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pchelp

join:2010-03-21
Manson, WA

1 edit

Cisco Connect Cloud and EA4500 Router

As of about 10AM today, one of my clients' EA4500 routers, which I had installed for them, was reprogrammed by Cisco, whereby login to the router's web interface was rendered impossible without creating a Cisco Cloud account and sharing with Cisco such information as the router's password.

This was utterly unexpected, unwelcome, and disruptive. At no time did I or anyone opt into such a takeover of that router. It is on a sensitive network, and under no circumstances would we ever even consider enabling any tampering of any kind whatsoever with the network or the router.

This is a betrayal of considerable proportions; the most outrageous intrusion of its kind that I have ever experienced.

We're now suddenly unable to configure the network as intended, because we absolutely refuse to participate in Cisco's "cloud" in any way whatsoever. A replacement router is being set up as I write, but its performance is inferior to the EA4500 and it cannot be anything but temporary.

What the heck is going on here?

hardly
Premium
join:2004-02-10
USA

Looks like the answer may be in this post:

»Re: Cisco Connect Cloud


DLinkDaddy

join:2012-06-30
Dover, DE

reply to pchelp
I have to agree that the decision to just push out an entire new platform via auto-update was a HUGE marketing/management mis-step for Cisco (auto-update can be opted out of as part of the original setup, btw). Their support team is already moving to rectify this by making rollback FW available.

But, is anger at their deployment foolishness is the only reason you refuse to participate in the Cisco Connect Cloud? I ask because I decided to go against against the grain and give it a try. I was surprised to find the engineering innovation here was actually quite awesome for my scenario. (In addition to my home network, I'm the ad-hoc tech support for family, my wife's small business and our favorite charity.)

With a Cisco Connect Cloud account I can manage these remotely without hours of scrambling and driving. No one has even offered this kind of power to the little guys managing consumer routers before (I know there are multi-K enterpri$e $olutions that do this, but they are not in my budget). Because you mention working with clients, I thought maybe you could find a similar benefit.


sk1939
Premium
join:2010-10-23
Washington, DC
kudos:9

Most secure networks do not allow management from the outside since it is a security risk.



TomS_
Git-r-done
Premium,MVM
join:2002-07-19
London, UK
kudos:4

reply to pchelp

said by pchelp:

What the heck is going on here?

Im fairly sure that, by Ciscos interpretation, you surely did "opt in" by leaving auto-update enabled. "Opt out" by disabling it on all other similar routers you look after.

For any that have been updated with the new firmware, apparently you can get Cisco to roll it back for you.

aryoba
Premium,MVM
join:2002-08-22
kudos:3

said by TomS_:

said by pchelp:

What the heck is going on here?

Im fairly sure that, by Ciscos interpretation, you surely did "opt in" by leaving auto-update enabled. "Opt out" by disabling it on all other similar routers you look after.

For any that have been updated with the new firmware, apparently you can get Cisco to roll it back for you.

This is why I never bothered following the "ex-Linksys" product line since those are not the real Cisco product line

Aidens Daddy

join:2006-01-30
Tampa, FL

said by aryoba:

This is why I never bothered following the "ex-Linksys" product line since those are not the real Cisco product line

I never understood why Cisco (in my opinion) devalued their brand when they created the "Linksys by Cisco" brand. People spend 50-100 bucks for a "Cisco" and compare it to enterprise grade hardware. I don't fault Cisco for buying Linksys they clearly wanted a piece of the consumer market, but Cisco should have kept Linksys as a clear cut consumer brand.


Da Geek Kid

join:2003-10-11
::1
kudos:1

Same concept as Ford owning Land Rover, and Jag... Taurus parts show up in Jag and Rovers...


nosx

join:2004-12-27
00000
kudos:5

Its a brand recognition issue. Cisco wanted to buy linksys for the SOHO market, but outside the US linksys has zero brand recognition so Cisco had to stamp their logo on it to get it to sell internationally.

Believe it or not, the growth markets for most businesses are not OUTSIDE the US. That has drastically changed the ways they go about designing and selling their products.


