VOIP etc > Voice Over IP - VOIP > VOIP Tech Chat > VOIP.ms vs Anveo

reply to JJ_GTA

Re: VOIP.ms vs Anveo

reply to Mango

reply to Trev

reply to crazyk4952
I have PAYG DIDs, not flat-rate. I have 25 channels per DID and 10 channels for outgoing calls. I never requested this number, though I heard that new DIDs have 5 channels, not 25. It seemed like the issue was to do with the outgoing portion of the call, as the incoming calls all made it to the CDR.

The forward was via the PSTN. There was latency but it was only perceptible when I tested with two phones in the same location. When the callers were in different locations, it wasn't detectable. Thankfully, I did not receive any complaints about audio quality. I monitored part of the call and it sounded solid.

Looks like the flat rate residential DIDs come with 2 channels. The PAYG DIDs still have 25 channels (even for new orders).

reply to Trev

reply to Mango
Mango, I would really appreciate some elaboration on this point, as I'm also impressed with Anveo (and also in Canada).

The following appears on the Features page for phone numbers:

NEW USA and CANADA Anveo phone numbers come with FREE CNAM (CallerID with Name) support

Is this only partial support, compromised somehow? I would like to use Anveo for my main provider (incoming and outgoing) because of the tremendous features, but am would like full support for CallerID Name if possible.

Edit: posted in response to Mango's comment about not using Anveo because of lack of Canadian CallerID name support.

Thanks -- Pauline

Check back in a few weeks; I got a PM from Anveo stating they are trying to improve this

reply to aibojk
Just got notification that our "business" VoIP.ms account is low on funds, just closed out my personal VoIP.ms account and transferred it to our "business" account to satisfy that low balance. We will test out Anveo at the same site to give VoIP a consideration for future projects, currently its a no go. In the past we have had 2-4 lines of POTS.

reply to aibojk
I am using VoIP.ms as my only home phone with G.711u "value route".
SPA2102 with "FXS Port Input Gain": -5 (to eliminate echo).

Never had a single issue within a year. I have a very stable internet cable connection with ElectronicBox.net.

reply to aibojk
If you close an Anveo account, do they refund the unused balance like voip.ms does?

reply to aibojk
The main reason I haven't seriously looked at Anveo is due to the fact that you can only ring 3 destinations at once. Seems like an artificially low number. I need 4 for my wife's setup - three SIP phones and 1 cell phone. Voip.ms handles this easily.

Are there workarounds for this with Anveo?

reply to verix
I did that a week ago, they refunded the balance but I think they removed some money as fees?

Before I opened the ticket to close the account the balance was in the low 8.xx$, the Paypal refund was 7.8x$... So it's only pennies, I didn't argue about it.

The account was only open about two weeks, if that changes anything.

What, a refund processing fee?

I'll be sure to have screenshots of the balance and a full purchase history if I decide to close it.

Thanks.

VoIP.ms has a $20 cancellation/refund fee if the amount is not the first deposit made by the customer (paragraph 22 of the ToS).

reply to verix
Anveo has 10% refund processing fee »www.anveo.com/legal.asp#closure

reply to drak0

reply to anveo

We use hosted ASterisk and have used voip.ms for over 2 years now with very little issues. The only major outage was months ago when Toronto DIDs didn't work around 4pm one day for a couple hours but that's been it. Call quality is typically perfect I find, although what I do find with them is it seems like every several months the quality sometimes goes iffy. I then change to another voip.ms server and it's fine so I stay there for a few more months and change to another if necessary but it's not all that often that it happens.

I tried Anveo once but couldn't make it work. My calls always had 1 way audio no matter what I did on the router, or even if I used other Internet connections. I even plugged the phone into the cable modem directly and same thing. I've connected IP phones directly to voip.ms, gone through asterisk hosted, gone through local asterisk, done the same with callcentric never had any issues like that. Spent an hour on a chat with Anveo tech support and could never make it work, even tried another brand of IP phone and it would never do 2 way audio so never tried them again. I'd look at callcentric too as an option as they are really good as well just more expensive than voip.ms.