US Cable Support > OptimumOnline > [OOL] E mail from Cablevision re: newer faster modem

[OOL] E mail from Cablevision re: newer faster modem

What was the model of your existing modem?

reply to Annmarie
Could they possibly be swapping everyone out with DOCSIS 3.0 modems?

reply to Annmarie
What system is the OP on? Curious to see if they are in fact starting to a blanket rollout of D3 modems to system subs.

reply to Annmarie
My current non Boost regular speeds are 18704 Kbps/1269 Kbps
with a Scientific Atlantic (I cannot see the rest of the name since it is out of my reach).

New modem is a Touchstone Telephony Modem ARRIS.

If this is a legit swap program I need another modem since we pay for two.
My Dad lives downstairs and wanted his own.
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"Jeez we have a topic going on pecker-wrap! How off topic is that? After-all, we are all here to learn new things and share experiences." ~ anon troll

Are both the same model? I was wondering if you still had an old docsis 1.1 modem.

I am in brookhaven with a docsis 2.0 modem and have not gotten such a notice.

When you say same model do you mean the same modem? The no unless the ARRIS is the same as the Scientific Atlantic.

I know those are just the manufactures though.

ARRIS Touchstone TM822G
Telephony Modem is what is on the inside paperwork.

The only way to see what my current modem is would be to move a very heavy desk.
Let me see if I can Google a picture of it though it looks different of course.
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"Jeez we have a topic going on pecker-wrap! How off topic is that? After-all, we are all here to learn new things and share experiences." ~ anon troll

reply to Annmarie
This is what I currently have: »optimum.custhelp.com/app/answers···dpc2203c

reply to majortom1029
IIRC the SA modems were all 2.0. The 1.x were Terajet and the Sharkfin and 3Com. I am not sure if there were Motorola 1.X but I do not think there were any.

Could be that if you do a lot of downloading they are updating to prevent DCCs and better manage traffic between the channels.

Also I suspect it would be an area by area thing.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

reply to Annmarie

reply to TheWiseGuy
ARRIS TM822 shows no results on the Cablevision site.

Our area was one of the first to receive actual OOL back when I joined DSLR.
I still had dial up and the day OOL became available I bought a self install kit at Nobody Beats the Wiz and installed it in under half an hour.

I do not do a lot of downloading except for audiobooks from the library once a week.
--
"Jeez we have a topic going on pecker-wrap! How off topic is that? After-all, we are all here to learn new things and share experiences." ~ anon troll

reply to aannoonn
Why? Because on the Cablevison site there was some sort of reference to upgrading your modem and receiving Boost. I do not have Boost and I do not want Boost.

I want to make sure that if I install this modem I am keeping my current level of service.
--
"Jeez we have a topic going on pecker-wrap! How off topic is that? After-all, we are all here to learn new things and share experiences." ~ anon troll

reply to Annmarie
I've been using an Arris TM822G for about 6 months. I found out about them from my friendly neighborhood Field OP who got one for me. Getting 121 down on Ultra.

ARRIS DOCSIS 3.0 / PacketCable 1.5 Touchstone Telephony Modem
HW_REV: 2
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.52
SW_REV: 7.3.123
MODEL: TM822G
Serial Number: BCABRE767232932
Battery Charger FW Rev: 01.91
Options:
Firmware Build and Revisions
Firmware Name: TS0703123_090611_MODEL_7_8
Firmware Build Time: Tue Sep 6 18:01:19 EDT 2011

I have an Arris with regular OOL. Works GREAT - full speeds all the time!

reply to UofMiamiGrad
Hauppage. The walk in center just about 2 miles from my home.

I will hook up the modem of this weekend and see what I see.

I actually have my original modem. I think it was a Sharkfin that I purchased so it was mine mine.
Cablevision had many people swap them out since they were uncappable?
This was back in the earlyish 2000s I think.

I did eventually have to retire it when I added OV.
--
"Jeez we have a topic going on pecker-wrap! How off topic is that? After-all, we are all here to learn new things and share experiences." ~ anon troll

reply to Annmarie
The only thing I can think of is maybe they still think you have the old sharkfin modem ?

I don't think so. I had to switch to a new modem when I added OV. I went down to the walk in center with my bill and they simply handed me a modem.

So I assume they know that I have a new one. It has been quite a while now.

I will do several speed tests with the current modem here on DSLR and then several with the new and see what happens.
--
"Jeez we have a topic going on pecker-wrap! How off topic is that? After-all, we are all here to learn new things and share experiences." ~ anon troll

My modem is a Motorola SB4200 Surfboard Cable Modem on the Brookhaven system. Is that going to be replaced ? Havent received the "call" or email yet.