Chicago (North Shore) nightly ATT sync problems in AT&T Broadband http://www.dslreports.com/forum/r5694459 en Wed, 25 Nov 2009 17:53:22 EDT Wed, 25 Nov 2009 17:53:22 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,6120935 machone123 : Ted;

I don't think your problem is isolated to you. I have friends all over that are having high latency about 4 hops into the ATTBI network between 6-12pm the last few nights.

Everytime i called support i got the run around so i took it higher... I wont say specifically what i did but I now have the ear of the top comcast people in the area and trust me, they will look into this since the word to help me came from Comcast executive management.

When you get slowness maybe you could do a traceroute and email it to me...

for example, in DOS do a "tracert www.yahoo.com > c:\trace.txt"

Email me the trace.txt file that gets creates and I can use it to show them it's affecting MANY users.]]> http://www.dslreports.com/forum/remark,6120935 Wed, 26 Feb 2003 17:11:46 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,6114045 roadczar : Contacting my village manager yielded little results. If the problem is not resolved I may try filing a small claims suit and/or contacting local media. I just don't have time to keep dealing with this. Apparently expecting good service is too much to ask for these days.

On the positive note, at least now I am dealing with someone local and don't have to call their general support number.]]> http://www.dslreports.com/forum/remark,6114045 Tue, 25 Feb 2003 23:19:14 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,6106529 JTRockville :
said by roadczar See Profile:
It has taken me 6 weeks, 6 truck-rolls, countless calls, and a letter threatening a lawsuit before someone actually called me from the local office.
I got a contact for my local Comcast office by contacting the franchise authority.
said by roadczar See Profile:
What I need is a dependable line I can count on to do my work.
Amen, roadczar!

When I told my county councilmembers how I felt, they were VERY responsive:
Maryland County Gets Tough]]> http://www.dslreports.com/forum/remark,6106529 Tue, 25 Feb 2003 11:59:04 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,6105297 roadczar : Update 2/25/03:

My line is still down (about 11 hours now). I talked with Kevin who wanted to schedule another truck roll (#8) with all day appointment. I refused it. Told them they have ~ another hour and a half to trouble shoot it or they may miss it for the rest of the year until the next winter. It has been 7 weeks now without any results…
I have never once asked for the credit, don’t care about it. What I need is a dependable line I can count on to do my work. This down time has cost me much more than the ~$40 credit.

Ted,

What ATT/Comcast is missing in their support structure is a way of escalating calls to a local office. It has taken me 6 weeks, 6 truck-rolls, countless calls, and a letter threatening a lawsuit before someone actually called me from the local office. Now with total of 7 truck-rolls the problem still persists. Good luck to you as well.

Data Ho,

Thanks for the tip, but I am already subscribing to their premium service and have accessed the modem logs. Unfortunately it has been on/off type of problem. I either loose the signal completely or have a perfect connection. The problem is most likely with a signal repeater down line.]]> http://www.dslreports.com/forum/remark,6105297 Tue, 25 Feb 2003 08:32:16 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,6103771 JTRockville : roadczar, I highly recommend the BBR Line Monitor to help document your up/down times.

The next time you drop, check your modem logs:

»192.168.100.1/logs.html

Check your signal levels at various times of the day, and save them, so you can notice variation:

»192.168.100.1/signal.html]]> http://www.dslreports.com/forum/remark,6103771 Tue, 25 Feb 2003 00:19:47 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,6103735 Ted_C : Hey RoadCzar:
Sorry to hear about your current ordeal. I can only input the fact that something screwry is going on hear in Chi-land. For about the past 3 weeks, I've had dial up speeds during prime time (6p-11p). I have dedicated line off a tap from my drop. Motorola SB4100. Was showing wild fluctuations in my S/N ratio from 29 down to 19db. I never lost sync, just had crap for speed.

I called and got a truck roll scheduled, which was a no-show.

S/N ratio is now stable, but tonight for example (very typical) I had 506/221 at 7p, 8p and 9p. At 10:30pm my read was 909/219. Now at 11p, I'm back at the caps. This is the first speed/traffic problem I've had since Jan. of last year.

