[Signals] Massive ping increase, any signal issues

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devicenull
Premium
join:2002-12-01
Old Bridge, NJ

Since Friday morning I've seen a giant increase in my ping to the gateway, as well as some decent packet loss levels. Based on what I can tell, my signal seems fine, is that correct? I've got a tech coming out on Monday, but if it looks like a signal issue I can try removing the 10db pad from my modem.

to forum · permalink · 2012-06-09 19:48:40 ·

defiant
MVM
join:2000-09-04
Monroe, MI
kudos:2

Nothing to be concerned about. It's possible there could be an upstream SNR issue, but only way to find that out is to call support or have the Direct Forum reps check.
--
Employee of Charter Communications. The views and opinions expressed in the post above may not reflect those of my employer.

to forum · permalink · 2012-06-09 20:33:26 ·

EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9

reply to devicenull
The upstream power is borderline high and may be intermittently fluctuating even higher out of spec..

to forum · permalink · 2012-06-10 01:04:32 ·

US Cable Support > Comcast HSI > [Signals] Massive ping increase, any signal issues

[Signals] Massive ping increase, any signal issues