Charter has been known for predatory business practices like locking customers into lengthy contracts with steep ETFs and rock bottom customer service.
That's bullshit. Contracts are OPTIONAL and yes there is ETF if you back out of a contract like there is in ANY business. Back out of cell phone contract or DirecTv contract. See what happens. The ETF is stated VERY clearly BEFORE you sign a contract.
Comcast bashing Charter about customer service is a joke. I don't read stories about Charter employees blowing up houses or committing murder.
When I had Charter at my previous home, I was under contract. Decided to cancel and switch to a local ISP. They waived the ETF on the cancellation, and thanked me for being a customer.
