I have same issue. Here in Northern Indiana, between 5pm-1/2am, this is the connection I get: »speedtest.net/result/2256652048.png which is actually better than it normally is during said time frame. Any other time of day, ping hovers around 15ms with a d/l of 4.10mbps and an u/l of 0.37mbps. Yet, calling CL tech support to complain or ask for help, they say nothing is wrong with the line, oh, get this, that speedtest I posted link for, that ping and those speeds, are apparently completely acceptable and require no ticket to be submitted. And if I happen to get a tech agent willing to help, he sets up a time to have an service tech come out. How convenient for them that their service techs can't come out to your place after 5pm, when the majority of the problems happen.