Equipment Support > Hardware By Brand > ZyXEL > ZyWALL 2WG freezes randomly

ZyWALL 2WG freezes randomly

Jun 27 01:00:00 zywall msg="WPA-PSK user login." note="WPA-PSK:7c11bebe366c:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:00:01 zywall msg="DHCP server assigns IP:192.168.1.38 to Peacock(7C:11:BE:BE:36:6C)." devID="0019CB16FBDE" cat="System Maintenance" 
Jun 27 01:13:58 zywall msg="WPA-PSK user login." note="WPA-PSK:0014d18a3543:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:14:12 zywall src="92.152.74.227: 38887" dst="192.168.1.101:80" msg="Firewall default policy: UDP (W1 to L)" note="ACCESS DROPPED" devID="0019CB16FBDE" cat="Access Control" 
Jun 27 01:14:48 zywall msg="WPA-PSK user login." note="WPA-PSK:0014d1f011cd:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:15:34 zywall msg="WPA-PSK user login." note="WPA-PSK:000e2e9d94ff:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:18:09 zywall msg="WPA-PSK user login." note="WPA-PSK:002241a3e7a4:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:21:55 zywall msg="WPA-PSK user login." note="WPA-PSK:0019cb415944:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:22:24 zywall msg="User logout because of user disassociation." note="WPA-PSK:00265e1c426a:logout" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:22:24 zywall msg="WLAN STA Association MACAddr 00:26:5E:1C:42:6A" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 01:22:24 zywall msg="WLAN STA Association Again MACAddr 00:26:5E:1C:42:6A" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 01:22:24 zywall msg="WPA-PSK user login." note="WPA-PSK:00265e1c426a:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:22:24 zywall msg="DHCP server assigns IP:192.168.1.40 to cheddar(00:26:5E:1C:42:6A)." devID="0019CB16FBDE" cat="System Maintenance" 
Jun 27 01:23:18 zywall msg="WPA-PSK user login." note="WPA-PSK:0019cb415bee:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:30:00 zywall msg="WPA-PSK user login." note="WPA-PSK:7c11bebe366c:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:43:57 zywall msg="WPA-PSK user login." note="WPA-PSK:0014d18a3543:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:44:47 zywall msg="WPA-PSK user login." note="WPA-PSK:0014d1f011cd:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:45:33 zywall msg="WPA-PSK user login." note="WPA-PSK:000e2e9d94ff:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:48:07 zywall msg="WPA-PSK user login." note="WPA-PSK:002241a3e7a4:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:48:28 zywall msg="User logout because of idle timeout." note="WPA-PSK:68a3c4183eff:logout" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:51:54 zywall msg="WPA-PSK user login." note="WPA-PSK:0019cb415944:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 01:52:27 zywall msg="User logout because of user disassociation." note="WPA-PSK:00265e1c426a:logout" devID="0019CB16FBDE" cat="802.1X" 
 
