US Cable Support > Comcast HSI > [Connectivity] stuck on RCN autoprovisoning site

[Connectivity] stuck on RCN autoprovisoning site

Did you switch from RCN to Comcast? Are you in a multiple dwelling building?

I'm wondering if somehow you still have service hooked up to RCN's cable plant rather than Comcast's.

The other possibility is that your modem still has a RCN config file, although it should auto download the Comcast one when plugged into the network.

I do live in a condo but my neighbor tells me we can use either RCN or Comcast. I just moved here so I'm not sure what the previous tenant had. The RCN auto-provisioning site asks me to input my account number. It looks like for Internet only their service is a good bit more expensive than the deals Comcast offers.

reply to chiladelphia
You should call and have Comcast come out and make certain your cable is physically connected to Comcast and not RCN.

Do you have video service, or just Internet?

reply to chiladelphia
Just internet. I was hoping to avoid that since
waiting for a technician and paying the fee are both a nuisance. But I guess once I confirm my building is Comcast capable with another neighbor there's nothing else I can really try...

reply to chiladelphia
You'll need to call Comcast for sure. The previous tenants probably had RCN, thus the coax is still hooked up to RCN.

Comcast will have to come out and swap over to their cable plant.

reply to chiladelphia
You could try hooking up a TV to the cable and see what channels you get and compare that against the Comcast list. Odds are, it will probably be RCN's channel numbering.

reply to chiladelphia
It would be a really good Idea to ask the building manager OR comcast about the details of swithing service.
it is VERY HIGHLY UNLIKELY that both RCN and ComCAST are both hooked up to the same coax at once. so either some physical change must be made or the first neighbor was incorrect about the choice, or RCN has locked the modem to their provisoning sites internet side IP (which means it may ONLY work on RCN)

but not on the same coax at once, it's still either or.
otherwise when you go to channel 5 whose version of channel 5 does your TV see?
Not to mention all sort of electrical problems through out the plant.

reply to andyross
Rcn has zero analog stations. He clearly is hooked up to rcns cable line and needs comcast to come out and switch him over. Even if both services have coax lines running to each unit the odds of both being active is slim to none. Around here its a matter of taking the line from the rcn box and hooking it up to the other box.

reply to tshirt