Earthlink Pop-UP Blocker and other ISPs. in Earthlink DSL

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 21:22:51 EDT

lmozell : you're amusing.

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 21:12:34 EDT

skj :

said by lmozell :
oh yeah, of course. i'm sure the signing in will work. i would uninstall just cause EL is annoying the heck out of me right now with this whole thing, and i'm not sure i want to be bothered. that's all. that whole refreshing thing has been almost the last straw.

At least with it disabled you don't have to worry about the "refreshing thing". Just keep complaining and don't do anything about it and maybe it will magically enable itself again. Good luck.

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 21:04:09 EDT

lmozell : oh yeah, of course. i'm sure the signing in will work. i would uninstall just cause EL is annoying the heck out of me right now with this whole thing, and i'm not sure i want to be bothered. that's all. that whole refreshing thing has been almost the last straw.
--
(insert witty banner here)

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 20:46:54 EDT

skj :

said by lmozell :
nope, haven't tried reinstalling or logging in again. i was just wondering if anyone knew what was up with this new status. at this point, i'm close to just uninstalling completely and saying to heck with the program. but, not yet...

thanks, though.

Up to you if you want to uninstall it permanently, but simple possible solutions would be to try to sign in again and if that does not work to reinstall instead of worrying why it is not working right.

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 20:40:25 EDT

lmozell : nope, haven't tried reinstalling or logging in again. i was just wondering if anyone knew what was up with this new status. at this point, i'm close to just uninstalling completely and saying to heck with the program. but, not yet...

thanks, though.
--
(insert witty banner here)

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 18:45:56 EDT

skj :

said by lmozell :
no. in my IE window, beside the name Earthlink Pop-Up Blocker, it says DISABLED. not the little red/green button, but disabled. this is new.

I take it from your previous posts you are using the non-preview version. Have you tried reinistalling it, first you should uninstall it before you reinstall.

Edit: or have you tried signing in again?
[text was edited by author 2003-01-30 18:48:11]

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 18:17:31 EDT

lmozell : no. in my IE window, beside the name Earthlink Pop-Up Blocker, it says DISABLED. not the little red/green button, but disabled. this is new.

[text was edited by author 2003-01-30 18:21:00]

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 18:08:02 EDT

skj :

said by lmozell :
last question on this issue...why is PUB now disabled on my machine? it actually says "DISABLED". i didn't do this

oy, this gets more and more confusing.

Do you mean that you see Disabled under settings? This is how the settings should be.

Re: Earthlink Pop-UP Blocker and other ISPs.

Thu, 30 Jan 2003 17:35:25 EDT

lmozell : last question on this issue...why is PUB now disabled on my machine? it actually says "DISABLED". i didn't do this

oy, this gets more and more confusing.
--
(insert witty banner here)

Re: Earthlink Electronic Support Response

Thu, 30 Jan 2003 16:53:59 EDT

skj :

said by George_Still :
This is a response from EarthLink Electronic Support.

Yes, the only way to update the PUB will be to install Total Access that comes with the updated program. Without updating/installing the program you will not get the newer PUB.

That is the official answer. The PUB was not meant to be a stand alone program. This was meant to be like the spam filter in the EarthLink email program. Part of our software to enhance customers experience with EarthLink.

Part of our software to enhance customers experience with EarthLink.

No offense George, because you are a good person and have been very helpful to people in this forum, including myself. And I am pleased you are remaining with Earthlink. However, we know that if Earthlink was really interested in "enhancing" the customer experience they would not force you to download the Total ~~Nonsense~~ Access program in order to use PUB.

I guess I wont be upgrading the program.

Re: Earthlink Electronic Support Response

Thu, 30 Jan 2003 16:26:42 EDT

lmozell : lovely. just lovely. think i'm going to have to consider uninstalling.

why would i think that EL values its customers' experiences so much that it would let them decide if they need a useless program like TA2003? i do apologize if i missed EL warning me that in the future, i would only be able to upgrade if i got TA2003. wait, i didn't get a "must-read" dialog box when i upgraded this time. nor did the chat technician mention anything when i asked if i could get the upgrade. he simply ended the chat immediately after sending me the link. and EL's own PUB prevented me from closing the chat down properly and filling out the normal post-chat survey.

bravo, EL. you're turning more and more into Microsoft.
--
(insert witty banner here)

Earthlink Electronic Support Response

Thu, 30 Jan 2003 16:11:32 EDT

George_Still : This is a response from EarthLink Electronic Support.

