US Telco Support > Verizon > Verizon Online DSL > [connectivity] DSL Light on but Internet Light Out

[connectivity] DSL Light on but Internet Light Out

Re: [connectivity] DSL Activation

reply to lakadre
Have you put your PPPoe user name and PW into the modem/router? This is the same as you use to access your online account. For example if your account user name is HOTROD and your PW is XYXYXY you need to input these into the modem/router under PPPoe user / password. NOTE this is DIFFERENT from the modem log in which is usally ADMIN and password to open the modem interface. This is a one time thing that will stay as long as you don't change your account user name or password.

reply to Ledgem
I had my laptop running win 7 hooked directly up with a cat-5, but even manually typing in activatemyhsi.verizon.net won't load the page or get the Internet light to come on.. We did a few factory resets on the modem with no change, I even went outside and plug directly into the test jack but no Internet light even though the "DSL" light is on solid. Tech support was suppoosted to do some line tests yesterday and get back with me so if I don't hear anything I will call them again soon..

Anybody have any ideas before I call again ? I've always dealt with cable modems in the past so i'm new to DSL, It seems like with the DSL light on that it's seeing the CO, but not provissioned on there end?

Below are the readings from the status page..

Connection Status
Connection    Status
Broadband:    CONNECTED
Internet Service Provider:    CONNECTING
PPP Status
PPP Parameter    Status
User Name:    
PPP Type:    PPPoE
LCP State:    DOWN
IPCP State:    DOWN
Authentication Failures:    0
Session Time:    0 Days, 00H:00M:00S
Packets Sent:    0
Packets Received:    0
Broadband Status
Broadband Parameter    Status
VPI:    0
VCI:    35
Broadband Mode Setting:    ADSL2+
Broadband Negotiated Mode:    ADSL2+
Connection Status:    CONNECTED
Downstream Speed:    1792 Kbps
Upstream Speed:    447 Kbps
Retrains:    0
Retrain Timer:    0 Days, 0H:20M:1S
ATM QoS class:    UBR
Near End CRC Errors Interleave:    0
Near End CRC Errors Fastpath :    N/A
Far End CRC Errors Interleave :    0
Far End CRC Errors Fastpath :    N/A
30 Minute Near End CRC Interleave :    0
30 Minute Near End CRC Fastpath :    N/A
30 Minute Far End CRC Interleave :    0
30 Minute Far End CRC Fastpath :    N/A
Near End RS FEC Interleave :    0
Near End RS FEC Fastpath :    N/A
Far End RS FEC Interleave :    0
Far End RS FEC Fastpath :    N/A
30 Minute Near End FEC Interleave :    0
30 Minute Near End FEC Fastpath :    N/A
30 Minute Far End FEC Interleave :    0
30 Minute Far End FEC Fastpath :    N/A
30 Minute Discarded Packets Downstream :    0
30 Minute Discarded Packets Upstream :    0
SNR Downstream :    40 dB
SNR Upstream :    29 dB
Attenuation Downstream :    24 dB
Attenuation Upstream :    11 dB
Power Downstream    6.1 dBm
Power Upstream    11.9 dBm

reply to norbert26
Yes I put the PPPoe user name and PW into the modem/router I put it under the quick setup option & the advanced option also did a few factory resets then put the info in again even double checked the password and ID..

If you haven't done the Verizon activation process, how do you have an account and user name? I wonder if that's part of the problem - for me, the Actiontec kept using the account "newdsl" with some pre-filled password, even after I had activated. (I've since swapped out modems and have my router handling the PPPoE, with my Verizon account and password.) But if I remember it right, I created my Verizon account and password during the activation process.

If the DSL light is on and steady, it means that the modem has established a connection and the connection should work.

One other thing I can think of is phone interference, although even that shouldn't cause the problems that you're seeing. Do you have filters on all of your phones (if you have any)?

Phones aside, do you have a home alarm system? I remember a few years back I had an issue with my DSL and my home alarm. I forgot what the fix was, but it required a technician to come out.

When I placed my order online I was able to go thru and set up everything account info, email address and passwords, when ever I would a factory reset on the modem it would default back to that "newdsl" user ID I even tried that to see if would work ...

I do have phone service as well which has filters on it, I did run a new decateded cat-3 line just for the DSL out to the box, thinking it was an issue with the inside wiring I tried it straight from the test jack outside and still no Internet .

Maybe there is interference on the line inbetween the house and CO ?

I doubt this is a case of interference. Your signal's coming in nice and strong, and you've got tons of room for more speed. This looks like a provisioning issue where the account wasn't built successfully. Have someone try a rebuild against the circuit and an OAM ATM Ping on the modem (if the modem doesn't have that diagnostic ability) to see if the line itself is truly broken or is somewhat working. We've got a signal so that's a good step.

Thank you that makes sence I will see if I can get them to do that when I call today.
Thats good to hear I was hoping for a good signal being that my Remote Terminal building is right down the road, the highest package I could sign up for was the 1.1-3 Mbps, after I get it working I will have to see if they can adjust it up closer to 3 mbps, hopefully my RT is fed with more than one T1 line.

reply to Smith6612
So I'm up and running finally, a Verizon manger actually called me back they did a line test which failed so they escalated it up higher said that tech would have to come out in the next 48 hr.. About an hour later I noticed the internet light was finally on and shortly there after I received a call from Maryland based tech to follow up that it was working!

Awesome to hear it's back up and running. Sounds like they did a re-build of it which fixed it all up.