Cablevision Optimum Undergoes Brand Refresh > Customer interaction

reply to elray

Re: Customer interaction

One bill does not establish a privileged class of customers.

He probably just bought at a different time, when a different promotion was available, in a different zip code, and he probably negotiated a better deal, i.e. with retentions.

Like it or not (I certainly don't), broadband and pay-tv pricing requires the customer to act in his own best interest, and be savvy consumer. People who count their pennies take the time to inquire regularly, as to "what's available", and renegotiate their rate-plan whenever it is most favorable. For others who may not pay as close attention, they may end up paying the rack rate (list price) when their initial promotion expires 3/6/12 months later. Mark your calendar!

But its not a conspiracy, there aren't an elite group of customers.

That's probably a reflection on your approach, not CV.

Lose the entitlement mentality, and negotiate without emotion - treat it like a poker game. You should join the ranks of the "elite" customers soon enough.

The answer was always "no".

Even when you selected the menu option for "Disconnect my service" ?

Didn't do that because I didn't want to disconnect my service.