Yes, the only way to update the PUB will be to install Total Access that comes with the updated program. Without updating/installing the program you will not get the newer PUB.

That is the official answer. The PUB was not meant to be a stand alone program. This was meant to be like the spam filter in the EarthLink email program. Part of our software to enhance customers experience with EarthLink.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.
--
Assistance by email is offered 24 hours a day by clicking on the email links at: »support.earthlink.net Assistance by chat is offered 7 a.m. to 2:15 a.m. (EST) Mon - Fri at: »support.earthlink.net/chat George S. Earthlink Electronic Support

Re: Earthlink Electronic Support Response

Thu, 30 Jan 2003 16:05:15 EDT

lmozell : ok. so, what you're saying is that if i want the next version of PUB, without the annoying refreshing, i WILL have to get Total Access? which means you're saying that if i don't like the whole refreshing thing, i need to just put up with it if i don't want TA2003? is that really what EL is telling its customers?

just trying for some clarity...
--
(insert witty banner here)

Earthlink Electronic Support Response

Thu, 30 Jan 2003 16:00:19 EDT

George_Still : This is a response from EarthLink Electronic Support.

No.

There was a beta version released. This had a time limit enbedded of 1-31-03.

The next version released was not time limited. It does not expire.

However, the program also does not upgrade.

Officially, if you wish to upgrade the PUB you will need to install the Total Access software. The newer versions of software will include the PUB with the program.

However, the version you are using "SKJ" is a stand alone version.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.
--
Assistance by email is offered 24 hours a day by clicking on the email links at: »support.earthlink.net Assistance by chat is offered 7 a.m. to 2:15 a.m. (EST) Mon - Fri at: »support.earthlink.net/chat George S. Earthlink Electronic Support

Re: Earthlink Electronic Support Response

Thu, 30 Jan 2003 13:27:47 EDT

skj :

said by haize :
This is a support response from EarthLink Electronic Support.

The next release of the pop up blocker (currently scheduled for early April, although this date may change) will no longer refresh the page when the blocker is enabled/disabled.

Does that mean the current non-preview version will cease to function? In other words, will you be required to upgrade for it to continue working? Is this another ploy to get you to install Total ~~Nonsense~~ Access?
[text was edited by author 2003-01-30 13:29:59]

Earthlink Electronic Support Response

Thu, 30 Jan 2003 11:54:07 EDT

haize : This is a support response from EarthLink Electronic Support.

The next release of the pop up blocker (currently scheduled for early April, although this date may change) will no longer refresh the page when the blocker is enabled/disabled.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions or concerns please feel free to contact us via the live chat link below.
--
Assistance by email is offered 24 hours a day by clicking on the �email� links at »support.earthlink.net Assistance by chat is offered 7 am to 2:15 am (EST) Mon - Fri at: »support.earthlink.net/chat Scott H. EarthLink Electronic Support

Re: Earthlink Electronic Support Response

Wed, 29 Jan 2003 23:25:49 EDT

lmozell : so my question is, why does it do this?

it worked perfectly fine before. and i had no real problems with it.

the problem now is that i don't always know when a new window will pop up that PUB will block. so i now have to remember to hit control as i'm clicking, AFTER i hear the little bell, so that i can see the new page? isn't it simpler to just click OFF and have the page not refresh?

this new "feature" seems rather user-unfriendly.
--
(insert witty banner here)

Earthlink Electronic Support Response

Wed, 29 Jan 2003 23:19:36 EDT

George_Still : This is a response from EarthLink Electronic Support.

Yes, the program does refresh when it is turned on or off.

If you just wish to open a popup to a new window you can hold down your ctrl button. This tells the program to allow that window. You do not add it to the allowed list, it will just allow for this while you hold the button down.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.
--
Assistance by email is offered 24 hours a day by clicking on the email links at: »support.earthlink.net Assistance by chat is offered 7 a.m. to 2:15 a.m. (EST) Mon - Fri at: »support.earthlink.net/chat George S. Earthlink Electronic Support

Re: Earthlink Pop-UP Blocker and other ISPs.

Wed, 29 Jan 2003 23:15:22 EDT

jtudor : Yep, it does that to me on two computers. Sure would like to see that fixed, it is very annoying.

Re: Earthlink Pop-UP Blocker and other ISPs.

