US Cable Support > RCN > [Speed] Do existing customers get upgraded to the new speed tier

[Speed] Do existing customers get upgraded to the new speed tier

Re: [Speed] Do existing customers get upgraded to the new speed

reply to Honest Bob
I noticed this a month ago... My internet is still 15/2. I've power cycled my modem plenty of times and heck, our power was out for a couple hours the other week. That should have been the ultimate power cycle!

reply to Honest Bob
I have tried power cycling the modem. I guess they just havent gotten around to it yet.

Go to RCN Lehigh Valley/ »www.rcn.com/lehigh-valley/

Log on to MyRCN Customer Center/click on View Billing History/download your last bill.

Under Bundled Services mine says: Mach 25 Modem Service.

Don't rely on the download test, mines all over the place. I do get 25 on occasion. Mostly around 20. Probably depending on what time of day you check it.

GL

reply to Honest Bob
My June bill says Mach 15. I'll give RCN a call tomorrow and see what they say.

I called about that speed upgrade 2 weeks ago. I was told since I am on a promo rate I will not get the 25mb upgrade.

You could probably call back and get a different person and a different answer. Customer support is inconsistent, not different from all the providers, not only RCN.

FWIW I'm on the promo rate and I was automatically upgraded to 25 from 20.

I have no problem jumping around from provider to provider. Whoever offers me the best deal. I was with service electric last time. I also had direct TV, comcast, and fios at the last place I resided. In montgomery county. I would love to see fios where I live now (Emmaus). Another competitor works. The more the merrier.

I'd call back, maybe over and over again. Especially if you have alternatives.

GL

reply to Honest Bob
Bob - Not sure if you called in and got your answer yet, but if you want to PM the name on your account to me, I will check on it for you.

Emilie