Seems strange that everyone who chimes in here or calls for support has a modem problem or a wire problem, or a connector problem...how can this be?? There's got to be someone, somewhere in that mass of "heads" that call themselves "network engineers" (does ATT employ any of these guys) who can see what the hell is going on here and fix it.

Is is possible they consistently deny network trouble to avoid issuing credits to subscribers? Is a truck roll cheaper than a week credit?

Anyway, that's my rant...you're not alone Czar, keep the pressure on them, and we'll do the same. Perhaps we'll get some grease if we squeak up the place enough.]]> http://www.dslreports.com/forum/remark,6103735 Tue, 25 Feb 2003 00:16:16 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,6103280 roadczar : Update 2/13/03
Down time Sometimes after 1:30 am - ~8:30 am

Update 2/14/03
Down time Sometimes after 1:30 am - ~8:00am
Called and spoke with manager Jini who again promissed to escalate.

Update 2/15/03
No down time.
Truck rolled by at 9am. The technician was here previously and was as frustrated as I am at AT&T. He said that since they already they replaced everything multiple times the problem is obviously further down the line. He suggested I write a letter to the corporate headquarters. This is my next step.

Update 2/18/03
No down time. Looks like it may have been related to cold weather and we are having a warm spell in Chicago.I hope I don’t have to wait until the next year to resolve this… Waiting for ATT/Comcast to reply to my formal complaint letter.
Update 2/19/03
Received a phone call from Kevin C. from local office. Kevin seems to think that the problem maybe caused by having 2 splitters instead of one on the line going to my cable modem. I was hesitant to believe that this was the cause, but agreed for another tech visit to run a dedicated line on 2/22/03 truck-roll # 7. By the way I had no downtime since 2/15/03, which I believe, was the result of a warmer weather (above 10F).

Update 2/22/03
Truck-roll #7. Technician did not think that running a dedicated line will resolve my problem, but ran one anyways. Still no cable down time since 2/15/03. The test will come on Tuesday night (2/24/03) when it will get down to 0F.

Update 2/24/03
As I predicted the connection dropped at around 9pm it is 9F and –5F wind-chill. I left the message with Kevin. I am concerned that there may not be any more cold days left this year and the problem will re-occur next winter.

[text was edited by author 2003-02-24 23:31:58]
]]> http://www.dslreports.com/forum/remark,6103280 Mon, 24 Feb 2003 23:25:13 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5984386 roadczar : Dason,

Thanks for sharing your experience and resolution. I will run it by the tech who is coming this Saturday.

Did they explain why the problem was always at night?
Or what does re-balance the line means?]]> http://www.dslreports.com/forum/remark,5984386 Thu, 13 Feb 2003 20:09:48 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5984000 nkatz : So much for the good times. Mine has disconnected and reconnected itself several times since last night. I haven't checked the speed, but what's the point if I can't maintain a connection.]]> http://www.dslreports.com/forum/remark,5984000 Thu, 13 Feb 2003 19:37:19 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5979526 Dason : I recently had the same nightime sync loss problem. Prior to complete sync loss my download went to almost nothing.

Thanks to the fabulous Salt Lake ATTBI crew and their presence on this board, dexyhessmal, falling_star and company had my problem fixed in a few days. I can't imagine what would have happened if I had tried to resolve my problem over the phone with tech support. My connection was perfect during the day.

Dexy even got a tech out after hours on very short notice while I was having problems to figure out what was wrong. According to dexy I was having a downstream signal problem and the next day he had a tech out to "rebalance the line." Everything has been great since then.

I noticed on docsdiag for my modem (it doesn't have a built-in diagnostic page) that my downstream signal strength went from -3db before the fix to about +5db after the fix. Furthermore, my error rate is now zero whereas before my correctable error rate was about 1/3 of my total traffic.

I hope you get your problem fixed. It sure was frustrating losing my connection in the evenings.]]> http://www.dslreports.com/forum/remark,5979526 Thu, 13 Feb 2003 12:22:27 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5975451 nkatz : This is about what I've been getting all night. I've got my fingers crossed.

2003-02-12 23:02:21 EST: 1730 / 219
Your download speed : 1730819 bps, or 1730 kbps.
A 211.2 KB/sec transfer rate.
Your upload speed : 219731 bps, or 219 kbps.
Seems like broadband .. above the 1mbit barrier!
]]> http://www.dslreports.com/forum/remark,5975451 Wed, 12 Feb 2003 23:03:52 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5975362 roadczar : So far I have sync, but my upload speeds are dropping...

