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·Rogers Portable ..
reply to adam_fd
Re: "Rogers is not required to honour what an agent says&qu How far did you escalate this?
BTW: Always get the agent ID, time of call, etc.
Anyway, if you haven't, it should be taken to "The Office of the President"....just a fancy way of saying "Level 3 Support".
Rogers does play footloose with its customers, you need to play footloose with them. I've learned their tactics. I know how to play them, and I am getting a better price than I could from elsewhere. (Example, I pay $20 for full VIP cable, including HST and fee's -- and $5/month for wireless internet) My account is a mess of fee's and credits and reversals and crap, but it will be working for the next 2 years..after which I re-evaluate.
If you can't explain it simply, you don't understand it well enough. - Albert Einstein