US Cable Support > Mediacom > Ongoing Issue - Internet Disconnects

Ongoing Issue - Internet Disconnects

PM MediacomChad on the forums he'll, hell assist you with your issues.

reply to shppp
Thank you for bringing this to my attention. I will be working with the area supervisor to help get this issue resolved.

Just wondering if this problem solved yet.. ever since last week, my Internet been disconnecting and my phone service hasn't been reliable.

Tech support saying that's nothing they can do except to ask me to reboot my modem everytime. It came backk but didn't last.. always the same process. Every day for the last 7 days.

I am very frustrated. What exactly happened at the Columbia service area that caused Mediacom service to be so unreliable?

craftclub, I will be happy to investigate your issue as well to verify if you are being effected by the same thing. Can you send me an Instant Message with your account or phone number?

reply to shppp
I'm now noticing mine is dropping a lot more then it ever has. and it seems to just drop long enough to interrupt what im doing and then the modem resets and it comes back. dropped a few times each day in the last 2-3 days.

reply to shppp
I'm having the same problem too (in east Iowa City). I'm working with MediacomChad to get it resolved.

reply to shppp
happened here 2 times so far today too ;-(

Sent you a PM Boss. Mccvip, your signals are looking pretty good and when I ping the modem I am not getting any packet loss. Do you get the same problem with your router bypassed?

thanks Chad still dropping today too ;-(

reply to shppp
MediacomChad , yes it still happens if I bypass the router. Also, I send you a PM.

Thank you. I will check into everything

I just posted a similar note in the dcc-ack thread. We are seeing this same behavior in Grand Rapids, MN. at both a business I oversee and my residence.

I can pinpoint the start of the behavior of 7-2-2012 when a massive wind storm blew through the area, and wiped out trees throughout the town. Ever since, my modem does a reset every 15-20 minutes. It does not stay down for long, but like another mentioned, just enough to interrupt a web session.

Very strange that this is occurring in such a wide range of locations.

mr_boodog If you like you can send me an IM with your account info and I will look into this further.

reply to mr_boodog
yeah its very odd. it just drops just enough to cause me to notice, when i go into look at the modem, its usually just finishing the reset. it must not be enough for the modem to show an actual drop, cause Chads saying it has been up for 17 days. but its dropping numerous times per day. just enough to drop me offline

Yeah, I'm still having this issue intermittently as well. I thought it had been improving, but now over the past week I've seen it start to happen more frequently again.
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reply to Boss302_1970
its getting worse, last night it dropped 4 times in 30 minutes UGH!

reply to shppp
Chad check out my signals; all looked good from his end. However, he did note many modem resets. Yesterday, my system was up pretty much all evening. However, today, started seeing the same resets. While I was remoted into my home system, I had Mediacom support on the line, and the modem reset. She asked if I had turned it off. Of course, I hadn't, I wasn't even there.

She had me bring my modem into the local office, and they gave me a new one. No resets since around 2pm. I'll be keeping an eye on its performance.

Jeff

I'm wondering the same thing,if maybe i need a modem swap. i can be watching and see the online light start to flash as things reset, then it comes back the entire process takes about 1 minute but it sure is frustrating. and it has gotten worse as the days pass.

Doesn't it seem strange though, that all of us would start having issues around the same time? I suppose it could be the modem, but it makes me wonder if there's something else at the root cause.
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You're watching Sports Night on CSC so stick around...