Wed, 29 Jan 2003 23:11:35 EDT

lmozell : To anyone who has downloaded the updated standalone:

Have you had problems with PUB refreshing the webpage when you click it Off? This didn't happen with the preview version, and it is becoming quite annoying to have my webpage refreshed when I need to see a new window that pops up. This is especially problematic with secure webpages that require log-ins. Sometimes, these pages will kick me out to log in again.

Thanks.
--
(insert witty banner here)

Re: Earthlink Electronic Support Response

Wed, 29 Jan 2003 22:54:11 EDT

Doctor Olds :

said by cogan:
I installed a new version of TotalAccess2003 (2_92 Lite) so I could have the popup blocker and [snipped woe is me]The moral of the story: caveat installer.

Dam. :[ All that in a post and you didn't even read the thread at all about pop up blocker being separate and that you don't have to install TA 2003 AT ALL!!
--
Starfire is The Future Now! :D Clarke's Third Law: "Any sufficiently advanced technology is indistinguishable from magic."

Re: Earthlink Electronic Support Response

Wed, 29 Jan 2003 18:58:14 EDT

skj :

said by cogan:
I installed a new version of TotalAccess2003 (2_92 Lite) so I could have the popup blocker and found that my Internet Explorer Favorites no longer showed up in IE's Favorites menu and cookies were gone. Netscape Messenger no longer showed my mail (thankfully, I mostly use Eudora now, but still).

Mind you, the files were all still there, but IE wasn't seeing them for some reason--some configuration stuff had gotten clobbered.

Anyway, after some thankless attempts at solving with Earthlink tech support, I waited on the phone for a Level 2 tech. As I waited, I remembered Win XP's "System Restore" feature, which allows you to rollback changes, going back to a previous date's configuration. There was a checkpoint from Sunday, so I rolled back to there and, voila, the favorites and cookies are back (Netscape is still hosed for some reason, but I can live with it for now).

The moral of the story: caveat installer. It might be better to get some other, less intrusive, popup blocker program that only does popup blocking off of download.com or wherever.

This is a known problem with the Total Access software. Perplexing why Earthlink has yet to come up with fix for this bug in the software. See threads below for further discussion of this issue.

»IE 6.0 & Total Access 2003 question

»Earthlink Total Access 2003 ate my favorites icon

Re: Earthlink Electronic Support Response

Wed, 29 Jan 2003 18:39:27 EDT

anon : ...or use the stand-alone version Popup Blocker that people mentioned in the thread (sorry, I didn't read the thread carefully enough the first time through before I posted the prev. reply :-) )

Re: Earthlink Electronic Support Response

Wed, 29 Jan 2003 18:17:52 EDT

anon : I installed a new version of TotalAccess2003 (2_92 Lite) so I could have the popup blocker and found that my Internet Explorer Favorites no longer showed up in IE's Favorites menu and cookies were gone. Netscape Messenger no longer showed my mail (thankfully, I mostly use Eudora now, but still).

Mind you, the files were all still there, but IE wasn't seeing them for some reason--some configuration stuff had gotten clobbered.

Anyway, after some thankless attempts at solving with Earthlink tech support, I waited on the phone for a Level 2 tech. As I waited, I remembered Win XP's "System Restore" feature, which allows you to rollback changes, going back to a previous date's configuration. There was a checkpoint from Sunday, so I rolled back to there and, voila, the favorites and cookies are back (Netscape is still hosed for some reason, but I can live with it for now).

The moral of the story: caveat installer. It might be better to get some other, less intrusive, popup blocker program that only does popup blocking off of download.com or wherever.

Re: Earthlink Pop-UP Blocker and other ISPs.

Sat, 02 Nov 2002 22:04:27 EDT

skj : Ok Doc, your turn to try it. We'll see if it lasts after it is registered. Maybe it will check for TA. Who knows, since it phones home.
[text was edited by author 2002-11-02 22:24:04]

Re: Earthlink Pop-UP Blocker and other ISPs.

Sat, 02 Nov 2002 22:01:38 EDT

skolson : Doctor Olds,
Hey thanks for the link. works perfect here.

