 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1
 ·Rogers Portable ..
·WIND Mobile
 ·Rogers Hi-Speed
 ·magicjack.com
| reply to adam_fd
Re: "Rogers is not required to honour what an agent says&qu How far did you escalate this?
BTW: Always get the agent ID, time of call, etc.
Anyway, if you haven't, it should be taken to "The Office of the President"....just a fancy way of saying "Level 3 Support".
Rogers does play footloose with its customers, you need to play footloose with them. I've learned their tactics. I know how to play them, and I am getting a better price than I could from elsewhere. (Example, I pay $20 for full VIP cable, including HST and fee's -- and $5/month for wireless internet) My account is a mess of fee's and credits and reversals and crap, but it will be working for the next 2 years..after which I re-evaluate.
Good luck.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
