyway]]> http://www.dslreports.com/forum/remark,8642268 Sat, 29 Nov 2003 22:11:37 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8639391 anon : Internet connections speed in Pearland TX for RR are way down, going up and slowing to a halt randomly. Where did the speed go?]]> http://www.dslreports.com/forum/remark,8639391 Sat, 29 Nov 2003 15:28:05 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8636786 Good Ol Dan :

said by papillon :
All RR techs on deck... last three nights in the sugar land area of houston - pings in the 80 to 130 mls range. Normally pings are around 7 to 40. Anyone else seen this?

Nope, not here...

C:\>ping sfo.speakeasy.net

Pinging sfo.speakeasy.net [64.81.79.2] with 32 bytes of data:

Reply from 64.81.79.2: bytes=32 time=70ms TTL=47
Reply from 64.81.79.2: bytes=32 time=70ms TTL=47
Reply from 64.81.79.2: bytes=32 time=71ms TTL=47
Reply from 64.81.79.2: bytes=32 time=70ms TTL=47

Ping statistics for 64.81.79.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 71ms, Average = 70ms

C:\ping nyc.speakeasy.net

Pinging nyc.speakeasy.net [216.254.95.2] with 32 bytes of data:

Reply from 216.254.95.2: bytes=32 time=60ms TTL=45
Reply from 216.254.95.2: bytes=32 time=61ms TTL=45
Reply from 216.254.95.2: bytes=32 time=61ms TTL=45
Reply from 216.254.95.2: bytes=32 time=61ms TTL=45

Ping statistics for 216.254.95.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 61ms, Average = 60ms

But then I'm on SBC DSL, too. There's more to this stuff than speed alone... that's why I left TWC. They couldn't get it fixed while I was a customer... hope it works out for you guys.

Dan (near Houston)]]> http://www.dslreports.com/forum/remark,8636786 Sat, 29 Nov 2003 08:47:37 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8636692 papillon : Thanks, James.

All good for now. However, I know every few months there will be a ATDN fubared router somewhere on the network that will affect myself, and I'm sure, a host of other users. Such is technology I guess.

Thanks for the tips.

I'm out-
pappy]]> http://www.dslreports.com/forum/remark,8636692 Sat, 29 Nov 2003 08:22:02 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8627246 Hall :

said by Karl Bode :
...inform ATDN that they've got a hosed router, which they're already probably aware of....

That's one thing you can be sure of, they knew about the problem long before any users noticed it. They surely have monitoring in place with much different thresholds that we're used to dealing with. I mean, we could see a 10ms increase and not get worried, but they might see a 1ms increase and know something's going wrong.
--
I lost my .sig... Where did it go ??]]> http://www.dslreports.com/forum/remark,8627246 Fri, 28 Nov 2003 01:29:39 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8623428 QTraXQ RR : Eeee.. very bad Ping Times. If you are Recving heavy amounts of Packets Loss(no matter what you ping), or notice that at times you have a slow internet connection(accessing urls) then you should call your office and possibly have a ping Test Scheduled by L3.

Note:My local office has the capability to do 24-48HR ping test but yours may not. You may need to speak directly to L3 to get a definitive answer..

James
Time Warner Cable
-Broadband Network Services-]]> http://www.dslreports.com/forum/remark,8623428 Thu, 27 Nov 2003 15:20:13 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8580557 Rainier : Um, ever had 22-minute pings on RoadRunner? That's what I got. You're probably better off with a direct-connection (DSL or so). Got a time? Because: Cable gets truly congested at certain peak times.

EDIT: If you are wondering why I'm commenting about RoadRunner, I'm a past-customer.

EDIT: *!*@24-*.nyc.rr.com

]]> http://www.dslreports.com/forum/remark,8580557 Sun, 23 Nov 2003 00:41:53 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8578235 Konaguy : noc@atdn.net
»atdn.net/existing_peer_faq.shtml]]> http://www.dslreports.com/forum/remark,8578235 Sat, 22 Nov 2003 19:17:52 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8578204 anon : I'm kinda wanting to cancel my cable service because i get packet loss everyday and now i am getting high pings but when the cable repair guy gets her the connection decides to act right.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\bevishead>ping -n 50 www.yahoo.com

Pinging www.yahoo.akadns.net [216.109.118.76] with 32 bytes of data:

