| reply to mwkessler
Re: [Exede] Tired of bad service, What choice do I have? said by mwkessler:The tracert took me 5 hops and 2100 ms to get there.
Here, just do a Tracert 24.25.224.142 and post results, like this example below, which came from this thread »[Exede] Tracert: Phoenix AcceleNet Server
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mwkesslerWildblue
join:2003-10-24
Harrington, DE Reviews:
 ·WildBlue
| reply to wm4bama
I dont know what else to say. I can only repeat what they tell me. I would not deliberately trash a company if I were getting good service for the price. As you can see from my numbers and speed test I an not exaggerating on the poor quality of service. The worst part is that now refuse to help me. I was told there is nothing more they can do for me and that 1mbs download was acceptable because their advertisement and contract says the seeds are "Up To 12mbs". I never expected to have 12mbs all of the time but I also did not expect to have less than a quarter of what they promised most of the time.
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection. |
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mwkesslerWildblue
join:2003-10-24
Harrington, DE Reviews:
·WildBlue
| reply to silbaco
said by silbaco:said by mwkessler:My Modem is Blue and has 4 blue lights, it seems the bottom 2 blink all of the time.
I was under the impression all Exede modems (or at least Exede 12) were black and all Wildblue modems were blue? I correct that quote as I was looking at it in the dark. My mode is black with blue lights and it says Viasat on the side.
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection. |
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mwkesslerWildblue
join:2003-10-24
Harrington, DE | reply to wm4bama
Its actually black with blue lights and says viasat on the side. It only has one coax connected to it. |
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mwkesslerWildblue
join:2003-10-24
Harrington, DE | reply to mwkessler
It looks like I pissed someone off. I just got a warning telling me I am off topic, my own topic. |
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mwkesslerWildblue
join:2003-10-24
Harrington, DE Reviews:
·WildBlue
| reply to mwkessler
A really good day and good time.
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| reply to mwkessler
said by mwkessler:Rx Power: -45.3 dBm
Rx SNR: 9.3 dB
Cable Resistance: 1.5 Ohms
Cable Attenuation 5.5 dB Your Rx power (29.5 nW) is low, but maybe that is as good as it gets in Delaware.
Your SNR could be better but should be ok at 11.7% noise.
Your cable resistance is within Exede's acceptable range.
Your cable attenuation should be lower.
Because you said your dish has been repeaked already, I would investigate your coaxial cable. You need to get your cable resistance and attenuation lower to increase your Rx power. An Rx power of -40 dBm (100 nW) would be great.
Please post the writing on your coaxial cable, so we can check if it is on Wildblue's approved coaxial cable list. It must have a solid copper center conductor. A steel center conductor with copper cladding is unacceptable. Ensure that your coaxial cable is not crushed or twisted and does not have sharp bends. F-connectors should not crush the coaxial cable.
What is the length of your coaxial cable?
Your F-connectors should have compression fittings, rubber washers that clamp around the coaxial cable. When you say that there is silicone on the joints, I hope your installer did not put silicone on the F-connectors.
There is a second page in the modem status that shows your Tx IF Power and Tx RF Power.
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Wildblue Value Pack, beam 31, Riverside gateway |
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| reply to mwkessler
said by mwkessler:A really good day and good time.....The tracert took me 5 hops and 2100 ms to get there.
I have no idea what 2100 ms means, nor what 5 hops means...just a simple
Tracert 24.25.224.142
would clear this up. Also, one might try this test site:
»speedof.me/ |
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mwkesslerWildblue
join:2003-10-24
Harrington, DE Reviews:
·WildBlue
| Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserv
ed.
C:\windows\system32>Tracert 24.25.224.142
Tracing route to ge3-1-0.oahuhimail-10k1.hawaii.rr.com [24.2
5.224.142]
over a maximum of 29 hops:
1 * * * Request timed out.
2 620 ms 627 ms 589 ms 10.73.101.1
3 739 ms 599 ms 597 ms 10.73.10.2
4 605 ms 599 ms 639 ms 10.73.255.21
5 690 ms 608 ms 678 ms ge-7-46.car1.SaltLakeCity1.L
evel3.net [4.53.40.165]
6 637 ms 610 ms 628 ms ae-7-7.ebr1.LosAngeles1.Leve
l3.net [4.69.148.6]
7 664 ms 638 ms 662 ms ae-61-61.csw1.LosAngeles1.Le
vel3.net [4.69.137.2]
8 649 ms 641 ms 746 ms ae-1-60.edge1.LosAngeles6.Le
vel3.net [4.69.144.16]
9 668 ms 677 ms 638 ms ROADRUNNER.edge1.LosAngeles6
.Level3.net [4.26.0.26]
10 846 ms 649 ms 679 ms ae-1-0.cr0.lax00.tbone.rr.co
m [66.109.6.134]
11 626 ms 599 ms 680 ms 107.14.19.33
12 710 ms 718 ms 767 ms agg2.kmlahi07-ccr01.hawaii.r
r.com [72.129.61.127]
13 717 ms 771 ms 709 ms agg10.milnhixd-ccr01.hawaii.
rr.com [72.129.45.40]
14 708 ms 718 ms 721 ms agg1.milnhixd-cer01.hawaii.r
r.com [72.129.45.65]
15 718 ms 838 ms 728 ms ge3-1-0.oahuhimail-10k1.hawa
ii.rr.com [24.25.224.142]
Trace complete.
