This is not normal WOW operations and I am willing to cut them some slack here.
+10.
a) it's only TV
b) if you don't have it in you to be more forgiving to a company for which this behavior is absolutely the rare exception, a company that has proven its dedication to its customers time and again (ESPECIALLY compared to the T-W/Comcast/Cox big boys), then maybe WOW doesn't want or need you as a customer.
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