2003-02-12 22:53:39 EST: 1543 / 53
Your download speed : 1543304 bps, or 1543 kbps.
A 188.3 KB/sec transfer rate.
Your upload speed : 53219 bps, or 53 kbps.
Your upstream result was very slow! .. not good]]> http://www.dslreports.com/forum/remark,5975362 Wed, 12 Feb 2003 22:56:29 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5975203 nkatz : Mine's actually working since I got home today. I can't imagine it will last.

It might help contacting the village. When they had the switch from @home my service wasn't working when the rest of Skokie was. I called the person in Skokie that handles cable, she called somebody at AT&T and they got it working the next day. ]]> http://www.dslreports.com/forum/remark,5975203 Wed, 12 Feb 2003 22:43:31 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5975043 roadczar : Well, I contacted a Wilmette Village manager she will contact AT&T for me. We'll see where this takes me.

Then there is always a chance in court.

»SBC Customer Gets Paid]]> http://www.dslreports.com/forum/remark,5975043 Wed, 12 Feb 2003 22:29:39 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5960288 nkatz : I don't think I'll take that bet. I'm really close to canceling my service, much as I used to like having cable access. This is just not worth it since it doesn't work anyway. ]]> http://www.dslreports.com/forum/remark,5960288 Tue, 11 Feb 2003 17:56:01 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5955317 roadczar :
said by Shamer Jr See Profile:
I'm in Arlington Heights here and having the same problems. Around 5pm the modem loses sync. Had a tech out on Friday and when he was there the modem was working fine. He said the I had a strong signal and it might be a bit too strong. About an hour after he left the modem lost sync for about 15 minutes then came back. A line tech was out on Saturday to lower the signal at the pole. No problems on Saturday at all. 5pm on Sunday roles around and the modem loses sync again, down for about 4 hours. Tech appointment number 2 will be here tomorrow. This has been going on for about 2 weeks now. Modem will lose sync and sometimes come back after a few minutes and other times is out for hours. I have an RCA modem. I also see some major packet loss during the evening as well. Let you guys know how it goes after tech visit 2 tomorrow.


Funny, they told me that my problem was unique....]]> http://www.dslreports.com/forum/remark,5955317 Tue, 11 Feb 2003 08:42:49 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5955308 roadczar : Update 2/11/03:
(Recap)Truck #5 came and went on 2/9. The last tech asked me to tell truck #5 not to waste time and go straight to the pole to “shoot the return back”. “Not the proper procedure” replied truck #5 and proceeded replacing the same connector that was already replaced 4 times before. While he was replacing a connector that was only 2 days old my line came back up and he was again unable to trouble shoot the problem. “Lets swap the modem and see what happens” said truck #5 and left.

The line was up on Sunday, but went down at 4:30 PM, on Monday 2/10. I called the tech support (in Canada), I was told that a “special report” is filed and I will get a call from the local Chicago office in 2-3 hours to schedule an emergency off hour’s appointment. No one called. When I called back I was told they (without telling me) already scheduled a truck roll # 6 for 10/12! I told them not to bother wasting my time.

Supervisor Tong said that (since this is 6th week) he would escalate my issue to his bosses, bosses, bosses…, boss. And the problem will be resolved this time for sure….

Do you want to bet?]]> http://www.dslreports.com/forum/remark,5955308 Tue, 11 Feb 2003 08:40:39 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5951576 nkatz : Well, now besides being disconnected regulary, I'm getting dialup speeds. At least before today during the periods when I was conncted it was a fast connection. It just gets worse and worse. This would be a real good time for AT&T to tell me a rate increase is coming.]]> http://www.dslreports.com/forum/remark,5951576 Mon, 10 Feb 2003 21:28:30 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5945348 TrueAudio : Hmmmm. Trippy. We suspected have the same thing happening to us also, but i think ours is at 3am .. seems like its everynight. Ive been trippin on these logs on my modem...
take a look at these, and see what you think.



