US Cable Support > W.O.W. > Ultra TV = Beta?

Ultra TV = Beta?

I'm sure Dan will have a good answer for you, but do you ever ask for a credit when you call in to get it fixed? If it goofed more than once or twice on me I'd be all over them to credit my account for the time wasted.

reply to Nonstick
I was able to locate your account via your username. It looks like you had an appointment set up for a few hours after you made this post. They replaced your drop, and everything I see from here right now looks good. Was your issue resolved?

not really. Lessened? I've had two separate short drops that I've noticed today. I'm impressed with your ability to track my account via my username (ip?) I've just had so many issues since release of the ultra tv it's verging on ridiculous. I love the features, but I hate calling 1-2 times a day.

Nonstick

I'm a little confused on what I'm seeing on your gateway. There's currently seeing 9 devices showing as ethernet devices, including an iPad and a few smartphones. The only way these could be showing as ethernet is if you were using a secondary router with DHCP disabled on it connected to the gateway. If you're using a secondary router as an access point (which I'm not able to help support) why do you still have the wireless enabled on the gateway? There's no devices connected wirelessly to the gateway itself, so maybe try disabling that, or maybe try connecting to the gateway and taking your other router out of the picture, as it could also be what's causing the problem.

We don't support routers plugged into gateways for this reason, we've seen some very strange problems caused by 3rd party routers. Having one hooked up means there's very little I'm able to do to assist you.
--
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center

Can we have a switch plugged into one of the ethernet outlets for more data ports? You mentioned it had to be a router but maybe he has a switch?

reply to WOW_Dan
Dan - not to hijack but not supporting routers in AP mode is pretty lame. You cannot tell me honestly you think the arris gateways wireless range and quality of coverage is acceptable for anything short of a studio apartment with paper walls.

If anything you should at least be able to provide and support a specific list of routers that do AP routing properly.

To the OP, as dan said, nix either your wireless router or turn off the gateways wireless. Can you CONFIRM you're maintaining connectivity both from your device to the router and router to gateway? Try using the gateways wireless 2.4 ghz and place it in your main room of your house for the day. If you're maintaining 3-4 "bars" on your devices it shouldn't be dropping the wireless signal.

reply to NuclearXP

Re: Ultra TV = Beta?

reply to WOW_Dan
So.. No solutions?

I can't really run with half house internet... I have 4 people living with me and we all require internet. What is my solution?

-Josh

Unfortunately I'm not able to help, we can't support 3rd party devices. Many people here on the forums have had some luck with wireless AP's and range extenders. Maybe they will have some suggestions for you.

i turned the wireless off on the Arris. i have a trendnet and a d-link connected to the arris via ethernet and they act as AP's. DHCP is provided by the arris. no issues up to this point (knock on wood)

reply to Nonstick
I have my cisco/links router connected to the gateway the exact same way it was to the original cable model.

It provides DHCP to all devices connected to it.
It provides wireless.
My server has 2 nic's in it. Once connected to the linksys for internal networking. One to the gateway for DNLA services.
gateways wireless is on. Turned it to see if my Blu-ray player could get to the DNLA server via the gateway. (it can't but it can't play DIVX/XVID files)

I do not use VPN services so I do not know it thye would work in this setup.

reply to Nonstick
I have the gateway do dhcp have everything plugged into a gig switch and have my airport extreme in bridge mode, and I also have had drop issues from the stb to the gateway.. I am not very impressed with the gateway

reply to WOW_Dan
Is there a way to up the power to the crappy wireless in the gateway? I.l happily unplug the 3rd party solution if wow has one.

Josh

I dont think you will get a response about wireless range unless its something like, "well mine is perfect and I live in a three story house and get good signal everywhere!" But the reality is that its weak as hell and if they arent going to do something about it then at least enable bridge mode. The only reason its not there is because then the dlna server portion wont work properly. Well guess what, i have used it twice after I set it up and havent touched it since. first its to laggy and second there are other devices that do it better. Now I cant speak for everyone but I know many people fed up with weak wireless from the gateway. I have seen b only routers beat this gateway.