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reply to Crookshanks
Re: New to Frontier, what do I need to know?
said by Crookshanks:Pretty much this. I'm a Frontier shareholder--via an investment portfolio, not direct, paper shares--and subscriber in Washington state and it's appalling how badly Frontier has been treated by Karl, specifically. Yes, Frontier made some severe missteps early on in the Verizon to Frontier transition, and, for over a solid year, they acted like they didn't know their new business from a hole in the ground. I agreed with Karl's articles, especially when they tried the stunts with the $500 TV install fee, rate hikes, and backing out of franchises in Oregon, all while saying "we're committed to FiOS." But, here's the problem:
Might it have something to do with the hostility directed at Frontier on a regular basis by the editorial staff here? I have no idea why Karl holds Frontier in such contempt but I wouldn't want my employees posting here if I was a manager/executive at Frontier.
There's no way for a company to win here; the editorial staff bemoans the likes of Verizon and AT&T because they are too big and act as a mono/duopoly. Simultaneously they bash smaller outfits like Frontier because they don't have enough capital to expand their networks as fast as the big boys.
Those are all gone.
There is no FiOS install fee any longer, Frontier actively markets all of their services--including FiOS TV--on the FiOS-specific website, television ads ("This $month on Frontier Communications" adverts now feature a tag line that advertises frontierforhome.com), billboards in Kirkland and Everett, and direct mail. Package prices are competitive with Comcast's not-the-promotional-for-6-months-on-a-24-month-contract rates. In the non-FiOS territories, even users here have reported that "hey, Frontier is offering high speed Internet where they didn't before," or increased speeds. Yes, Frontier is pulling some stunts, like people losing higher speeds if they change from Verizon to Frontier-specific packages, and Karl/DSLReports properly reports on those, but they're not willing to acknowledge that Frontier has fixed a lot of problems and is now doing most of what DSLReports has carped about Frontier not doing.
Would I like HBOGO, the extra MLB Extra Innings channels, and real online account maintenance? Yes. Is that a competitive issue versus "Frontier continues to suck in every respect?" Yes.
If I were in Frontier's management, there's no way I'd put my front-line employees in that mess. PR folks, sure; regular CSRs, not a chance.
Sorry, but I have to disagree. While their CSRs are professional and helpful, Frontier has slowly been flushing FIOS customers here in WA state down the toilet. This week, they shut-down Call Assistant so I no longer get e-mails with the caller ID info when we receive calls. The "updated" website changed recently with the billing changes at least no longer has Verizon's name all over it, but it is just as useless as it was after the takeover. I was hoping we'd at least be able to view and change our service options for TV/phone/Internet services. They also screwed up our auto-pay and charged us for two months after the billing changes. Not a major issue, but just goes to their incompetence.
And all this after shutting down all online/mobile DVR options when they bought us from Verizon. No Android STB remote, no Android DVR app, no web DVR access, no online Guide, etc, etc, etc. And all this after both Verizon and Frontier PROMISED us prior to the takeover that our service would not change.
lol, you guys have appeared to have slightly jacked my thread.
The tech came today and our internet is now working. We appear to have been given an PPPoE modem. I forgot to grab the one from my own apartment, so they'll have to use this one for at least a little longer.
On the bright side, our connection is provisioned at 7.1mb, which, while less than 12mb, is more than what I was expecting and will be plenty for my parents.
I will report back with any billing or modem leasing update.