I dont know much about cable modem logs, but those dont look good (at least to me).]]> http://www.dslreports.com/forum/remark,5945348 Mon, 10 Feb 2003 12:12:57 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5944944 Shamer Jr : I'm in Arlington Heights here and having the same problems. Around 5pm the modem loses sync. Had a tech out on Friday and when he was there the modem was working fine. He said the I had a strong signal and it might be a bit too strong. About an hour after he left the modem lost sync for about 15 minutes then came back. A line tech was out on Saturday to lower the signal at the pole. No problems on Saturday at all. 5pm on Sunday roles around and the modem loses sync again, down for about 4 hours. Tech appointment number 2 will be here tomorrow. This has been going on for about 2 weeks now. Modem will lose sync and sometimes come back after a few minutes and other times is out for hours. I have an RCA modem. I also see some major packet loss during the evening as well. Let you guys know how it goes after tech visit 2 tomorrow. ]]> http://www.dslreports.com/forum/remark,5944944 Mon, 10 Feb 2003 11:30:51 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5934453 roadczar : 5th truck came and went. The line was down when he came. He again replaced the connectors. I asked hem to shoot the signal back and he said that this is not the procedure. By the time he finished replacing the connector the line came back up so he couldn’t diagnose. I think I am back to square one. He replaced my RCA 305 modem with Motorola 4200. Maybe this will help.

Nkats good luck to you as well.]]> http://www.dslreports.com/forum/remark,5934453 Sun, 09 Feb 2003 11:03:52 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5932045 nkatz : AAAHHHHHHHHHH.

I can't take it anymore.
After getting disconnected about 15 times today I finally called. Of course, by the time I got through I had regained my connection. So the guy was going to schedule a tech visit. Then, at the last minute, he tells me there is an outage in my area and he can't schedule a technician. This is the same thing they told me everyday for more than a week when my service was out completely in January. And yet, when I finally complained enough to get somebody out here he was able to get me connected. This has been going on for more than two months. That means nothing. At this point I think they will just say anything. And of course, the Network Status thing on the ATT web site says everything is swell, but that's always the case.

roadczar, good luck tomorrow with truck roll number 5.]]> http://www.dslreports.com/forum/remark,5932045 Sun, 09 Feb 2003 00:50:12 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5921614 roadczar : I am down again after truck roll #4, truck roll #5 due on Sunday morning. AT&T - prepare to send at least 1 truck a week until my problem is fixed.

Here is a interesting fact that I was told by another Canadian supervisor. When I asked him what more a supervisor could do for me than a normal phone tech he answered "nothing". Can't escalate a problem past a supervisor. I hope this company goes under. ]]> http://www.dslreports.com/forum/remark,5921614 Fri, 07 Feb 2003 23:15:44 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5916824 nkatz : I guess I'm going to try and get a tech out again. The last couple of days it's gotten worse. Last night I must have been disconnected a half dozen times in as many hours and had to reboot the modem. Seems just as bad so far today. This is not what I consider an always on connection.]]> http://www.dslreports.com/forum/remark,5916824 Fri, 07 Feb 2003 15:06:23 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5916805 Compman21 : Well get this, sometimes my inet will be slow, so i reboot modem and everything is ok...this morning i woke up to a flashing sync light..i reset modem and i was back online..I think there is a prob in IL with Sync prob.]]> http://www.dslreports.com/forum/remark,5916805 Fri, 07 Feb 2003 15:05:07 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5915136 roadczar : Update 2/7/03:

A senior technician came (4th truck roll) out Friday morning. He confirmed the loss of connection and replaced to cable going from the pole to the house. He admitted that it was probably not the fix and that all I can do is ask for another truck roll when this happens again. When I asked him to escalate this issue his reply was that since I am the only one who is complaining he will have a hard time escalating this issue. He did say that he would talk to his supervisor.

He did document that he witnessed the lack of sync when he first arrived and saw it fix itself. I guess this is my one minor and worthless victory.