Thanks,
skolson

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 21:45:27 EDT

skj :

said by Doctor Olds :
You mean you downloaded and installed over the old, right? You do have to run the installer. :-) Regards,

Doctor Olds

Yes I installed over the old one. It did require re-booting. I did see in the add/remove programs that the preview one was still there, so I removed it. I suppose a cleaner way might have been to uninstall the old one first.
[text was edited by author 2002-11-02 21:54:38]

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 21:35:10 EDT

Doctor Olds :

said by skj :
Ok- downloaded the new version. Like you said, it does require you to register within 7 days. I just downloaded over the old preview version and all the settings remained.

You mean you downloaded and installed over the old, right? You do have to run the installer. :-)

said by skj :
Thanks for the link. It looks like you don't need TotalAccess after all to have the new version. BTW, I don't see any difference in this version than in the preview one.

You are Welcome. :-) Who needs TA2003?, not me :D as my 5660 handles my PPPoE Logins and I use Netscape Communicator v4.80 and Eudora Pro 3.0.5(32) for email.

Post the Settings and About boxes to make sure you are running the right one.. :-) I'm still using the Preview version. LOL :o

Regards,

Doctor Olds
--
Starfire is The Future Now! :D Clarke's Third Law: "Any sufficiently advanced technology is indistinguishable from magic."
[text was edited by author 2002-11-02 21:40:36]

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 21:21:18 EDT

skj :

said by Doctor Olds :
It requires you register it in 7 days with your @earthlink address or it stops working. It does also validate/recheck (don't know how often it does phone home), but it does phone home to see if you are an EL customer.

Regards,

Doctor Olds

Ok- downloaded the new version. Like you said, it does require you to register within 7 days. I just downloaded over the old preview version and all the settings remained. Thanks for the link. It looks like you don't need TotalAccess after all to have the new version. BTW, I don't see any difference in this version than in the preview one.

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 19:58:10 EDT

Doctor Olds :

said by skj :
What do you do with a dead Pop-Up Blocker?

Send it to the software morgue for autopsy??

[text was edited by author 2002-11-02 19:59:53]

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 19:33:45 EDT

skj :

said by Doctor Olds :
Or it may mean they (EL) tell you to download TA2003 to get it, LOL and the preview blocker just stops working without a gasp. :-)

Regards,

Doctor Olds

What do you do with a dead Pop-Up Blocker?

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 16:26:51 EDT

Doctor Olds :

said by skj :
The web page does say

"This preview release of the free Pop-Up Blocker tool will expire on January 31, 2003. Before your preview release expires, EarthLink will prompt you to download and install the final version of Pop-Up Blocker."

This may mean it will give you the opportunity to only upgrade the PUB.

Or it may mean they (EL) tell you to download TA2003 to get it, LOL and the preview blocker just stops working without a gasp. :-)

Regards,

Doctor Olds
--
Starfire is The Future Now! :D Clarke's Third Law: "Any sufficiently advanced technology is indistinguishable from magic."

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 16:23:34 EDT

Doctor Olds :

said by skj :
How did you find it? Or is that a Doc secret?

Message-ID:

quote:
Grrr...I just uninstalled the TotalAccess2003 pile of crap...get this, the 10.4mb download DOES NOT EVEN INCLUDE the Popup Blocker program! Instead the program contains a link buried in the software to download the PopUp Blocker program. Here it is: »www.earthlink.net/downloads/PUB_build303.exe

;);)

Regards,

Doctor Olds
--
Starfire is The Future Now! :D Clarke's Third Law: "Any sufficiently advanced technology is indistinguishable from magic."

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 14:56:55 EDT

skj : The web page does say

"This preview release of the free Pop-Up Blocker tool will expire on January 31, 2003. Before your preview release expires, EarthLink will prompt you to download and install the final version of Pop-Up Blocker."

This may mean it will give you the opportunity to only upgrade the PUB.

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 14:53:33 EDT

skj : How did you find it? Or is that a Doc secret?

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 14:47:34 EDT

Doctor Olds : The Newest (Is it Final? I don't know, but it's the newest non-expiring) one that comes as a link in TA2003. The OLD Expiring Preview one that dies soon is here »www.earthlink.net/downloads/popu···cker.exe and was posted in this thread »Sick of pop-up ads?

Regards,

Doctor Olds
--
Starfire is The Future Now! :D Clarke's Third Law: "Any sufficiently advanced technology is indistinguishable from magic."

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 14:38:24 EDT

skj : Is that the final or preview version?

