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Links: ·Web page ·Network Status ·RR FORUM FAQ ·Cable Users FAQ ·Tweaks ·Broadband Modem
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Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:6

Latency / Packet Loss while Uploading

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High Latency to Gateway during full-speed download
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High latency over the past few days
Lately I've been noticing horrible latency (500+ ms) and packet loss while doing any kind of uploading, including just sending ACKs for downloads. I'm on the 10/1 package with a DPC2100R2 in Los Angeles.

If I max out my download (1.2MB/sec), there's about 20-30KB/sec upload used for ACKs. That alone is enough to bring the latency to my gateway up to 100-200ms. If I download something while using a VPN, it has to encapsulate the ACKs so it ends up sending about 50KB/sec in upload traffic. That brings the connection to it's knees - 500+ms pings and some packet loss. Webpages take forever to start loading, can't use SSH, VNC etc.

I can't recall this happening a few weeks ago. Is there anything I can do about it? Anybody else experience the same thing?

My router is very over-powered pfSense box. I also tried to bypass it just in case. Signal levels are +3.1dBmV down, 43.9dBmV up, and 36dB SNR.
--
University of Southern California - Fight On!


Jabbu
Premium
join:2002-03-06

Go swap that modem.



CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6
Reviews:
·RoadRunner Cable

reply to Thinkdiff
I agree with Jabbu See Profile. Also your US signal is pretty low and your DS is and SNR are fine. Do you have any splitters between your modem and the tap? If so how many. Splitters have been known to go bad too btw.
--
»www.akaskriller.com - Where your phone dreams come true!


harald

join:2010-10-22
Columbus, OH
kudos:1

reply to Thinkdiff
That's the way the protocols work. If you max out your download, all other traffic has to get in line behind the download. The same is true if you max out your upload.



mackey

join:2007-08-20
kudos:3

said by harald:

That's the way the protocols work. If you max out your download, all other traffic has to get in line behind the download. The same is true if you max out your upload.

Lol wut? Cable modems use different upstream and downstream channels and are full duplex. You can upload and download at the same time, one does not affect the other.

/M


Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:6

reply to CptGemini

said by CptGemini:

I agree with Jabbu See Profile. Also your US signal is pretty low and your DS is and SNR are fine. Do you have any splitters between your modem and the tap? If so how many. Splitters have been known to go bad too btw.

I have a single 2-way splitter. I'll try to swap it out with another one and see if anything changes.

What's involved with swapping the modem? Do I just go to a TWC store and they'll do it on the spot? What modem have they been giving out lately?

I was thinking about switching back to AT&T this month as my $29.99/month promo is up soon and I'm really reluctant to pay $53/mo for 10/1 service, so I guess I'll have to figure that out before I try the modem swap.
--
University of Southern California - Fight On!


CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6

It depends on your area, they hand out different mode modems in all markets.
--
»www.akaskriller.com - Where your phone dreams come true!



mackey

join:2007-08-20
kudos:3

reply to Thinkdiff
I don't think anything's wrong. Of course if you max out your download things will start to slow down; ping measures round trip time (not 1-way) and the ping response must wait in the buffer at the gateway for all the packets queued up in front of it to be sent first. If the buffer is full then it'll get dropped.

/M



Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:6

I just used the download as an example. If I upload at half my provisioned rate (~500kb/sec), the latency also goes to hell. That doesn't seem normal to me.

The reason I posted is that it's never been this bad in the past. I've had cable service from various companies in different locations for over 10 years, and I can't recall ever seeing something like this.
--
University of Southern California - Fight On!



mackey

join:2007-08-20
kudos:3

Mine goes up too, but I'm not sure I'd say it went to hell. It looks to me like they're just doing some "traffic management."

I just did some testing, and at 50% of my connection speed (20/2 connection so 1 meg up) it ramps up from 24ms and hits about 100ms before settling back down to ~25ms...

/M



Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2

TWC does not do traffic management.

I can MAX out 30mbps using torrent on 30/5


dustman81

join:2002-05-28
Tallmadge, OH
Reviews:
·AT&T U-Verse

reply to Thinkdiff

said by Thinkdiff:

said by CptGemini:

I agree with Jabbu See Profile. Also your US signal is pretty low and your DS is and SNR are fine. Do you have any splitters between your modem and the tap? If so how many. Splitters have been known to go bad too btw.

I have a single 2-way splitter. I'll try to swap it out with another one and see if anything changes.

What's involved with swapping the modem? Do I just go to a TWC store and they'll do it on the spot? What modem have they been giving out lately?

I was thinking about switching back to AT&T this month as my $29.99/month promo is up soon and I'm really reluctant to pay $53/mo for 10/1 service, so I guess I'll have to figure that out before I try the modem swap.

Switch to Earthlink over TWC. I think they've got a $29.99 promo for 6 month for 10/1.

harald

join:2010-10-22
Columbus, OH
kudos:1

reply to mackey
No, not full duplex. If the protocol is TCP/IP, acknowledgements have to be sent to the transmitting server. Using downloading as an example, if you have one stream that is is receiving from a server with more capacity than the bandwidth allocated to the modem downstream, the downstream packets will back up at the CMTS, even though the protocol adjusts/waits for the acknowledgement from your computer. Works the same in the other direction. If you have one stream running and attempt to run another, such as a traceroute/ping, you will not get an accurate measurement.

Downloading is a dynamic process, with the transmitting rates continually adjusted to match the performance of the circuit. You can't measure anything accurately with more than one stream running.



Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:6

reply to dustman81
Thanks for the suggestion. That's actually a good idea. Unfortunately, it seems Earthlink is not available where I am. Could be because our cable service is included at a bulk-rate with our normal rent payment. Unfortunately the internet service is not included, so it's subject to normal stand-alone pricing.

As for the latency, I was messing around with some traffic limiters on the router last night. I was able to download full speed and still maintain sub-30ms ping times, but I'm not yet convinced that was the fix. I'll check again tonight.
--
University of Southern California - Fight On!


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