US Cable Support > W.O.W. > Ultra TV: Slow UI

Ultra TV: Slow UI

Sometime mine is slow coming up but 50% of the time when it comes up i only see the channel number and icon and the time at the top, everything else is blank. If i wait a bit it might come up or i have to hit zoom and start over again.

Sometimes it takes a few trys and is a pain. Otherwise i like Ultra Tv.

Thank you! I did not know about the zoom button. I will let her know. That makes it more usable (although you should not have to do that).

This would most likely be some sort of communication issue between the media player and the gateway. As far as guide data and VOD data goes, it's all stored on the hard drive of the gateway, so if the media player is having communication issues with the gateway, it could cause that information to load slower than usual. It also could possibly be an issue with the hard drive in the gateway. My suggestion would be to have a technician take a look through all your wiring and go from there.
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Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center

I've seen the slow UP on both of my players. Its not just the guide. Search, recorded programs list, DNLA list, guide,....

On player is about 10 ft from the gateway on a bran new cable.

The thing that I find weird is when the guide will just go black for a second for no reason. If it were close to a 1/2 hour break is would make since but thats not the case. It seems totally random. If I ever spot a pattern I'll post about it.

reply to WOW_Dan
Hi Dan,

I moved my gateway so it's as close to my media players as possible (from a wiring length standpoint). I'm still having significant lag in the UI, particularly the grid. What is the best way to check signal strength between the gateway and media players? I'd like to gather as much info as possible before resorting to paying for a service visit.

Thanks.

reply to scooby
Mine has been slow since the install day. And I use quad shield rg6 cable inside my house.

I figured it was a firmware issue that was going to be resolved at a later date.

same here

reply to WOW_Dan
In my den. My player is about 8-10 cable ft from the gateway. I sit about a foot from the player.

Its gets laggy and slow with no describable pattern.

Search can be horrid. Some days its quick and easy other days its will sit for a minute or two before I can select the 1st letter and then a minute or so for the next 2-3.

reply to WOW_Dan
The media player reacts to the remote press right away, Its the gride guide that sometimes comes up black and you have to wait or try over again to get it to completely load the guide programs.

Or the grid guide comes up fast but then turns black after a second and you have to wait sometimes 5 or 6 seconds for it to show everything again.

reply to scooby
Is it only the grid guide you experience this problem with? Does it also happen on the regular guide (channels card in the menus)?

reply to WOW_Dan
It seemed to only be when using the grid guide, the other menue was working fairly good,

Now the past two days even the grid guide has been working better, not taking as long to show the programs now.

Have a good day.

I have to say, we have reached our limit with WOW Ultra! We have rebooted everything over 100 times since we got the service in early May. We have had techs come out and we have had firmware upgrades and everything else. The grid guides work about 60% of the time. The current listings are always blank. It takes forever for channels to change. The internet goes out or disconnects on a daily basis. The picture freezes constantly. This morning I couldn't even do a speed test because of a server problem. Last night we had no service at all for several hours. We called and they said there was an outage but had no specifics. I have had WOW since they came to Naperville but I have had enough!

reply to scooby
this is definately one of my biggest gripes. the lag is especially noticable if you pick a channel from the grid guide. the tuner tunes in the upper right box fairly quickly but there is ALWAYS some strange 5 second period by which it won't expand to full screen. this is made even worse when friends and family think they need to hit "zoom" to get the channel to zoom only to have that zoom the grid back in 10 seconds later. there cannot be any way WOW doesn't know the UI does not meet real world expectations for usability.

remote issues is a poor excuse. i have remotes from 15 year old TVs that work fine to this day on incredibly old batteries.

reply to WOW_Dan