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 14:22:36 EDT

Doctor Olds :

P U B (build version 3.03)
o  p  l
p     o
       c
       k
       e
       r

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 13:53:32 EDT

skj :

said by Doctor Olds :
Forget Totaled my Registry and made a Mess (Total Access toothousandthree) and get this :-) »www.earthlink.net/downloads/PUB_build303.exe

It requires you register it in 7 days with your @earthlink address or it stops working. It does also validate/recheck (don't know how often it does phone home), but it does phone home to see if you are an EL customer.

Regards,

Doctor Olds

What is this file? Wanted to know some more about it before I downloaded and installed it.

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 13:46:45 EDT

Doctor Olds : Forget Totaled my Registry and made a Mess (Total Access toothousandthree) and get this :-) »www.earthlink.net/downloads/PUB_build303.exe

It requires you register it in 7 days with your @earthlink address or it stops working. It does also validate/recheck (don't know how often it does phone home), but it does phone home to see if you are an EL customer.

Regards,

Doctor Olds
--
Starfire is The Future Now! :D Clarke's Third Law: "Any sufficiently advanced technology is indistinguishable from magic."

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 07:51:10 EDT

skj :

said by Doctor Olds :

That has to make a huge mess in the registry that most people would not want. Can I get a half-certified stand-alone instead?? What about customer choice? It's Total Access only or hit the highway? LOL :[ Not

Regards,

Doctor Olds

I agree, let us decide if we want TotalAccess (TA). We obviously know this product works as a stand alone, why not leave it that way? What is the rationale for the decision to force you to install TA?

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 07:26:29 EDT

Doctor Olds :

said by just_robert :
This is a support response from Earthlink

[snip]

The fully certified version of Pop-up Blocker is only obtainable through Total Access 2003, however it is still separate from TA. That is, you must have Total Access 2003 installed to get the certified release of Pop-up Blocker, but you can then uninstall Total Access 2003 and the Pop-up Blocker will not be affected.

[snip]

That has to make a huge mess in the registry that most people would not want. Can I get a half-certified stand-alone instead?? What about customer choice? It's Total Access only or hit the highway? LOL :[ Not

Regards,

Doctor Olds
--
Starfire is The Future Now! :D Clarke's Third Law: "Any sufficiently advanced technology is indistinguishable from magic."
[text was edited by author 2002-11-02 07:28:01]

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 03:06:16 EDT

Bill_MI :

said by just_robert :
The fully certified version of Pop-up Blocker is only obtainable through Total Access 2003, however it is still separate from TA. That is, you must have Total Access 2003 installed to get the certified release of Pop-up Blocker, but you can then uninstall Total Access 2003 and the Pop-up Blocker will not be affected.

Thanks for this info, Robert. I assume this is a licensing mechanism and edited my above post accordingly.

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 00:43:45 EDT

skj : Got it. Unfortunately, I don't have another computer to log on to, but I trust you. I appreciate the clarification. Thank you for your help! At least I now know my computer won't blow up on January 31st. :)

Earthlink Electronic Support Response

Sat, 02 Nov 2002 00:33:28 EDT

just_robert : This is a support response from Earthlink

I apologize for the confusion. My mind was thinking one thing but my fingers typed something else.

If you uninstall the TA software it will not affect your start page. Here is a test you can do to confirm that. Configure your start page on one computer, then go to another computer and login to the start page. Your start page will look the same on computer B as it does from computer A. That is because your settings are stored on the server not locally on your machine. The only way that your machine and the start page work together is the cookie that it drops on your computer so you do not have to re-login to the PSP.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions or concerns please feel free to contact us via the live chat link below.

Robert O.
Electronic Support
Earthlink Incorporated

For live online support please click on the following link.

»support.earthlink.net/chat

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 00:29:28 EDT

skj : I will wait and see. Messes too many things up to forward the clock. The computer does not like that.

My question about the install, uninstall was if you install TA then uninstall it are we back to the old edited personal start page that that we originally set up? Not being familiar with TA, Do you still have your same start page?
[text was edited by author 2002-11-02 00:31:28]

Earthlink Electronic Support Response

Sat, 02 Nov 2002 00:19:01 EDT

just_robert : This is a support response from Earthlink

The final version has a couple of added features that the beta version did not have. To the best of my knowledge the beta version will expire on January 31, 2003. Want to see if that is actually true? Try adjusting your systems clock to January 30th 11:59 pm and see if it stops working. I do not have the pop up blocker installed at the moment so I can't verify if this is indeed the case.
If you uninstall then reinstall the TA software it will not affect the settings that you have on your start page.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions or concerns please feel free to contact us via the live chat link below.