C:\windows\system32>
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection. |
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| >SaltLakeCity1
Well then, your Gateway is in NV, and your processing center ( AcceleNet Server ) in Salt Lake....
> 690 ms 608 ms 678 ms
Ain't nothing wrong with your latency...typical.
What is your Tx RF Power value: »192.168.100.1/?page=TRIAStatus |
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mwkesslerWildblue
join:2003-10-24
Harrington, DE Reviews:
·WildBlue
| Tx IF Power: -23.6dBm Tx RF Power: 33.9dBm
Temperature: 50 °C
Diagnostics
Brownout Mode Enabled No Blueout Mode Enabled No
TRIA Serial Number xxxxxx TRIA Firmware Version 12.02
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection. |
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| said by mwkessler:Tx IF Power: -23.6dBm Tx RF Power: 33.9dBm...Temperature: 50 °C Ain't nothing wrong there...btw, mine is running:
Temperature: 70 °C, but its 96.5 °F outside.
Do remember, Exede is composed many beams across the US...and many users are getting much higher speeds, including myself on Exede 5.
If you tried direct connection to modem via several different computers, if household appliances/etc were turned off during these tests (stray RF signals), and if you pull up task manager (network) to check for other network activity before a legit speed test, then either there are stray RF digital/analog signals around your area, or Beam 329 (or/and AcceleNet Server ) has an issue. But, I have heard another person on same NV Gateway without an issue. Hence, Hughes Gen4 may shoot craps on you too, if stray RF is the issue. And yes, stray RF exists...
If Exede has offered a freebie exit, I would take it, now!
Myself, I would get two programs (Networx & QuotaSatellite)
»QuotaSatellite
and compare bytes counted over several days, and compare it to Exede's byte counter. I know router and ethernet cards can shoot craps in funny ways...not completely dead, but you say all of this has been addressed.
And I would consider this post: »Re: Wireless Throughput |
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| reply to mwkessler
PS: Get some new ethernet cable... |
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| reply to mwkessler
substitute your cable, easiest way is a 25 foot or so jumper and use a laptop directly beneath the dish. |
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| reply to mwkessler
Brownout mode is enabled. What is that?
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Wildblue Value Pack, beam 31, Riverside gateway |
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| I'm not aware of anyone defining "Brownout Mode." But, it seems if your cable is not up to Exede/Wildblue's specs (solid copper), then " Sometimes it says no and sometimes it says yes."
»wildblueworld.com/forum/showpost···count=16 |
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 BasilAR WildBlue
join:2006-07-20
Parks, AR | I'm guessing it means switching to channel 320, rain fade mode.
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WildBlue - Beam 35 - value |
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| I think an individual SB2 modem can dynamically change its uplink mode of transmission for rain fade, but I think Exede's system would have to change downlink transmission mode to consumers for everybody in that beam. |
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mwkesslerWildblue
join:2003-10-24
Harrington, DE Reviews:
·WildBlue
| reply to DrStrangLov
Personally I wouldnt care less about the speed if they didnt advertise it as being so amazing and tell me thats why Im paying so much for the package. I just want to watch a news clip without buffering, check email that doesnt take forever and browse at faster than dial up speeds. I would be happy with much less speeds and more data instead. The problem is I am paying a premium price for a premium plan. DSL or 4g would be perfect for me except for the tiny data cap on mobile broadband. I sold all of my 3g equipment when I switched over to Exede. The problem with Exede is they wont let you try out the service to see if you are satisfied. If I could of done that I would of stayed with 3g. now after 7 service visits and multiple credits, I have yet to hear from anyone at the corporate office. If it were me, I would of sent out a level III Engineer. They give the customer the impression that they just dont care. if you could hear the recording of the conversations I have had with Customer Support you would understand. Even worse is they think they are doing me a favor by providing me a great service, and yes they do have some happy customers but I think most of the Exede people are disjointed and angry. I can tell this just by reading post on Wildblues own forum page. I had them a few years ago and left them because of their terrible service. I guess I will be leaving once again in the Fall.
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection. |
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| I will be joining you Kessler...when I also cancel my service with Viasat this fall.
I guess we will be part of the normal "churn" that others of this board claim occurs with every internet provider. Of course if they had a product that delivered what they claimed...they might not lose as many customers.
Incidently, 4G is now less than 50 miles from me. Getting closer. While I am not crazy about those caps either...Exede isn't any better in the cap department for the price they charge. So might as well go with a system that has a local office and representatives and no latency.
Best of luck to you! |
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