I don’t know what to do with this company.]]> http://www.dslreports.com/forum/remark,5915136 Fri, 07 Feb 2003 12:15:55 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5890177 roadczar : You should write up DSL a report on AT@T. I know it is a small measure, but these a$$wipes deserve to have their ratings lowered. ]]> http://www.dslreports.com/forum/remark,5890177 Wed, 05 Feb 2003 08:31:15 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5888538 nkatz : I think this is the first year I've had these kinds of problems. I've had cable internet since it was first offered, more than two years ago. It was faster with @Home, but I've never had the constant disconnection problems. Tech support was never that great but it seems to have gotten even worse. Nobody seems to care at all anymore.]]> http://www.dslreports.com/forum/remark,5888538 Wed, 05 Feb 2003 00:23:37 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5887412 roadczar : To me it almost seems to coincide with cold weather. It seems like every time it gets really cold I loose my connection. Since AT@T does not care the only thing left to do is write rants here using my free Netzero connection. I just read about a woman who took her local DSL provider to small claims court and won $3200. I am seriously considering doing this with AT@T. ]]> http://www.dslreports.com/forum/remark,5887412 Tue, 04 Feb 2003 22:36:28 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5887318 nkatz : It just seems like since sometime in November the service has just gone to crap. The timing seems to coincide with the merger more or less, but that may just be a coincidence. Before that, though, I rarely got disconnected. Since my nine-day outage I have to reboot the modem several times a day to regain a connection. I wish I had some advice for you. I'd follow it myself. ]]> http://www.dslreports.com/forum/remark,5887318 Tue, 04 Feb 2003 22:28:48 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5886930 roadczar : I knew that 1-week without a problem was too good to be true. I am down again for over ten (10) hours at a time. The incompetence of AT@T/Comcast is unbelievable. I have spoken about my problem to three levels of management and all I got was poor attitude. This company just does not give a crap. I don't know what else to try. It is not like my line is only down for ten minutes. They have minimum of 10 hour window to trouble shoot it, but are NOT willing to come out before 8am and after 7 pm. If anyone has any ideas on how to resolve this please let me know.

The AT@T truck roll will be this Friday. If history repeats itself it will be another time waster. This will be 4 weeks without service.
[text was edited by author 2003-02-04 22:29:13]
]]> http://www.dslreports.com/forum/remark,5886930 Tue, 04 Feb 2003 22:01:00 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5867826 roadczar : I also have to reboot my modem once in a while. After what I went through last few weeks, I am glad to have a connection at all. ]]> http://www.dslreports.com/forum/remark,5867826 Mon, 03 Feb 2003 00:42:57 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5860196 waltgerris : glad to know I'm not the only one having problems like this - they make you think it's all just you.

I'm a little disgusted with the inability to have 24/7 service, I get service small interuptions daily currently where I lose connection totally for abotu 60 seconds or need to power cycle.

I dont' see alot of hope in this thread ]]> http://www.dslreports.com/forum/remark,5860196 Sun, 02 Feb 2003 10:53:29 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5848755 Subhuman :
said by roadczar See Profile:
Update: after over 3 weeks of down time my connection finally stabilized. When I called AT&T to ask what was fixed they told me that they have no record of resolution. Keeping my fingers crossed.

We're on a receding lunar phase.Just wait 'till next full moon! Ha!!
--
ATTBI SUCKS]]> http://www.dslreports.com/forum/remark,5848755 Fri, 31 Jan 2003 22:30:15 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5848300 roadczar : Update: after over 3 weeks of down time my connection finally stabilized. When I called AT&T to ask what was fixed they told me that they have no record of resolution. Keeping my fingers crossed.]]> http://www.dslreports.com/forum/remark,5848300 Fri, 31 Jan 2003 21:44:14 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5786275 roadczar : It’s so sad it’s funny.

During the last 3 weeks of more than 10 hours a day down time, I call ATT again. For the nth time I explain my plight. Modem down at night then comes back up in the morning … etc…etc. The phone “tech” tells me it would take them 10 business days to send a “line tech” to trouble shoot my line. I argued for about 15 minutest that in my business (software development) this is not acceptable since I need my connection for off hours support. I also explain that unless they arrange the visit during the down-time the problem will not be fixed regardless of how may times the truck rolls by. He connects me with a supervisor Tong and I repeat the whole story again. Tong says he will expedite a technician to come on Friday. We arrange the appointment to be at 7 pm because for last few days the sync was lost at around 6 pm and reconnected at around 9 am.

