Senior Accidentally Overpays Comcast, Can't Get Money Back > Typical

In all fairness to Comcast, they probably don't have a very good mechanism to provide refunds for over-payment to customers who aren't canceling their service - it doesn't happen at this level very often. They were offering credit to the account because that's all the system is set up to do. I'm no Comcast fan, but I'm giving them the benefit of the doubt on this one.