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Bob
Account deleted

join:2012-07-22
New Jersey
Reviews:
·Optimum Online

reply to elray

Re: Customer interaction

said by elray:

there aren't an elite group of customers.

Yes, there are.

I called up Cablevision and got jack shit.

elray

join:2000-12-16
Santa Monica, CA

That's probably a reflection on your approach, not CV.

Lose the entitlement mentality, and negotiate without emotion - treat it like a poker game. You should join the ranks of the "elite" customers soon enough.


Bob
Account deleted

join:2012-07-22
New Jersey

The answer was always "no".


elray

join:2000-12-16
Santa Monica, CA

Even when you selected the menu option for "Disconnect my service" ?


Bob
Account deleted

join:2012-07-22
New Jersey

Didn't do that because I didn't want to disconnect my service.


elray

join:2000-12-16
Santa Monica, CA

said by Bob:

Didn't do that because I didn't want to disconnect my service.

If you aren't willing to call their bluff, you will pay rack rates.
That is how it works.
Try it.

No, I don't like it either.

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