Valve's Steam Latest to Erode Your Legal Rights With Fine Print > Is my understanding correct......

reply to mmay149q

Re: Is my understanding correct......

no, if it says in the terms of service that it isn't their fault, then it isn't their fault.

reply to FBGuy
Even Microsoft will do an unauthorized access investigation if your Xbox Live account is hacked, which can lead to bans being reversed. I sincerely hope that Valve's official position on such matters is something more constructive than "not our problem" -- particularly if the vulnerability used to perpetrate the hack was due to a failure on their part. (Which wouldn't be unheard of, as Steam itself was hacked in late 2011 and a bunch of customer data was stolen.)
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"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson

usually Valve does this, but if they have reason to believe that it was a legit ban, they will leave it. My spidey sense says that OP cheated and was caught.

reply to FBGuy

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reply to FBGuy
They can't "contract away" contributive negligence. Just because they claim it so in a contract doesn't make it so.

they have no legal obligation to do so.

reply to mmay149q
good, I don't like playing with cheaters.

reply to FBGuy
Or...he clicked on a link that someone sent saying "GET FREE GAMES" and they took his account. That's my feeling.

reply to mmay149q

reply to FBGuy
They certainly do. Data protection has a standard of care obligation in common law. They have to take reasonable steps to protect all customer data and in California are required to actively report breaches customers since Value holds payment information for customers. What is reasonable is determined be a court or arbitrator depending on the venue.

reply to FBGuy
Absolutely incorrect. While I'm sure they'd love to absolve themselves of all liability, that's usually not the case. They have a duty to act in good faith when performing the obligations under the agreement; further, they may be liable for harm caused by their negligence for the breach of any duty. This extends to securing sensitive information - including customer information. So they can have it in the contract in bold face in 100 pt. font, but that doesn't mean they're not at fault or liable.

reply to skeechan
It is a 2 way street. They can easily say that you failed to protect your own account. I'm not sure if you use Steam or not, but they have plenty of methods in place to protect your account.

reply to navalpatel
The customer is just as liable.

reply to Cheese
bingo

reply to Cheese
To be honest I don't know how my account was hacked, I changed my password and everything though, and you're probably right, it wasn't 10 years, more like 6, I was just exaggerating, my bad.

Matt
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reply to FBGuy
That's not even relevant. We're not talking about a situation where a customer's negligence results in that customer being harmed. We're talking about the customer being harmed resulting form the negligence of Steam or any given company. Yes, the customer can be contributory negligent as well, but in most states, his negligence alone will not bar him from being able to recover from Steam.

reply to FBGuy
Everyone has strong methods to protect accounts but account data still gets stolen whether it is a bank or the DoD. Valve isn't bulletproof.

The problem with Valve is from accounts I have read they don't work with users like say Microsoft does with Live accounts. This is where they would get burned in small claims.

I do use steam and use a very strong password. I use strong passwords which are individual to every site or account (thanks to 1Password) so if my account is hacked it will absolutely be on Valve.

reply to navalpatel
Steam has the right to cancel your account at any time for any reason. You do not own anything on the steam service. Your licenses can be revoked/cancelled at any time for any reason. It's all in the Terms of Service.