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Links: ·Web page ·Network Status ·RR FORUM FAQ ·Cable Users FAQ ·Tweaks ·Broadband Modem
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juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·RoadRunner Cable

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arris
 
I'm getting full download speeds but my upload speeds are about 60% of what I should get and my ping is terrible. Luckily I'm not a gamer so that bad ping doesn't really affect me much.
--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6

everything looks fine but the upstream isnt on the right modulation, it should be 64 not 16. thats nothing you can really control

edit: well now that i think about it your snr could use some improvement but is still within operational limits



Jabbu
Premium
join:2002-03-06

reply to juilinsandar
Depends on your market if it should be 16 or 64 qam, here in WNY we use 16QAM for d3 and its more then capable of handling the 5Mbps d3 upload speed. Something else might be the cause of not hitting your cap.

Are you with Time Warner? Xfinity is comcast.


gia

join:2008-01-30
Mcallen, TX
Reviews:
·RoadRunner Cable

reply to juilinsandar

I wonder why your ping is high considering that all your other parameters are within specs. Could it be your browser? Try chrome and ie and see if that changes something.

When I first installed my D3 modem it wouldn't even connect to the internet, it took TWCDude's intervention to fix the problem. Then my ping times and download speeds were all over the place but after a few hours they settled down to low pings and to a constant 50/5 speed.

One thing that might be important is that I have two drops from the tap one for TV boxes and another for just the modem.


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:22
Reviews:
·Verizon Online DSL
·Frontier Communi..

reply to Jabbu
A lot of people here seem to use the Xfinity (Comcast) Speed Test servers just because. I have no idea why to be honest. Nothing special about them other than the fact that they might have good connectivity. A halfway decent NDT server works just as well since those are always connected to at least 100Mbps.


gia

join:2008-01-30
Mcallen, TX
Reviews:
·RoadRunner Cable

said by Smith6612:

A lot of people here seem to use the Xfinity (Comcast) Speed Test servers just because. I have no idea why to be honest. Nothing special about them other than the fact that they might have good connectivity. A halfway decent NDT server works just as well since those are always connected to at least 100Mbps.

I get the same speeds using comcast.net (Houston, Chicago etc) and speedtest.net (Houston, Austin, Dallas etc) or NDT's servers, our problem (in the rgv division) is that we are at least 300 miles away from a decent server.

McAllen's speedtest.net server gives higher latency and slower speeds why? probably because their connection is not capable of coping with wideband speeds and probably the path to the McAllen server is longer than comcast's Houston server.

It is best to test your speeds using a local server (like TWC) but once you are out of the TWC network you are at the mercy of who knows what.


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:22
Reviews:
·Verizon Online DSL
·Frontier Communi..

Same deal with me, though the thing is it doesn't matter which server I pick. My ISP, Verizon doesn't have a local server here in Buffalo and the closest server they have is in New York City, where there are tons of other NDT, Flash, and HTTP-based speed test servers available, all 20ms away. So, I really have no local choice. My other ISP, Frontier has a regional server in Rochester, NY which is closer than what Verizon has but for that line I must test to Ashburn, VA if I want anything close to the network endpoint.



juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·RoadRunner Cable

reply to juilinsandar

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I've been using chrome for almost a year now.

I only used the xfinity test in order to try a different test rather than the usual speedtest.net and twc's own test.

I have one drop from the pole in the alley to a nearly brand new box on the outside of my house from which the connection is then split to one connection for the cable dvr and one for the arris modem.

New test pics attached.



--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


Baelfur

join:2009-08-04
Colorado Springs, CO

Your ping is pretty insane. Have you ran a trace route to see what hop is causing the latency?



juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX

I hadn't thought to do that yet.

I'll try it when I get home from work.



Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·RoadRunner Cable

3 edits

reply to Jabbu

said by Jabbu:

Depends on your market if it should be 16 or 64 qam, here in WNY we use 16QAM for d3 and its more then capable of handling the 5Mbps d3 upload speed. Something else might be the cause of not hitting your cap.

Are you with Time Warner? Xfinity is comcast.

Looks like he just used a comcast speed test server.

