reply to Madness
Re: Check? Reports shows a check image highlighted in yellow. This looks like sub paid thru his bank's online bill pay service. Most bank when a payment is made for more than 2500.00 thru bill pay will cut a check. This looks like a check was sent to Comcast's lockbox. Now since a physical check was sent all the sub needed to do is provide proof that money had cleared his account to Comcast and Comcast at local level would put in for a refund check to be sent to sub. That process can take up to two weeks since a check for 6k will need to be signed off on by some higher ups at regional office.
Now that doesn'tmean that sub and his daughter didn't talk to idiots who had no idea how to handle calls of this type.
You want your money back,the absolute fastest way is to pay via credit card in case there are any screw ups. Refunds are processed quicker and if company gives you any hassles you can do a chargeback.
And never do autopay of any sort with a debit card, by the time they fix any mistake you might get hit with all types of bank fees. On the hate to do business list usually banks and cable companies are jockeying for 1st.