Reply from 216.109.118.76: bytes=32 time=48ms TTL=46
Reply from 216.109.118.76: bytes=32 time=323ms TTL=46
Reply from 216.109.118.76: bytes=32 time=442ms TTL=46
Reply from 216.109.118.76: bytes=32 time=325ms TTL=46
Reply from 216.109.118.76: bytes=32 time=435ms TTL=46
Reply from 216.109.118.76: bytes=32 time=309ms TTL=46
Reply from 216.109.118.76: bytes=32 time=391ms TTL=46
Reply from 216.109.118.76: bytes=32 time=117ms TTL=46
Reply from 216.109.118.76: bytes=32 time=311ms TTL=46
Reply from 216.109.118.76: bytes=32 time=303ms TTL=46
Reply from 216.109.118.76: bytes=32 time=49ms TTL=46
Reply from 216.109.118.76: bytes=32 time=423ms TTL=46
Reply from 216.109.118.76: bytes=32 time=213ms TTL=46
Reply from 216.109.118.76: bytes=32 time=295ms TTL=46
Reply from 216.109.118.76: bytes=32 time=195ms TTL=46
Reply from 216.109.118.76: bytes=32 time=282ms TTL=46
Reply from 216.109.118.76: bytes=32 time=446ms TTL=46
Reply from 216.109.118.76: bytes=32 time=56ms TTL=46
Reply from 216.109.118.76: bytes=32 time=125ms TTL=46
Reply from 216.109.118.76: bytes=32 time=274ms TTL=46
Reply from 216.109.118.76: bytes=32 time=50ms TTL=46
Reply from 216.109.118.76: bytes=32 time=429ms TTL=46
Reply from 216.109.118.76: bytes=32 time=477ms TTL=46
Reply from 216.109.118.76: bytes=32 time=348ms TTL=46
Reply from 216.109.118.76: bytes=32 time=629ms TTL=46
Reply from 216.109.118.76: bytes=32 time=652ms TTL=46
Reply from 216.109.118.76: bytes=32 time=606ms TTL=46
Reply from 216.109.118.76: bytes=32 time=392ms TTL=46
Reply from 216.109.118.76: bytes=32 time=581ms TTL=46
Reply from 216.109.118.76: bytes=32 time=607ms TTL=46
Reply from 216.109.118.76: bytes=32 time=755ms TTL=46
Reply from 216.109.118.76: bytes=32 time=775ms TTL=46
Reply from 216.109.118.76: bytes=32 time=754ms TTL=46
Reply from 216.109.118.76: bytes=32 time=516ms TTL=46
Reply from 216.109.118.76: bytes=32 time=138ms TTL=46
Reply from 216.109.118.76: bytes=32 time=1004ms TTL=46
Reply from 216.109.118.76: bytes=32 time=620ms TTL=46
Reply from 216.109.118.76: bytes=32 time=840ms TTL=46
Reply from 216.109.118.76: bytes=32 time=477ms TTL=46
Reply from 216.109.118.76: bytes=32 time=206ms TTL=46
Reply from 216.109.118.76: bytes=32 time=239ms TTL=46
Reply from 216.109.118.76: bytes=32 time=436ms TTL=46
Reply from 216.109.118.76: bytes=32 time=83ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Reply from 216.109.118.76: bytes=32 time=180ms TTL=46
Reply from 216.109.118.76: bytes=32 time=49ms TTL=46
Reply from 216.109.118.76: bytes=32 time=189ms TTL=46
Reply from 216.109.118.76: bytes=32 time=408ms TTL=46

Ping statistics for 216.109.118.76:
Packets: Sent = 50, Received = 47, Lost = 3 (6% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 1004ms, Average = 378ms

C:\Documents and Settings\bevishead>]]> http://www.dslreports.com/forum/remark,8578204 Sat, 22 Nov 2003 19:13:14 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8553586 anon : you've been rerouted.

you cant do sh1t about it.

happened to me before. I suggest you find another server that you ping good to because you can dos and fume and whatever else you want but nothing will change

sux dont it?]]> http://www.dslreports.com/forum/remark,8553586 Thu, 20 Nov 2003 02:46:06 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8544450 papillon : Ah yes...new evening... same problem... Looks like I'll have to dig into my DoS attack kit to get any response...

]]> http://www.dslreports.com/forum/remark,8544450 Wed, 19 Nov 2003 06:19:31 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8534598 papillon : The same profile... every evening. ;-(

]]> http://www.dslreports.com/forum/remark,8534598 Tue, 18 Nov 2003 05:54:45 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8532009 papillon : Again and again and again... Fubared router somewhere in the RR/ATDN mishmash...