=== unplugged power ===
 
Jun 27 07:58:06 zywall msg="WLAN STA Association MACAddr 00:19:CB:41:5B:EE" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:06 zywall msg="WLAN STA Association Again MACAddr 00:19:CB:41:5B:EE" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:06 zywall msg="WLAN STA Association MACAddr 00:19:CB:41:59:44" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:06 zywall msg="WLAN STA Association Again MACAddr 00:19:CB:41:59:44" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:06 zywall msg="WLAN STA Association MACAddr 00:14:D1:8A:35:43" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:07 zywall msg="WPA-PSK user login." note="WPA-PSK:0019cb415944:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 07:58:07 zywall msg="WPA-PSK user login." note="WPA-PSK:0019cb415bee:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 07:58:07 zywall msg="WPA-PSK user login." note="WPA-PSK:0014d18a3543:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 07:58:08 zywall msg="WLAN STA Association MACAddr 00:14:D1:F0:11:CD" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:09 zywall msg="WPA-PSK user login." note="WPA-PSK:0014d1f011cd:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 07:58:10 zywall msg="WAN2 connection is down." note="WAN2" devID="0019CB16FBDE" cat="System Errors" 
Jun 27 07:58:10 zywall msg="WAN1 connection is up." note="WAN1" devID="0019CB16FBDE" cat="System Errors" 
Jun 27 07:58:10 zywall msg="WAN2 connection is down." note="WAN2" devID="0019CB16FBDE" cat="System Errors" 
Jun 27 07:58:17 zywall src="64.95.243.61: 123" dst="23.25.80.137:1098" msg="Time set from NTP server: us.pool.ntp.org, offset: +3 sec" devID="0019CB16FBDE" cat="System Maintenance" 
Jun 27 07:58:19 zywall msg="SMTP successfully" devID="0019CB16FBDE" cat="System Maintenance" 
Jun 27 07:58:24 zywall msg="DHCP server assigns IP:192.168.1.33 to 00:23:4D:02:8E:29." devID="0019CB16FBDE" cat="System Maintenance" 
Jun 27 07:58:40 zywall msg="WLAN STA Association MACAddr 00:26:5E:1C:42:6A" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:41 zywall msg="WPA-PSK user login." note="WPA-PSK:00265e1c426a:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 07:58:41 zywall msg="DHCP server assigns IP:192.168.1.40 to cheddar(00:26:5E:1C:42:6A)." devID="0019CB16FBDE" cat="System Maintenance" 
Jun 27 07:58:54 zywall msg="WLAN STA Association MACAddr 00:0E:2E:9D:94:FF" devID="0019CB16FBDE" cat="Wireless" 
Jun 27 07:58:55 zywall msg="WPA-PSK user login." note="WPA-PSK:000e2e9d94ff:success" devID="0019CB16FBDE" cat="802.1X" 
Jun 27 07:58:58 zywall src="176.212.100.102: 21011" dst="192.168.1.101:80" msg="Firewall default policy: UDP (W1 to L)" note="ACCESS DROPPED" devID="0019CB16FBDE" cat="Access Control" 
 

Have you tried wired connection when this occurs?

Anything on the serial console?

Since you have linux box available connect the serial console to linux box and open minicom (and keep it open) and let it log everything to file. (Make sure you have proper console speed and communication bits set up, default is 115200 8N1.)

Ok I got terminal connected. Is there a way to test it? I want to be sure any diagnostic info will be written to console. This is what I get:

Bootbase Version: V1.08 | 11/01/2006 12:17:09
RAM:Size = 32 Mbytes
FLASH: Intel 64M
 
ZyNOS Version: V4.04(AQI.8) | 04/09/2010 08:59:04
 
Press any key to enter debug mode within 3 seconds.
............................................................
 
Copyright (c) 1994 - 2009 ZyXEL Communications Corp.
initialize ch =0, ethernet address: 00:19:CB:16:FB:DE
initialize ch =1, ethernet address: 00:19:CB:16:FB:DF
initialize ch =2, ethernet address: 00:19:CB:16:FB:E0
initialize ch =3, ethernet address: 00:19:CB:16:FB:DE
initialize ch =4, ethernet address: 00:19:CB:16:FB:E1
initialize ch =5, ethernet address: 06:19:CB:16:FB:DE
initialize ch =6, ethernet address: 0A:19:CB:16:FB:DE
initialize ch =7, ethernet address: 0E:19:CB:16:FB:DE
initialize ch =8, ethernet address: 12:19:CB:16:FB:DE
initialize ch =9, ethernet address: 16:19:CB:16:FB:DE
initialize ch =10, ethernet address: 1A:19:CB:16:FB:DE
initialize ch =11, ethernet address: 1E:19:CB:16:FB:DE
AUX port init .Not found 3G Card before ndisInit.
. done
Modem 1 init . inactive
Modem 2 init .not found 3G card
 
Press ENTER to continue...
 

Are you sure you have that cable plugged into Console port and not into Aux port? It sure looks like it's in Aux (backup modem port).
You should be seeing normal router login prompt.

Also double check your cable, according to manual:

quote:

---

Console: RJ-45 port for RS-232 null modem connection
Dial Backup: RJ-45 port for RS-232 connection

---

Ok the output above was from Win2k HyperTerminal. I was able to connect from my linux box using cu and I do get normal login prompt. What can I do to make sure that any trace or debug info is captured? I couldn't see any cl commands...

Nothing. Just keep the window open for period of time and preferably redirect it to a file.
ZyWall often spits debug/error messages and crash dumps to console during normal operation.

...just watch it, it's a long shot, but something useful may pop up there.

So should I just leave it sitting at login screen or login and set stdio timeout to 0 and leave it like that?

Don't need to login, just let it connected.