Satellite > WildBlue Satellite > [Exede] Tired of bad service, What choice do I have?

[Exede] Tired of bad service, What choice do I have?

reply to mwkessler
According to your zip code, you should be able to receive Verizon 4G service. If so, I would look into that before any satellite option.

reply to mwkessler
Until this month, Exede has not been enforcing the usage limit, so it did not matter that you exceeded it.

If your spot beam was over sold, then your speeds should be good during the AM hours and early afternoon. If you do not see this pattern of prime time slowdown, then your spot beam is not overloaded.

As DrStrangLov requested, it would be helpful to show us the data on you modem status pages. You can block out your IP address and MAC address for your privacy.
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Wildblue Value Pack, beam 31, Riverside gateway

reply to mwkessler
Trying to understand why your Exede modem shows 2 times more data use than your router, perhaps there is heavy packet loss somewhere between the modem and the gateway causing packets to be resent often. It would explain your slow speed and the high usage on the Exede meter. Use tracert and ping to perform ping tests to check for packet loss.

reply to OldSatUser
I was with Millenicom for a few years but because of the conditions around my address I can no longer get 3g or 4g. Also it says 4g is available but the towers have not been upgraded yet. I can get a good signal from AT&T but their caps are way too low. Just so everyone is aware, I have been a Network Engineer for MS before I went into contracting. I do confess, I dont know much about satellites but the basics are the same.

General
Rx Power: -45.3 dBm
Rx SNR: 9.3 dB

ODU Telemetry status:
Active
Cable Resistance: 1.5 Ohms

Cable Attenuation 5.5 dB
Identification
IP Address xx.xxx.xx.xx MAC Address 00:00:00:00:00:00
Software Version UT_1.4.0.2.0 Hardware Version UT_7 P3_V1
Serial Number xxxxxxxxxxx Part Number xxxxxxxxxx
IFL Type Single

Ethernet Interface Statistics
Transmitted Packets 414,317 Transmitted Bytes 75,926,539
Received Packets 544,520 Received Bytes 452,501,993
Loss of Sync Count 1
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection.

reply to Spice300
Actually for some of early buys the the Caps were enforced in May. You can verify that by checking the Wildblue forms. It has not matter much to me anyway as I said I have received $500.00 in refunds of loss of service or reimbursement when the Techs failed to come out and not call me to let me know. I actually had to install my own system. Back in Jan. I was the person who made the post about the Tech. coming out at noon and not leaving till midnight without finishing the install. I went back on the roof and pointed to the beam. The next morning it started working. The funny thing was Exede never told the Tech the Gateway was down for the day in my area. I think he called into Exede 5 or 6 times and they never mentioned the system was down. I eventually talked them into sending someone out to check the system over but everything checked out ok. Since then they have been back due to the poor speeds.
Early in the mornings I will get download speeds on the upper side of 4mbs and it gradually degrades to about 1 to 1.5 mbs. The upload is usually a steady 756k. I have been thru 3 modems and 3 trias. When speedtest are conducted they are done by a pc connected directly to the modem and the last few visits they have brought their own pc with them. I have spoken to a lot of people in Delaware and this seems to be a common problem here. Im not sure how true the statement was but I was told several times I am on an augmented beam and it has been oversold. At this point they will not send anymore people out to fix the problem, they feel its cheaper just to let me out of the contract.

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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection.

reply to mwkessler
Here is a speed test from tonight. I have run this on 3 different sites and they are all withing 256k apart tonight.

reply to mwkessler

reply to mwkessler
Your Results: 1955 Kb
Myvzw: 1652 Kb
Avg. Results: 2395 Kb
Sbcglobal: 2841 Kb
Verizon: 3260 Kb
Charter: 3363 Kb
Comcast: 4133 Kb

reply to mwkessler
>Rx SNR: 9.3 dB

There is a range of acceptable values, which this would be in, but if one is on Beam 329, I would wonder if you dish is fully peaked. I'm on fringe area of an augmented beam, and I run around Rx SNR: 11.3 dB. That said, your cable run may be dragging down this value. How long is your cable...and what is specific brand/model?

Being on Beam 329, your Gateway is in Lovelock, NV, but I have not heard of low test results, and doubt if it is fully loaded with consumers.

One can always contact: viasatlistens@viasat.com I would think corporate would like to investigate why one is having this issue.

Btw, the Hughes bird is a clone of ViaSat-1; so, if there is some type of radio interference in your area...guess what? Old story in the BUD world

Oh, the real question is did the tech give the right configuration number for the beam you are suppose to be in. There are four beams in your area, and if they bounce around on installs, they may have given you the wrong number. Also, if your fittings were not crimped right...another issue.

reply to mwkessler

reply to mwkessler

reply to DrStrangLov
Last Result:
Download Speed: 1579 kbps (197.4 KB/sec transfer rate)
Upload Speed: 138 kbps (17.3 KB/sec transfer rate)
The tracert took me 5 hops and 2100 ms to get there.

Don't misunderstand me, I know what I am doing, its just not working for me and Viasat has given up saying they cannot get me any faster speeds.
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection.

reply to DrStrangLov
The installs look good, all wires crimped all joints covered in silicone, the ground is nice and tidy.The satellite is dead set on the beam they told me to aim it to and I have a loud steady beep from the device. Beam 329 is the augmented beam I was told I was on, and was told it was fully loaded. We talked about another one but they said that would be too hard for them to do. I have done a radio frequency test in the area and the only ones I find are a wireless home phone on 1.9...Cell Phones on 2.53 and cards on 2.4. Also of today we connect directly to the modem and use the Cat 5 wiring installed in the house. We use the DHCP provided by the modem and the DNS server provided by Viasat.
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Wildblue Exede 12/5 15gb cap. The worst ISP on the face of earth. I also have a account with Millenicom, to back up my unreliable Wildblue connection.

reply to mwkessler
My Modem is Blue and has 4 blue lights, it seems the bottom 2 blink all of the time.

reply to DrStrangLov
My post have been removed, but I do see other with the very same complaints and they are also from the Sate of Delaware.

reply to mwkessler

reply to mwkessler

"I was under the impression all Exede modems (or at least Exede 12) were black and all Wildblue modems were blue?"

Yes, I had them both side-by-side and the "blue" is so dark it looks black unless looked at with a bright light...very easy to confuse the color.

The real key is the color of the lights...Exede has blue lights...and the other clue is Exede modems only have one coax connected and Wildblue modems have two coax cables connected..
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Exede12, ViaSat-1, beam 342, Albuquerque Gateway, Denver AcceleNet servers