Road Runner techs: Do you need a flashlight?

]]> http://www.dslreports.com/forum/remark,8532009 Mon, 17 Nov 2003 21:32:14 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8523254 papillon : Another evening... same problem. Pings in Houston have gone bonkers! Check attachment. Ping latency and dropped packets happens EVER F&&&ing night!

]]> http://www.dslreports.com/forum/remark,8523254 Sun, 16 Nov 2003 22:04:38 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8513376 centaur242 : Finally got an email from atdn. If anyone understands this please reply.
COPYIED EMAIL:
In a message dated 11/14/2003 4:47:42 PM Eastern Standard Time, centaur242@houston.rr.com writes:
Dear Joe,
This is what is bothering me it seems fine from rr to atdn and once in atdn I am bounced all the way from texas to PHO then LA to get to NYC where my server is running from. Can you tell me why I do not have the normal route up the east coast like I do with every other ip in NY. It is only this one ip that I'm being routed to pho. and LA. first causing 50more ms?? PLEASE HELP OR TELL ME WHO CAN?

Because Global Crossing announces that route to us. Our closest peering to Global Crossing is in LA.

pop1-hou#trace 66.246.45.35

Type escape sequence to abort.
Tracing the route to 66.246.45.35

1 bb2-hou-P2-0.atdn.net (66.185.150.150) 0 msec
bb2-hou-P0-1.atdn.net (66.185.146.98) 124 msec
bb2-hou-P0-2.atdn.net (66.185.150.146) 172 msec
2 bb2-pho-P7-0.atdn.net (66.185.152.107) 32 msec 32 msec 32 msec
3 bb1-pho-P1-0.atdn.net (66.185.152.36) 32 msec 32 msec 32 msec
4 bb1-las-P7-0.atdn.net (66.185.152.26) 40 msec 40 msec 40 msec
5 pop2-las-P0-0.atdn.net (66.185.137.161) 40 msec 44 msec 40 msec
6 GlobalCrossing.atdn.net (66.185.148.50) 40 msec 40 msec 44 msec
7 pos5-0-2488M.cr1.LAX1.gblx.net (67.17.72.105) [AS 3549] 40 msec 44 msec 40 msec
8 pos1-0-2488M.cr2.JFK1.gblx.net (67.17.72.10) [AS 3549] 80 msec 84 msec
pos1-0-2488M.cr1.JFK1.gblx.net (67.17.72.6) [AS 3549] 80 msec
9 so3-0-0-2488M.ar1.JFK1.gblx.net (67.17.72.18) [AS 3549] 80 msec 80 msec
so0-0-0-2488M.ar1.JFK1.gblx.net (67.17.72.14) [AS 3549] 88 msec
10 64.211.83.62 [AS 3549] 84 msec 80 msec 80 msec
11 0.so-2-3-0.gbr2.nyc.nac.net (209.123.11.25) [AS 8001] 88 msec 88 msec 84 msec
12 Net-Access-Corporation.demarc.cogentco.com (66.28.28.74) [AS 16631] 84 msec 84 msec 80 msec
13 vlan7.core1.nyc.netwave.com (207.99.99.42) [AS 8001] 84 msec 84 msec 80 msec
14 64.21.15.46 [AS 26522] 84 msec 80 msec 84 msec
15 66.246.45.35 [AS 26522] 84 msec 80 msec 84 msec ]]> http://www.dslreports.com/forum/remark,8513376 Sat, 15 Nov 2003 17:23:01 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8506469 Karl Bode : Like I said above, if it's ATDN there isn't much you can do other than call Roadrunner to complain and hope they inform ATDN that they've got a hosed router, which they're already probably aware of....

These problems usually resolve themselves over time after time.

Sorry. It pissed me off too when I went through it. I tried like a mad fool to find some kind of way to get answers from ATDN, and would have had an easier time bringing Princess Diana back to life with a spoon and some tin foil.]]> http://www.dslreports.com/forum/remark,8506469 Fri, 14 Nov 2003 19:52:51 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8501536 CO_Chris : DAmmmmmmmmmmmmm AOL servers again.. WTF. They got rid of the AOL name now they need to get rid of servers aswell and that should fix it.