Aidens Daddy

join:2006-01-30
Tampa, FL

reply to Da Geek Kid

said by Da Geek Kid:

Same concept as Ford owning Land Rover, and Jag... Taurus parts show up in Jag and Rovers...

So Linksys parts are going to show up in Cisco enterprise gear? Man, I hope not! If it was the other way around, it would not complain. I can't load IOS on their consumer gear.

This isn't a case of the same parts with a different label. This would be sticking a Jag or Land Rover logo on a Tata branded car and marketing through the brand as a jag or Land Rover. The Cisco logo misleads the consumer into believing that they are getting Cisco enterprise quality. Will it have an impact on Cisco's enterprise sales? Doubtful. In the end brand separation is important. Would you buy a car with the model Pinto? Regardless of later studies, Pinto is still a damaged brand.

cramer

join:2007-04-10
Raleigh, NC
kudos:7

That depends on where you draw the "enterprise" line. I have been horrified to see the cheapness going into some of Cisco's modern "enterprise" gear -- where they used to design their own chips, today, I'm seeing an unacceptable amount of Broadcom finding it's way into Cisco designs.

[for the record: I deal with broadcom SoC's. (far more than I'd like) I know first hand how much of a complicated pile their stuff is. Documentation is copious and detailed, it's also 5% wrong and 20% incomplete.]


sk1939
Premium
join:2010-10-23
Washington, DC
kudos:9
Reviews:
·T-Mobile US

said by cramer:

That depends on where you draw the "enterprise" line. I have been horrified to see the cheapness going into some of Cisco's modern "enterprise" gear -- where they used to design their own chips, today, I'm seeing an unacceptable amount of Broadcom finding it's way into Cisco designs.

[for the record: I deal with broadcom SoC's. (far more than I'd like) I know first hand how much of a complicated pile their stuff is. Documentation is copious and detailed, it's also 5% wrong and 20% incomplete.]

Even in the 2950/3550 it was Intel chips. The 2960 has Broadcom chips instead I know.


Da Geek Kid

join:2003-10-11
::1
kudos:1

2960s are junk, I personally prefer 2975 switches. Maybe it's because I got 8 good 2975 and 100 2960s with various software issues... Aaargh! "you pay what you get" is the modo.


sk1939
Premium
join:2010-10-23
Washington, DC
kudos:9

I had forgotten they even had 2975's...hardly ever see them.



Da Geek Kid

join:2003-10-11
::1
kudos:1

they are like 3750s with the stackwise cables... really awesome. They do not however have the POE+ capability. If you do not care than 2975 is the Schiznitz...


sk1939
Premium
join:2010-10-23
Washington, DC
kudos:9

Doesn't it conflict with the 2960S in terms of product placement though?



Da Geek Kid

join:2003-10-11
::1
kudos:1

not at all in any way... 2960S are POE+ and do not use the Stackwise cables. The use the cheap imitation version called FlexStack. You can stack 9 2975s but you can only stack 4 2960-S.

Edit: Well, HOT OFF The Press... You can kiss the 2975s goodbye

Cisco announces the end-of-sale and end-of life dates for the Cisco Catalyst 2975 Series Switches. The last day to order the affected product(s) is October 14, 2011. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.


sk1939
Premium
join:2010-10-23
Washington, DC
kudos:9

I knew it...they're either preparing the 2980, or trimming the fat off of their product lines, since it conflicts with the 36XXE and 37XX-X switches in a way (ignoring layer 3 for a moment).


HELLFIRE

join:2009-11-25
kudos:7

Taking an outsider's perspective, why do you need four lines of switches for "access" duties? -- 296x, 356x, 375x and 45xx.

For small(er) deployments, what's top of the wishlist? GigE, POE(+), VLANs, QOS. Toss in stacking capabilities
if a modular / chassis is too cost prohibitive.

For heavier duty stuff where buying a 6500 may be really cost prohibitive, modular 45xx all the way -- once they fix all the
whacko bugs in 15.x and IOS-XE.

As the line goes "Whoever said the human race was logical?" Just my 00000010bits.

Regards


sk1939
Premium
join:2010-10-23
Washington, DC
kudos:9

Indeed, and that's not even counting the sub-categories like 3560G vs 3560E and 3750G and 3750-X.


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