Robert O.
Electronic Support
Earthlink Incorporated

For live online support please click on the following link.

»support.earthlink.net/chat

Re: Earthlink Electronic Support Response

Sat, 02 Nov 2002 00:05:48 EDT

skj : Thanks for the clarification. A few more questions. What is the difference between the beta and final version? Will the beta version work after the end of January, 2003 or do you have to install TA. If you install and then uninstall the TA software, do you have to start over reconfiguring your original start page? Inquiring minds want to know. :)
[text was edited by author 2002-11-02 00:14:33]

Earthlink Electronic Support Response

Fri, 01 Nov 2002 23:44:55 EDT

just_robert : This is a support response from Earthlink

The previous version of the pop up blocker that was available for download was just the preview/beta version.
If you wanted to download the beta version you had to login to the support page. If you haven't already logged into the support page and attempted to download the pop up blocker it would prompt you for your email address and password.
You had to have a valid Earthlink email address and password to be able to download the software.

The fully certified version of Pop-up Blocker is only obtainable through Total Access 2003, however it is still separate from TA. That is, you must have Total Access 2003 installed to get the certified release of Pop-up Blocker, but you can then uninstall Total Access 2003 and the Pop-up Blocker will not be affected.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions or concerns please feel free to contact us via the live chat link below.

Robert O.
Electronic Support
Earthlink Incorporated

For live online support please click on the following link.

»support.earthlink.net/chat

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 22:40:08 EDT

skj : Pay $30--Don't think so. I would consider downloading the TotalAccess thing first, or download a freebie.

I have been told by reliable sources that after 1/31/03, if you do not uninstall Pop-Up Blocker or install TotalAccess software.... It's a Y2K + 3 and 1 month thing. LOL

[text was edited by author 2002-11-02 09:34:29]

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 22:28:36 EDT

Hall : Yeah, chauq's link takes you to the one that suggests that TotalAccess is req'd; yours is the better link. :)

I believe the current Pop-Up Blocker is beta... actually, the page calls it "preview":

This preview release of the free Pop-Up Blocker tool will expire on January 31, 2003. Before your preview release expires, EarthLink will prompt you to download and install the final version of Pop-Up Blocker.

Dunno what happens then if you don't install TotalAccess. Heh, you could pay GuardWall for their version !
--
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Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 22:21:23 EDT

Bill_MI : Something smells wrong about this. It's either a "SITS" (Suck-In-Then-Screw) marketing ploy like cell-phones went through a few years back or a variation to get Earthlink software on machines. Since marketing-data-collecting is the prolific money-maker these days I'm always leery.

So on 1/31/03 *this* stops working unless you load *that*... what's wrong with this picture? Don't your alarm bells go off? My BS alarms are ringing loudly. :-)

All Comments Welcomed.

EDIT: Well, there is another possibility. It appears the requirement to install EL's TA is part of the licensing enforcement mechanism to protect the proprietary GuardWall PopUpBlocker program. TA can apparently be uninstalled after PopUpBlocker's installation or downloading - I cannot tell which. See ELNKrobert's post below. My alarm bells have dimmed a lot. :-)

[text was edited by author 2002-11-02 03:04:24]

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 22:17:36 EDT

skj :

said by Hall :
Okay, to clear up *your* confusion... :)

I downloaded it AND installed it a few weeks ago, before they made it somewhat dependent on their TotalAccess software "suite". I worked with it a little bit: restarting IE, restarting Windows, etc, etc. Then I thought, "Hey, I use Mozilla 90% of the time and it has a popup-blocker built-in !".

Ok- you have to be careful. I confuse easily. :)

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 22:16:27 EDT

skj : »support.earthlink.net/support/DLOADCENTER/

I did not find the POP-UP Blocker as a stand alone download off the link for the Earthlink download center (see above)

What happens after after 1/31/03, will the stand alone product cease to work?
[text was edited by author 2002-11-01 22:18:45]

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 22:14:44 EDT

Hall : Okay, to clear up *your* confusion... :)

I downloaded it AND installed it a few weeks ago, before they made it somewhat dependent on their TotalAccess software "suite". I worked with it a little bit: restarting IE, restarting Windows, etc, etc. Then I thought, "Hey, I use Mozilla 90% of the time and it has a popup-blocker built-in !".
--
-= Mindspring MaxDSL via Covad 1536/384 TeleSurfer Pro =-

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 21:04:13 EDT

Let it ride : This is a response from Earthlink Electronic Support.