]]> http://www.dslreports.com/forum/remark,8501536 Fri, 14 Nov 2003 08:34:52 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8499831 centaur242 : Will someone please help. At least with some phone #s that I can get some help? I'm desperate]]> http://www.dslreports.com/forum/remark,8499831 Thu, 13 Nov 2003 23:32:31 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8498933 ilikeme : atdn does look like it is having some problems]]> http://www.dslreports.com/forum/remark,8498933 Thu, 13 Nov 2003 21:42:25 EDT Re: Houston Road Runner... High Pings Again##&&@ http://www.dslreports.com/forum/remark,8498835 centaur242 : Below is the tracert to gaming server ip that is being routed wrong. And causing me an extra 50 ms delay in ping time making it virtually impossible to play on the gaming server I rent. Please help. The extra ping time just started 3 days ago. So something has changed! Moderator removed phone # and e-mail address. Thank You For your prompt attention.

Tracing route to 66.246.45.35 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.254.254
2 27 ms 16 ms 17 ms 10.49.96.1
3 10 ms 24 ms 8 ms pos2-0.hstntxroy-ubr6.houston.rr.com [24.28.97.1
13]
4 15 ms 26 ms 9 ms pos5-2.hstntxroy-rtr1.houston.rr.com [24.28.97.1
09]
5 10 ms 14 ms 8 ms srp9-0.hstntxtid-rtr2.houston.rr.com [24.28.96.1
68]
6 29 ms 19 ms 8 ms srp8-0-hstntxtid-rtr4.texas.rr.com [24.93.33.148
]
7 21 ms 37 ms 21 ms son0-0-3.dllatxl3-rtr1.texas.rr.com [24.93.33.57
]
8 19 ms 18 ms 18 ms son1-0-1.hstqtxl3-rtr1.texas.rr.com [24.93.33.70
]
9 16 ms 18 ms 17 ms pop1-hou-P1-0.atdn.net [66.185.133.153]
10 18 ms 17 ms 18 ms bb2-hou-P2-0.atdn.net [66.185.150.150]
11 49 ms 49 ms 50 ms bb2-pho-P7-0.atdn.net [66.185.152.107]
12 49 ms 51 ms 50 ms bb1-pho-P1-0.atdn.net [66.185.152.36]
13 65 ms 59 ms 59 ms bb1-las-P7-0.atdn.net [66.185.152.26]
14 59 ms 57 ms 57 ms pop2-las-P0-0.atdn.net [66.185.137.161]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

]]> http://www.dslreports.com/forum/remark,8498835 Thu, 13 Nov 2003 21:31:58 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8498824 centaur242 : Tracert to gaming server providers house in albany NY 150miles north of gaming server location
C:\Documents and Settings\centaur>tracert 24.194.133.70

Tracing route to alb-24-194-133-70.nycap.rr.com [24.194.133.70]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.254.254
2 7 ms 21 ms 9 ms 10.49.96.1
3 8 ms 26 ms 9 ms pos2-0.hstntxroy-ubr6.houston.rr.com [24.28.97.1
13]
4 9 ms 11 ms 8 ms pos5-2.hstntxroy-rtr1.houston.rr.com [24.28.97.1
09]
5 8 ms 11 ms 32 ms srp9-0.hstntxtid-rtr2.houston.rr.com [24.28.96.1
68]
6 11 ms 10 ms 9 ms srp8-0-hstntxtid-rtr4.texas.rr.com [24.93.33.148
]
7 11 ms 11 ms 11 ms srp8-0.hstntxtid-rtr3.texas.rr.com [24.93.33.147
]
8 12 ms 11 ms 11 ms son0-1-0.hstqtxl3-rtr1.texas.rr.com [24.93.33.16
5]
9 17 ms 10 ms 10 ms pop1-hou-P1-0.atdn.net [66.185.133.153]
10 10 ms 37 ms 11 ms bb1-hou-P0-0.atdn.net [66.185.146.96]
11 31 ms 57 ms 30 ms bb1-atm-P7-0.atdn.net [66.185.152.184]
12 36 ms 44 ms 34 ms bb1-cha-P6-0.atdn.net [66.185.152.183]
13 46 ms 43 ms 44 ms bb1-vie-P10-0.atdn.net [66.185.152.29]
14 44 ms * 45 ms bb2-vie-P11-0.atdn.net [66.185.152.207]
15 48 ms 47 ms 48 ms bb2-nye-P4-0.atdn.net [66.185.152.200]
16 51 ms 52 ms 49 ms bb1-nye-P2-0.atdn.net [66.185.153.20]
17 57 ms 52 ms 51 ms bb1-alb-P0-3.atdn.net [66.185.152.204]
18 52 ms 52 ms 51 ms pop1-alb-P0-0.atdn.net [66.185.148.97]
19 55 ms 53 ms 53 ms rr-albany.atdn.net [66.185.133.226]
20 60 ms 52 ms 76 ms pos8-0.albynywav-rtr02.nyroc.rr.com [24.29.32.10
6]
21 54 ms 52 ms 52 ms srp1-0.albynywav-ubr04.nyroc.rr.com [24.29.33.18
2]
22 61 ms 62 ms 64 ms alb-24-194-133-70.nycap.rr.com [24.194.133.70]