Next day my wife calls me at around 2pm “ the ATT is there to fix the connection.” Of course at this time the connection is 100% trouble free. I ask the tech on the cell phone why he is there so early when it was arranged for him to come at 7pm? He replies that 7pm can only be recommended and the only person who can schedule him is his direct supervisor. I ask for supervisor’s phone, he laughs and tells me it is not possible since he is between supervisors at this moment. He also tells that anyways to do this I have to call 888-262-6300 (the number most of us here know better then their SS number).

I call the NUMBER. Having built up my angst over last 3 weeks and fueled by my recent talk with the tech I get through to the supervisor Tom somewhere NW Ohio in ~ 2 minutes (my record time). Tom listens to my story and commiserates for about 20 minutes. Tom says “we cannot make techs come in specific times and if this tech fails again to fix the problem we will have to schedule another truck roll.” I explain to Tom that in software development we call this situation an “endless loop” he does not get it and connects me 3 ways with his manager Wendy.

I explain the whole situation again to Wendy including my endless loop joke/analogy. Wendy says she does not understand. Then Tom gets a moment of clarity and blurts out “… just like in the Ground Hog Day movie”. Taking advantage of the moment I quickly agree and explain again that if they follow the recommended path my issue will never be resolved. Wendy says, “We can only make an appointment, but cannot schedule a specific time which only a local office can arrange”. I ask to talk to the local office and she tells me that all appointments must be scheduled through the NUMBER. When asked for advice on how to resolve my connection issues she says “Let hope that this tech will fix the problem”. Having lost all faith I agreed.

Amazingly the line was up all night on Saturday, but was down again on Sunday…]]> http://www.dslreports.com/forum/remark,5786275 Sun, 26 Jan 2003 13:13:37 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5778534 ChicagoCPA : The tech did a quick check and changed all the connectors and the spliters and ground in the outside box. He did not detect a problem at the time and concluded it must be a connector that was going out of spec at different times.

His theory was that the connectors and cable expand and contract when the temperature changes. The rate of expansion is different in the connector and cable. Therefore at different times the connector may become loose enough so that the signal is lost, but not bad enough to impact the cable tv. He can't detect which one connector is bad, so he changed them all.]]> http://www.dslreports.com/forum/remark,5778534 Sat, 25 Jan 2003 17:44:39 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5772783 HeyItzMe : and on a hilarious note...about the line tech that never showed....at one point in the episode when the first set of supervisors ordered line tests.....the line techs put in the work order that all cables were buried....ummmmm...than what is that pole with all the wires coming across my yard to the big ole box with ATT Digital printed on the outside for????? Another tech deciding that he just didnt feel like completing a call, so fill in any old response and close it!!!!!]]> http://www.dslreports.com/forum/remark,5772783 Sat, 25 Jan 2003 03:23:50 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5772749 HeyItzMe : Down in the South Suburbs of Chicago here, and have been having problems with upload speeds evenings losing sync repeatedly....I have a stack of work orders, and still it has not been resolved. The lastest incident was this week....called, reached level 2 tech, he admitted there was maintenance in the area, but the excessive packet loss I was having was NOT related to that, wrote a ticket up and scheduled a tech out here on Tuesday. Apparently the old ticket got closed when they did a shuffling of supervisors in the Chicago land area...pity because I had someone seriously lookin to solve the problem! Well the tech appeared here Tuesday, with barely any more knowledge than how to powercycle a modem...he called his supervisor who said..we need a tech with a laptop who can test the lines and the connection...one would contact me later that afternoon..or the next day..early morn at the latest. Never happened...so 4pm..I get on the phone..apparently, if an area has ANY maintenance or outages, all ticket #'s are closed for what ever reason they wish. Mine stated that the CUSTOMER...ME...had changed their mind!!!!!!! Now I was totally upset with whole scenario, but was told no ticket could be wrote up till maintenance was done. Well low and behold by 11pm..I had a constant connection, lasted approximiately 24 hrs!
now..we're back to this...
»/quality/nil/975859

