| Lincoln Nebraska Outage I just spoke to a Teir I representative and he said there was an outage in our area. He said "they are trying to fix the computer you connect to, to get the internet," and didn't know when it would be repaired.
Is there any chance it will be repaired tonight or before the weekend, or will I be without internet the entire weekend? (My second in a row because of a cross connection issue last weekend) |
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | If it is an Out Of Service Outage as opposed to a Latency Outage if will most like me a matter of hours or a day worst case scenario. Especially in an area as large as Lincoln.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| Thanks. Normally, we have avaible bandwidth of 14.9 up and .7 down. We pay for 12 and meet or exceed that, so I doubt it is latency. |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Probably a programing, Commercial Power, or equipment failure issue considering your speeds. I would expect any one of those issue to be resolved very quickly as it will be a priority issue. Of course if it is a power issue we can turn up generators to make sure there is Dial Tone, but we are at the power company's mercy as to getting DSL back up.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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1 edit | It is fixed now. |
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| reply to dxcv
NM...saw that you confirmed it wasn't out all over town. |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | reply to dxcv
Glad to hear it has been resolved. Are your speeds stable? Sometimes an outage like that can damage a modem. Please advise.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| They seem stable. I ran a speed test last night and the average download was 12.6 Mbps. I'm not entirely sure when the connection was repaired though. I rebooted the modem Sunday night and it was able to re-establish the connection. I know that there was an outage though, because I did the same thing Friday and Staurday nights and the connection didi not come back. Do the engineers typically call customers to let them know to reboot their router? If so, I am guessing that they only call the windstream DSL number and not the contact number in the account. |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | They usually create a message and have the autodialer call customers. However I do not know if they call the DSL number or the contact number. I would assume it calls whatever is listed as the best contact number. Not all trouble cases require a reboot, they may have decided that with this one it wasn't needed. Either way I am glad everything is up and working for you.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| Thanks Aaron! |
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