US Telco Support > AT&T > AT&T U-verse > Wish I could get some answers.

Wish I could get some answers.

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Since August of last year we've had nothing but disconnect after disconnect, billing error after billing error and I'm tired of it. If our market wasn't so monopolized by at&t we'd have switched ISP's long ago. Here are some screenies from UVRealtime (sorry for the partial functionality). Can ANYONE help, the BBB complaint is getting me nowhere as is complaining to at&t.

If they promise to have better connectivity with UVerse and you don't get what was advertised for whatever reason, they should allow me to downgrade to DSL and MAX rate for the same price. no hooks.
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Since when does RealTime work with IPDSLAM/2701 Modem?

Beyond that, are you on a home run from NID to the Modem?

Officially for IPDSLAM, the 2701 only supports up to the 6 Mbps Elite plan. The Moto 2210 or Moto NVG510 is supposed to be used for Max 12 or Max Plus 18 Speeds

Sometimes there is a half-ringer on those apt jacks...

And there can be all sorts of little quirks on apartment wiring in general...

Was this self install, or have you had a tech out to look at wiring, both testing @ the apartment IT/NID/MPOE as well as inside the unit?

I've had over 24 tech rolls on this. Not all have visited the apartment, but the ones who have have told me it's on their end. The apt wiring is crystal clear.

I got nothin then, beyond giving the nvg510 a shot

Does the bitsloading chart page work of realtime? If it does, a shot of that might not hurt...

But with that many tech visits, whatever is wrong is probably not easily found, and may not be apparent on the bitsloading either

Is there an apartment buzzer door system that uses the phone lines?

Nope. Those systems were wired completely separated and removed in the 80's. The wiring is still there, but not in the same junction boxes.

Dave is one of the dedicated Social Media Tier II Tech Support guys with AT&T. He deals specifically with ADSL services you should contact him at helprequest@sbcglobal.net.

He helped my Dad out who has ADSL service and he was very helpful.

reply to ctceo
I am reaching a bit here, but do you know if a port swap @ the DSLAM in the CO has been tried yet? I honestly don't know if it would help or not though...

A port swap or perhaps a pair change, F1 and/or F2 and/or IW pair change...

After 24 visits, has a modem change even been offered?

And I would second getting in touch w/ David either via a Direct forum post or an email to helprequest@sbcglobal.net.

»/profile/637748 David's profile
»AT&T Direct

A modem change was never offered. And yes, I do believe that a port swap has been done at least 2 times. ~150 of bridge tap was removed, and I never heard anything back on the load coil inspection. I have tried a Moto modem but it too suffers from the same problems. Heres a link to an old thread when I got some help from the really nice peeps here, that did help illicit some response from at&t, but invariably didn't solve the issues. »Botched Install?

To clarify, when I was offered a modem to test UVerse I kept getting the runaround from then 2wire and at&t about UVerse availability in my area when others had already had it. They started to call people and send e-mail offers months after the beta was closed but I got to keep the modem. Which is why when it became available I asked that no modem be included and chose self-install. Since I've been doing installs for many years I figured what could go wrong. I've never had a problem with ADSL here in the past, right? Was I wrong or what. First it took them a month to get service established, then the problems started a few weeks after install and haven't gotten any better in general since. To make matters worse, they tell me I shouldn't even qualify for UVerse by loop length alone, but refuse to move me back to STABLE ADSL.

reply to ILpt4U

2w1

2w2

2w3

2w4

Stats

Error Table

Interfaces

reply to ctceo
Tech was out again today. Discovered a few more carbon base connectors and old wiring in the INID. Will wait a few days to post some bitloads.

In the meantime I've had a few specialists tell me that the at&t firmware is prone to dropouts like this so I'm gonna look for an alternate firmware or a better firmware. If anyone has any leads PM me.

reply to ctceo

reply to ctceo