speed tests..are impossible, since I have NO upload registering with the excessive packet loss, and a call into ATT tonite I was told once again...maintenance in the area, not our fault, call back in 48-72 hrs! ATT has no regards for customer satisfaction. I wish there was an alternative for the same amount of $, because I would cancel in a heartbeat. So dont relent, keep calling their scripted technicians and see where they are in resolving your issue, or you go back to square one..like I did!!! Now most like Monday AM...I will be calling them once again, and starting from scratch! I'll keep ya's posted on how this episode gets resolved....]]> http://www.dslreports.com/forum/remark,5772749 Sat, 25 Jan 2003 03:16:08 EDT Re: Chicago (North Shore) nightly ATT sync problem http://www.dslreports.com/forum/remark,5762284 Mauricio9 :
said by ChicagoCPA See Profile:
Problem was solved over six months ago
Six months ago was dead in the heat of the summer. Extremely hot temperatures were causing me to lose sync as well, and they never could figure it out in my case. Let the temperatures go over 85 (which happens quite often in Chicago) and I'm out. Whenever the tech came, the temperature would of course be in the high 70s and the problem wouldn't appear. Eventually the summer went by and my connectivity problems disappeared, but I'm ready to face them again next summer...]]> http://www.dslreports.com/forum/remark,5762284 Fri, 24 Jan 2003 08:49:34 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5762213 ChicagoCPA : I had similar problems, they changed 100% of the connectors in the house back to the pedestal and all the stuff in the junction box. Problem solved, next time insist that they change all the connectors. My tech stated that he thought temperature changes were causes one of the connectors to come lose.

Problem was solved over six months ago ]]> http://www.dslreports.com/forum/remark,5762213 Fri, 24 Jan 2003 08:35:35 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5758956 roadczar : "Line tech" again no show no call. Apparently in ATT 24 hours equals at least 72 people hours. They had a nerve to tell me that now it may take 10 business days for this line tech to show up. After loosing my cool I was finally connected with a supervisor who arranged for someone to come tomorrow. Since this is now a 3rd visit I am not holding my breath. This really blows, I have a choice between shitty cable and shitty DSL.]]> http://www.dslreports.com/forum/remark,5758956 Thu, 23 Jan 2003 22:03:13 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5748592 Warzau : Same thing had problems since december.......Im getting tired of it. ]]> http://www.dslreports.com/forum/remark,5748592 Wed, 22 Jan 2003 23:53:14 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5748069 nkatz : I have been having connection problems in Skokie since about Thanksgiving. It finally went down completely and was out for nine days straight. A tech came out, replaced some stuff in the junction box outside and got me reconnected. But I still have problems getting disconnected on a regular basis. Powercycling the modem gets the connection back, but only temporarily. I had an on-line chat with tech support over the weekend after I got disconnected four times in an hour. Basically he said there are no network problems and there's nothing they can do but send out a tech again. Then he wished me a really great day. I'm pretty fed up, but I'm planning to move this spring so I don't feel like changing services. We have RCN here also, but I don't know if that would be any better.]]> http://www.dslreports.com/forum/remark,5748069 Wed, 22 Jan 2003 23:11:44 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5745994 roadczar : Third week of daily (10 hours at a time) connection problems. Anyone else in the area having these issues? After many repeated calls ATT was supposed to send out a "line tech" who never showed up. ATT is beginning to look as bad as Earthlink. I am having to use a free Netzero account to post this!]]> http://www.dslreports.com/forum/remark,5745994 Wed, 22 Jan 2003 20:37:35 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5694629 roadczar : Thanks, but my problem seems different. The poster complained about speed. My connection goes dead every night like clockwork and (usually) is back in the morning. The rest of the time it is 100%. ATT seems clueless.]]> http://www.dslreports.com/forum/remark,5694629 Sat, 18 Jan 2003 11:12:13 EDT Re: Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5694496 Compman21 : check this topic.. »[Modem] Intermittent Connectivity in Chicagoland]]> http://www.dslreports.com/forum/remark,5694496 Sat, 18 Jan 2003 10:54:22 EDT Chicago (North Shore) nightly ATT sync problems http://www.dslreports.com/forum/remark,5694459 roadczar : For the last couple of weeks my modem started loosing sync almost every night at about 1 am. It usually syncs up in the morning, but last week it was down for 5 days. I had to wait 5 days for a technician, of course by the time he showed up the modem was re-connected and the problem was not resolved. Last night it was down again. Pretty frustrating. Anyone else having this problem?]]> http://www.dslreports.com/forum/remark,5694459 Sat, 18 Jan 2003 10:48:32 EDT