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elray
join:2000-12-16
Santa Monica, CA | reply to pnh102
Re: Exactly Why Capped Plans Suck said by pnh102:said by elray:The carriers have even greater incentive to see this problem fixed than in your good-old-days of unlimited plans. Consumers, especially Cupertino devotees, will be quick to blame the carrier, not the manufacturer, if they get overage charges. Except that in the case of some users, they are now paying the price for what is obviously a screwup outside of their control. Whether or not this is a problem with Apple or a given carrier, the customer should not be paying for or having to be inconvenienced by these problems. Which is why the carriers have a greater incentive to fix it than they would under "unlimited" plans. The customer has been wronged, won't easily forgive the sting, and doesn't really care who is technically at-fault.
said by pnh102:said by elray:Overage charging is designed to curb conscious use and change habits, not raise revenue. That's why thresholds are set to impact only a very small percentage of customers, and raised from time to time. If this is true, then why don't providers like Verizon and AT&T simply shut off or severely throttle the service when the user hits the cap? That would be far more effective in curbing conscious use and not raising revenue. I will never understand how a company I pay is somehow in a position to tell me that I am to be penalized for using a level of service that they arbitrarily deem to be excessive, and "penalize" me accordingly. Who do they think they are? My mom? Disclaimer - I currently have one Android phone with an unlimited Verizon plan and I'm still on a contract with them. When that contract runs out, I do not plan to upgrade phones through Verizon, because I do not want to go to a capped plan. The thresholds are admittedly arbitrary - but there has to be some limit established, that can be understood by one and all in 30 seconds, which Mom approves of.
I agree that a better model would involve notification and throttling rather than charging overages. There are carriers who offer that. Clearly, if you don't agree with the terms of your contract, you should not renew. | |
 AVDRespice, Adspice, ProspicePremium
join:2003-02-06
Onion, NJ
kudos:1 | said by elray:The thresholds are admittedly arbitrary - but there has to be some limit established, that can be understood by one and all in 30 seconds, which Mom approves of.
apparently my Mom is a lot smarter than yours.
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--Standard disclaimers apply.-- | | |
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| said by AVD:said by elray:The thresholds are admittedly arbitrary - but there has to be some limit established, that can be understood by one and all in 30 seconds, which Mom approves of.
apparently my Mom is a lot smarter than yours. Winning! | |
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