Re: "Rogers is not required to honour what an agent says&qu

Author	All Replies
fan13027 join:2008-10-26 Winnipeg, MB	reply to adam_fd Re: "Rogers is not required to honour what an agent says&qu If you have a valid complaint and have documentation, file a complaint with the Commissioner For Complaints For Telecommunications Services. »www.ccts-cprst.ca You get (relatively) quick action and a fair (third party arbitration/ombudsman like) settlement. If you decide to file a complaint, make sure you read their Guide To Filing a Complaint »www.ccts-cprst.ca/en/complaints/guide and their Procedural Code »www.ccts-cprst.ca/en/documents/p···ral-code which you MUST abide by. Forewarned is forearmed.
	to forum · permalink · 2012-06-01 00:11:17 ·
PRIUS join:2009-09-17 Toronto, ON	Rogers is not required to honour what an agent says&qu said by fan13027: If you have a valid complaint and have documentation, file a complaint with the Commissioner For Complaints For Telecommunications Services. »www.ccts-cprst.ca You get (relatively) quick action and a fair (third party arbitration/ombudsman like) settlement. If you decide to file a complaint, make sure you read their Guide To Filing a Complaint »www.ccts-cprst.ca/en/complaints/guide and their Procedural Code »www.ccts-cprst.ca/en/documents/p···ral-code which you MUST abide by. Forewarned is forearmed. Before the matter is escalated to the CCTS, I would suggest contacting Kim Walker, Rogers Ombudsman. From articles I have read from Ellen Roseman, she is excellent. . . Ms Walker can be contacted by email: ombudsman@rci.rogers.com ; alternatively, by fax: 416-935-3604. Here's a couple of articles on Kim Walker by Ellen Roseman: Rogers Ombudsman rose from the front lines: »www.thestar.com/business/article···nt-lines Rogers customer gets $1,500 refund: »www.ellenroseman.com/
	to forum · permalink · 2012-06-01 08:47:09 ·

O Canada! > Canadian > Rogers > "Rogers is not required to honour what an agent says"

Rogers is not required to honour what an agent says&qu