Xfinity Platinum Internet comes with a bundle of services
Xfinity Platinum Internet offers the most-advanced digital homes download speeds of up to 305 Mbps and upload speeds of up to 65 Mbps. These customers will also receive at no additional charge: Xfinity Signature Support (a $9.95/month value), providing customers 24/7 tech support from experienced and knowledgeable specialists; a wireless gateway to create a fast, efficient and secure home network; a dedicated Personal Communications Consultant to support their high-speed Internet needs; and the Constant Guard(TM) Security Suite, the most comprehensive online protection services available from any major ISP.
Sounds like the kind of service a business gets with a SLA. I'll bet the price for this is pretty high.--
That's been my thought is that 305 is a showpiece, but won't be practical/affordable for many.
The bumps for lower tiers are actually going to draw more customers and be a higher revenue source overall.
·Verizon Online DSL
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Wireless gateway is included on all tiers at or above Blast, for new customers anyway.
Constant Guard? Included with all of Comcast's plans. Yes, it's a free copy of Norton 360 for everyone on the connection, but you don't need to pay for that stuff anyway.
As for Signature Support, that isn't an SLA. It's just a somewhat-guarantee that you won't have to be transferred five times before speaking to someone competent on the phone (though of late I've had decent experiences with Comcast phone techs).