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Milov

@suddenlink.net

usage not updated in 3 days, how do I know if I've gone over

I'm at 210GB for this billing period, with 2 days to day.

However, the usage data on Suddenlink's website has not
updated in the last 3 days. How do I know if I've gone over
my 250gb cap?

Thanks!

anklosaur

join:2003-02-16
Tyler, TX

Sadly, you don't actually. I think you can call in and request a check that might or might not be more accurate. I find this statement on their page interesting:

The data reported on this page may trail the customer's actual bandwidth usage by as many as several days. If such a delay in reported usage starts before the end of an allowance period and runs through the end of that period, usage during that time will not be counted. For instance, if a delay in reported usage started on Day 28 of a given 30-day period and was not resolved until after Day 30 of the same period, then none of the usage from Day 28 through Day 30 would be counted.

I wonder how this inaccuracy is determined and by whom?


moldypickle

join:2009-01-04
Haughton, LA

Most ISP with overages and meters have turned themselves into unregulated utilities now... you'll never be able to truly know how much data you've used or if their meter is even 10% close to accurate. Just have to keep on paying the bill.



Milov

@suddenlink.net

this is silly....

at least with the local power company, I can choose to buy only
$10 or $10,000 of electricity. All I have to do it to look at the
meter outside my home.



moldypickle

join:2009-01-04
Haughton, LA

That's the thing, you'll never get less bill or even something that is priced simple. Say we pay for the entire bill what we pay for overages, $10 per 50 gigs..... my bill would average like $20, lol


areacode304

join:2006-08-26
WV

reply to anklosaur

said by anklosaur:

I wonder how this inaccuracy is determined and by whom?

It's hard to say, but I'll bet coin flipping and a janitor are involved.

jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink

reply to Milov
My bet is that State Attorney Generals get involved in the end against all these companies, big law suits happen, and they get regulated out the wazoo as a regulated utility. Frankly, the provider companies are doing this to themselves, but we'll hear their big sob stories when it happens.

Just about anything you buy in numbered quanitities is heavily regulated, gasoline, NG, coal, electricity, water, telephone, etc. Even beer in some locations.

The providers have been warned over and over by industry watchdogs, so it should be no surprise when it happens. Suddenlink isn't the only one, almost all of them are going this way.



moldypickle

join:2009-01-04
Haughton, LA

Untill TW, Comcast, and the other big guns fire up the 'democratic compensation' machine up on the hill. Paired with the fact that the average politician doesn't have any actual idea about caps and bandwidth meters.


jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink

reply to Milov
Our state PSC has been trying to snare SL for a while, they just haven't figured a way to do it yet, but the caps present a whole different avenue for them to come at it.

I'm not saying PSC regulation is the best for anyone, but SL seems determined to be seen as a public utility.


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