reply to HD_Ride
said by HD_Ride:I did exactly that, and I'm thinking of dumping it soon. Notice that recently Sprint has gone up 50% or so. I'm thinking that in a quarter or so, Verizon's churn rate will jump because of the ridiculous increases. And many of those customers will be moving to Sprint. said by Linklist:
And yet Verizon keeps winning despite the costs, bad billing, & so-so cust svc. And that is because coverage is king. Voice & data works nearly everywhere and that is the metric most people care about.
Put it this way, if you purchased VZ at $36 a share and if you still have while it is trading at $45 would you really care about poor customer service? I think not, they are doing something right