| Smart meter install killed cable card OG&E installed my smart meter last month when they pulled the old meter and replaced it. My ceton cable card tuner has been acting goofy since missing a bunch of channels wont unpair or repair. showing not activated. How do I fix this. |
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Reviews:
 ·Cox HSI
| reply to jchambers28
Re: Smart meter install killed cable card Well, I doubt it's direct RF interference. Those things seem to operate in the 900 MHz band and that's nowhere near the forward data connection channel the tuning adapter is locked onto (and I'm pretty sure the cablecard is always listening to it as well). Of course its sort of apples and oranges since your system in Moto and the one in Phoenix is Cisco. 75.5 MHz is the FDC channel here.
The cablecard doesn't show that info, but a motorola cablecard might... I'd be looking at whether you're getting errors, what the signal strength is.
Honestly I bet the PC's just messed up because it would have been shut down hard when the meter outside was pulled and FDC has little if anything to do with it.
Know anyone into Ham Radio who might own a frequency counter? It's possible the smartmeter has a bad RF design and its radiating on a lower frequency. Although once you've collected the info, it'd almost be a competition to see which utility was least interested in troubleshooting!
Maybe engage Ceton directly? |
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 BryanInPHXPremium
join:2001-03-06
Phoenix, AZ
kudos:2
·Cox HSI
| reply to jchambers28
said by tim85254:Maybe engage Ceton directly?
I agree, I'd contact Eric Kotz, Quality Assurance Manager, Ceton Corporation, He is very helpful and proactive.
»www.linkedin.com/in/erickotz
I don't have an email but you can contact him directly in the follwing forums, or submit a Ceton support ticket and send to his attention.
»www.avsforum.com/u/62453/erickotz
»experts.windows.com/members/erko···ult.aspx
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| reply to tim85254
"it'd almost be a competition to see which utility was least interested in troubleshooting! "
nice! gonna steal that one |
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| reply to jchambers28
still screwed up told me to call cox. what do i do now? |
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| reply to jchambers28
Now it's telling me to scribe on every channel. |
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aguenPremium
join:2003-07-16
Grants Pass, OR | reply to jchambers28
Is this ceton card in the same PC that you're currently having the sound and USB issues with? |
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| reply to jchambers28
By unpair / repair, I assume you mean the actual pairing of the cablecard which has to be done by cox. Generally, it is easier to get a new cablecard and pair it rather than re-pair an old one as often someone forgets to move something properly out of some system. I'm not in a moto market (someone said you were) but have heard they have data id's that can change in addition to the host and card id's. I've even heard of stories of them changing during the activation call and have been a pain to repair/update the data id in some cable systems without the whole card properly being removed properly from all systems including billing in some cases. I personally don't seem to think its should be that hard but when you read other people's problems with cablecard installs one begins to wonder.
I was not able to tune most channels until I did a complete shutdown/restart after I verified hits coming into the card... however that is in a cisco market but in a moto market I think that type of action is what sometimes triggered the data id changing but am not sure why/when it changes as I have heard it has sometimes changed for no apparent reason. I believe it was in a charter market that someone only discovered the data id being wrong after he began the call by saying he was having cablecard problems and rather than giving them the numbers, he asked for the numbers currently on file to be read first and he discovered it was either one number wrong or two transposed.
If your problem is the actual ceton card no longer being recognized, some have had to remove it from their system, boot the computer, remove ceton software, shut down and then reinstall it. |
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| reply to aguen
fixed that with a new sound card. |
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| If your sound card died and its on the same bus as the ceton card, maybe whatever killed the sound card killed the ceton? |
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| it's a USB version. the audio was on board. I got the cable card issue. cox sent someone out to fix the issue. They did not have it paired correctly. |
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