Hi all. You can usually find all of the available software offered at our Download Center, which is located at our support site. That's where the Pop Up Blocker software can be downloaded separately. Hope that helps.

Assistance by email is offered 24 hours a day by clicking on the email links at:

»support.earthlink.net

Assistance by chat is offered 7 a.m. to 2:15 a.m. (EST) Mon - Fri at:

»support.earthlink.net/chat

Q Chau
Earthlink Electronic Support

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 20:12:20 EDT

skj : Found it. Don't tell anybody but you can still get it here:

»support.earthlink.net/support/DL···locker/

Maybe it will only work until it expires on 1/31/2003 and then you have to download the TotalAccess stuff.

[text was edited by author 2002-11-01 20:22:45]

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 20:08:16 EDT

skj :

said by Hall :
Yeah, yeah, I know all that that... :) I just looked to download it again and the pages says this:

The full version of Pop-Up Blocker is only available through the TotalAccess 2003 Task Panel. You must install TotalAccess 2003 before you can download and activate Pop-Up Blocker.

I do NOT use TotalAccess... Got it handy ?? :)

Well-- you said you couldn't see it :), but then you already had it, but really you didn't see it to download it...... Don't confuse me. I don't have TotalAccess. I have looked at it, can't think of much use for it.
I see where it says you need the TotalAccess thing. Maybe that answers my question about being used with other ISPs. Looks like they have eliminated getting it as a stand alone.

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 19:58:46 EDT

Hall : Yeah, yeah, I know all that that... :) I just looked to download it again and the pages says this:

The full version of Pop-Up Blocker is only available through the TotalAccess 2003 Task Panel. You must install TotalAccess 2003 before you can download and activate Pop-Up Blocker.

I do NOT use TotalAccess... Got it handy ?? :)
--
-= Mindspring MaxDSL via Covad 1536/384 TeleSurfer Pro =-

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 18:35:08 EDT

skj :

said by Hall :
Maybe Earthlink thinks I'm not a subscriber 'cause I downloaded it, installed it, and it must be hidden real well... I certainly don't see it !! :)

Do you have access via another ISP ?? Try and download it and see if EL allows you to. They may block access to that page or to the file itself based on your IP address.

Try this to see it --taken from the Pop-UP Blocker FAQ:

Right-click in the Internet Explorer Toolbar [the Toolbar is at the top of the Explorer window and contains the Back, Forward, and Stop buttons] and check Pop-Up Blocker.

If Pop-Up Blocker is checked, but you still can't see the buttons, try resizing or moving your Internet Explorer toolbars. (If you don't know how to do this, click the Internet Explorer Help menu for help.)

I don't have another ISP to try it on. Have Netzero, but it does not seem to work anymore.
[text was edited by author 2002-11-01 18:35:43]

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 18:30:16 EDT

Hall : Maybe Earthlink thinks I'm not a subscriber 'cause I downloaded it, installed it, and it must be hidden real well... I certainly don't see it !! :)

Do you have access via another ISP ?? Try and download it and see if EL allows you to. They may block access to that page or to the file itself based on your IP address.
--
-= Mindspring MaxDSL via Covad 1536/384 TeleSurfer Pro =-

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 18:07:57 EDT

skj :

said by Hall :
Now, what's stopping someone from another ISP from downloading and using EL's version ??

Then that answers my question. I guess anyone could download it and use it and save $35.
[text was edited by author 2002-11-01 18:17:23]

Re: Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 18:03:57 EDT

Hall : Earthlink's Pop-Up Blocker is 1) just a browser "plug-in" to Internet Explorer and 2) a program that they've licensed from Guardwall.com (»www.guardwall.com/en/guardie.asp and »www.internetnews.com/isp-news/ar···/1448771). You save money by getting it from Earthlink...

Now, what's stopping someone from another ISP from downloading and using EL's version ??
--
-= Mindspring MaxDSL via Covad 1536/384 TeleSurfer Pro =-

Earthlink Pop-UP Blocker and other ISPs.

Fri, 01 Nov 2002 17:45:19 EDT

skj : Just out of curiosity, will Earthlink's Pop-UP Blocker work with other ISPs?