| After our experience with people who have "upgraded" (if you want to call it that), we would never recommend an "upgrade" to the HN9000 system from the HN7000s system. Several of our customers are in very remote areas and used the HN7000s system for Skype and actually lost that capability when they "upgraded" to the HN9000 system. And we haven't noticed any improvements in speeds either (overall anyway)! Most of the benefit of the HN9000 system is to HughesNet and not to the consumer in my opinion anyway! |
| reply to montana_sat
While I know that, for some users, including mobile users, a 7000 system is what they need, but, for me, the best move that I made as a Hughes customer was when I switched from a 7000S system to a 9000 system. I had a 7000/7000S system for several years, and, on various satellites and transponders and with various service plans, my service was, at best, spotty. The combination of technical issues on Hughes end and overloaded transponders led to a number of extended service outages and severe drops in speed through much of the day. With the 9000 system, I had 2 1/2 years of virtually trouble-free service. During that time, I had, perhaps, 2 total outages that each lasted an hour or so. Otherwise, I got advertised speeds for my Elite plan 24/7.
That said, I agree with some of the others. If I still had a 7000 system now and was thinking of switching, I would wait until the Echostar 17 satellite was up and running and the gen 4 service was available. Not only will that service offer significantly faster speeds, but, with a new satellite and a small number of customers getting service from it initially, it should be quite a while before shortages of available bandwidth start to cause service issues. I'm also guessing that Hughes will make dealing with any technical issues on the new satellite a higher priority than they would with issues on the satellites providing service to 7000 system customers. |
