reply to Mtaz
Re: [IMG] IMG 1.9.1
said by Mtaz:Sounds like what happened to be during the 1.8.1 upgrade. The IMG download gets corrupted and it confuses the box. If you get video and can change channels but cant access the menu (or it gets you to a PIN screen), than the box is okay, the motorola firmware is ok, but the IMG software isn't installed correctly, the box is NOT dead!!! It's like a PC without an OS. It can bootup to the firmware, but theres no OS loaded.
I got the same pin message however my DVR 7232-2 was also stuck in what seemed to be an infinite reboot loop. Pulling the power etc did nothing as well as using VZ Agent... Called into Tech support, basically useless and said the box is no good and wanted to ship me out another one, thank goodness I did not do that would have prob got a 6 series. Anyway disconnected all cables and power waited an hour, plugged back in video came up without a guide or menu response and then it started rebooting buy itself over and over again but this time there was some TV in between. About 30 minutes of this going on I finally got the VZ curtain and about a minute later it is up. So far as good.
To fix it, unplug both the coax and power for 10-15 minutes. Than plug both back in, make sure the coax is secure and just let the box sit, it could take over an hour for it to recheck, download and re-attempt the upgrade. It fixed it for me and I had no issues since with that box, though I have since upgraded to a 7232.
TBH I think verizon's answer to everything is either sending out a new STB or a new router, without actually diagnosing the real issue or trying to fix it other than "Well just reboot it."
Also, while the 1.9 colors didn't bother me, I do like these new colors alot better, much easier to read IMO!