reply to openbox9
said by openbox9:Over the years Ive found the technology and services have been great but customer service & billing has always sucked. Aside from that the point is Love 'Em or Hate 'Em, VZ is a Blue Chip company. We have been VZ customers since it changed from NJ Bell to VZ so we have you by a few years. Our experience has been if you dont have any problems or never need to make changes things are great but if you have problems and have to deal with customer service or billing it could make for a long day, or days....
My cost basis is less than $31.75 (much less if you factor in my distributions) and I care about customer service because I am a customer. Having said that, I've only needed to call customer service twice in 7+ years of being a VZW.