16qam is 10mbps (8mbps after overhead) Not enough if it shared by a more then 10-15(or less) subscribers



Our area has ATDMA DOCSIS 2.0 upstream channel \
30 Mbps upstream channel

But we did have DOCSIS 2.0 since 2004 though.


motorola870

join:2008-12-07
Arlington, TX
kudos:1
Reviews:
·Time Warner Cable

said by Anonymous_:

said by Jabbu:

Depends on your market if it should be 16 or 64 qam, here in WNY we use 16QAM for d3 and its more then capable of handling the 5Mbps d3 upload speed. Something else might be the cause of not hitting your cap.

Are you with Time Warner? Xfinity is comcast.

Looks like he just used a comcast speed test server.

16qam is 10mbps (8mbps after overhead) Not enough if it shared by a more then 10-15(or less) subscribers



Our area has ATDMA DOCSIS 2.0 upstream channel \
30 Mbps upstream channel

But we did have DOCSIS 2.0 since 2004 though.

I know that the North Texas Dallas 860MHz area is running:

4 TDMA-ATDMA mixed mode QAM16/QAM64 upstreams on:

24.5MHz
29.5MHz
33MHz
36.5MHz

Don't know about the outlying 750MHz TWC system in Greenville Texas that got DOCSIS 3.0 last year but they have 4 downstreams don't know about the upstream.

etaadmin

join:2002-01-17
Dallas, TX
kudos:1

reply to juilinsandar
I took the liberty to ping your IP (inbound) from a mcallen business and below are the results. Are you still having the high ping and 'slow' upload? If you want to make an outbound test I IM'ed you the IP to run the test on... let us know the results.

C:\Documents and Settings\Administrator>ping 66.68.xx.xx -n 10

Pinging 66.68.xx.xx with 32 bytes of data:

Reply from 66.68.xx.xx: bytes=32 time=22ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=23ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=21ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=21ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=41ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=25ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=22ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=52ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=21ms TTL=59
Reply from 66.68.xx.xx: bytes=32 time=35ms TTL=59

Ping statistics for 66.68.xx.xx:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 52ms, Average = 28ms


DelmarPip

join:2011-10-15
South Padre Island, TX

reply to gia
hey gia is that a motorola sb6141 or 6580 did yoyu get it at the twc office ?


gia

join:2008-01-30
Mcallen, TX

They gave me the SB6141, I'm using a pfsense router with an old computer but they did have routers available not sure if they were the 6580.


DelmarPip

join:2011-10-15
South Padre Island, TX

thanks for the info



juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·RoadRunner Cable

reply to etaadmin
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hilario>ping www.yahoo.com

Pinging any-fp3-real.wa1.b.yahoo.com [209.191.xxxxxx] with 32 bytes of data:
Reply from 209.191.xxxxxx: bytes=32 time=27ms TTL=53
Reply from 209.191.xxxxxx: bytes=32 time=26ms TTL=53
Reply from 209.191.xxxxxx: bytes=32 time=25ms TTL=53
Reply from 209.191.xxxxxx: bytes=32 time=25ms TTL=53

Ping statistics for 209.191.xxxxxx:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 27ms, Average = 25ms




I donn't know what if anything is wrong.



--
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill


Baelfur

join:2009-08-04
Colorado Springs, CO

I am at a loss why your speedtest shows a 700 ping and ping test shows a 32 ms ping.

Try a trace route to somewhere and see if any of the hops show a spike in the latency.


etaadmin

join:2002-01-17
Dallas, TX
kudos:1

reply to juilinsandar
Like Baelfur said it doesn't make any sense, inbound and outbound pings are great but the speed tests are not.

Just for curiosity try this »www.att.com/speedtest/

Perhaps a routing issue? DNS issues? Try google 8.8.8.8 and 8.8.4.4 Some people in Edinburg and McAllen got 'brand new' IP addresses with their D3 service. Those IPs don't even have a reverse PTR record for example I know a guy with a 24.167.xx..xx IP address and the reverse PTR is 3(NXDOMAIN) which could indicate a routing issue.

Some mentioned a traceroute... that would be helpful. Try a different computer directly attached to the cable modem.



juilinsandar
Texas Gooner
Premium
join:2000-07-17
San Benito, TX
Reviews:
·RoadRunner Cable

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