| Is my understanding correct...... You are forced to accept these terms or you forfeit all previous purchases with no compensation at all?
Well.... I hope there are enough of you out there that wont accept these terms and want compensation for your previous purchases that you get a class action going. 
One other thing... though it was AT&T that brought this to the Supreme Court, it was the idiots that sat on the bench and made the decision and the lack of congressional action that should be blamed. |
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 mmay149qPremium
join:2009-03-05
Dallas, TX
kudos:48 | said by Skippy25:Well.... I hope there are enough of you out there that wont accept these terms and want compensation for your previous purchases that you get a class action going.
Yeah, that's why I'm thinking about filing a lawsuit, for one someone hacked my Steam account 2 years ago and hacked on Counter-Strike: Source, getting me banned from playing on any "VAC Secured" servers, to which Valve/Steam would never allow me to get this fixed, and their answer was "Buy another copy of the game" which is unacceptable, so if they don't want to fix that problem then since they are blocking access to content you've paid for, then they can pay me back for all 30 games I've purchased...
Matt
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I am no longer an AT&T Employee. Check out my kudos! »/profile/1626573
Have U-verse questions? Please email uversecare@att.com and they will assist you!!  |
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 FBGuyPremium
join:2005-03-19
Evanston, IL | your account getting hacked is not their problem. |
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 Simba7I Void Warranties
join:2003-03-24
Billings, MT | said by FBGuy:your account getting hacked is not their problem. It is if they're using sh*tty security measures. |
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FBGuyPremium
join:2005-03-19
Evanston, IL | no, if it says in the terms of service that it isn't their fault, then it isn't their fault. |
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 banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
 ·RoadRunner Cable
| reply to FBGuy
Even Microsoft will do an unauthorized access investigation if your Xbox Live account is hacked, which can lead to bans being reversed. I sincerely hope that Valve's official position on such matters is something more constructive than "not our problem" -- particularly if the vulnerability used to perpetrate the hack was due to a failure on their part. (Which wouldn't be unheard of, as Steam itself was hacked in late 2011 and a bunch of customer data was stolen.)
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"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson |
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FBGuyPremium
join:2005-03-19
Evanston, IL | usually Valve does this, but if they have reason to believe that it was a legit ban, they will leave it. My spidey sense says that OP cheated and was caught. |
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 skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 | reply to Skippy25
Even with arbitration, you can sue in small claims should it come to that. |
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mmay149qPremium
join:2009-03-05
Dallas, TX
kudos:48 | reply to FBGuy
said by FBGuy:your account getting hacked is not their problem.
No, but when you look at the fact that I've never had a support ticket in the 10 + years I had a Steam account until that happened, so it's not like it occurs everyday, and then I'm blamed or treated like I cheat on a daily basis, just leaves a bad taste in your mouth, don't want to do business with them anymore...
Matt
--
I am no longer an AT&T Employee. Check out my kudos! »/profile/1626573
Have U-verse questions? Please email uversecare@att.com and they will assist you!! |
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skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 | reply to FBGuy
They can't "contract away" contributive negligence. Just because they claim it so in a contract doesn't make it so. |
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FBGuyPremium
join:2005-03-19
Evanston, IL | they have no legal obligation to do so. |
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FBGuyPremium
join:2005-03-19
Evanston, IL | reply to mmay149q
good, I don't like playing with cheaters. |
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FBGuyPremium
join:2005-03-19
Evanston, IL | reply to skeechan
yes, you can sue, but the judge will throw it out. |
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skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 Reviews:
·Cox HSI
 ·Clear Wireless
| Not in small claims. The service agreement permits it.
said by Steam :
Notwithstanding this Section, you have the right to litigate any dispute in small claims court, if all the requirements of the small claims court, including any limitations on jurisdiction and the amount at issue in the dispute, are satisfied.
Valve is only going after the bloodsucking lawyers, not users who may have a valid INDIVIDUAL claim. |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | reply to mmay149q
said by mmay149q:said by Skippy25:Well.... I hope there are enough of you out there that wont accept these terms and want compensation for your previous purchases that you get a class action going.
Yeah, that's why I'm thinking about filing a lawsuit, for one someone hacked my Steam account 2 years ago and hacked on Counter-Strike: Source, getting me banned from playing on any "VAC Secured" servers, to which Valve/Steam would never allow me to get this fixed, and their answer was "Buy another copy of the game" which is unacceptable, so if they don't want to fix that problem then since they are blocking access to content you've paid for, then they can pay me back for all 30 games I've purchased... Matt And pray tell how did your account get hacked? I bet you clicked on a link that someone sent saying "FREE GAMES".... Almost guaranteed... |
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CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | reply to FBGuy
Or...he clicked on a link that someone sent saying "GET FREE GAMES" and they took his account. That's my feeling. |
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CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | reply to mmay149q
said by mmay149q:said by FBGuy:your account getting hacked is not their problem.
No, but when you look at the fact that I've never had a support ticket in the 10 + years I had a Steam account until that happened, so it's not like it occurs everyday, and then I'm blamed or treated like I cheat on a daily basis, just leaves a bad taste in your mouth, don't want to do business with them anymore... Matt Not to nitpick, but it hasn't been 10+ years... |
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skeechanAi OtsukaholicPremium
join:2012-01-26
AA169|170
kudos:2 Reviews:
·Cox HSI
·Clear Wireless
1 edit | reply to FBGuy
They certainly do. Data protection has a standard of care obligation in common law. They have to take reasonable steps to protect all customer data and in California are required to actively report breaches customers since Value holds payment information for customers. What is reasonable is determined be a court or arbitrator depending on the venue. |
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| reply to FBGuy
Absolutely incorrect. While I'm sure they'd love to absolve themselves of all liability, that's usually not the case. They have a duty to act in good faith when performing the obligations under the agreement; further, they may be liable for harm caused by their negligence for the breach of any duty. This extends to securing sensitive information - including customer information. So they can have it in the contract in bold face in 100 pt. font, but that doesn't mean they're not at fault or liable. |
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FBGuyPremium
join:2005-03-19
Evanston, IL | reply to skeechan
It is a 2 way street. They can easily say that you failed to protect your own account. I'm not sure if you use Steam or not, but they have plenty of methods in place to protect your account. |
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