Trace complete.
Notice the 60 ping which is normal and what I'm used to]]> http://www.dslreports.com/forum/remark,8498824 Thu, 13 Nov 2003 21:30:21 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8497724 CO_Chris : I also had this happen to me as well.. a few weeks back i went with Vonage phone service and my pings were so high 500+ seen over 800 sometimes as well that was BS so i got rid of it and now i am ok but no VOIP here dammm
--
Super Bowl Bound The Houston TEXANS. Well we will have the Super Bowl here this year Anyway]]> http://www.dslreports.com/forum/remark,8497724 Thu, 13 Nov 2003 19:33:30 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8497615 maartena : Perhaps you can do a traceroute and see how your data is routed. If a gaming server is in NYC, and you are in Houston, and your route is routed through Los Angeles, yeah, you are going to have a ping of 120ms or more.

Roadrunner needs to fix them routers then ;) Perhaps you could post a traceroute so we can analyze a bit.....
--
»www.deanforamerica.com - You have the power to make a change! Support Howard Dean 2004]]> http://www.dslreports.com/forum/remark,8497615 Thu, 13 Nov 2003 19:20:14 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8497578 centaur242 : So does anyone know if anything can be done?]]> http://www.dslreports.com/forum/remark,8497578 Thu, 13 Nov 2003 19:16:48 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8497244 jwgorter : I am having the same problem in The Woodlands. My team's Spearhead server is in Dallas, and my pings are now 95-150 vs. 30-50.

A guy on our team in Austin is having the problem with RR

]]> http://www.dslreports.com/forum/remark,8497244 Thu, 13 Nov 2003 18:41:40 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8497027 Karl Bode : Ran into this problem on the east coast last year....routed from NY to LA, back to NY again.

Roadrunner runs over the AOL Data Transit Network, and we were all seeing 100ms pings for about four months. I think in the end it was a borked router.....

It happened again later but ended in about a week. This might pass on its own if they've just got some network hardware issues.

Best you can do is call to report it. Roadrunner says they have no control over ADTN, and ADTN as an organization is about as consumer accessible as the President....

If it's all of Houston, best you can do is complain en masse.]]> http://www.dslreports.com/forum/remark,8497027 Thu, 13 Nov 2003 18:15:38 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8496783 centaur242 : Hi I live in houstonand have recentely run in to this problem also. I rent a gaming server in NYC and always pinged no more than 60 and now my ping is over 100. And I even tried pinging my server providers house which is in Albany, NY 150mi north of my servers location and pinged my normal 60 but to the gaming server my tracert says i'm being routed to PHO and LA and I end up with the 100 to 120 ping which I cant play with since the other people in my gaming community get between 20 and 60 pings! This started 3 days ago and I wondering what changed? Please help ]]> http://www.dslreports.com/forum/remark,8496783 Thu, 13 Nov 2003 17:49:19 EDT Re: Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8494327 maartena : Where are you pinging too? If you are pinging to New York or San Francsico from Houston, 80ms is pretty much what you can expect of course because of phyiscal cable distance and such.

Post a ping result, and a traceroute maybe?
--
»www.deanforamerica.com - You have the power to make a change! Support Howard Dean 2004]]> http://www.dslreports.com/forum/remark,8494327 Thu, 13 Nov 2003 12:36:22 EDT Houston Road Runner... High Pings Again##&&@@ http://www.dslreports.com/forum/remark,8490400 papillon : All RR techs on deck... last three nights in the sugar land area of houston - pings in the 80 to 130 mls range. Normally pings are around 7 to 40. Anyone else seen this?

I'm out...
pappy

]]> http://www.dslreports.com/forum/remark,8490400 Wed, 12 Nov 2003 23:02:35 EDT