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Links: ·Bell Direct Forum ·Bell FAQ ·Alcatel FAQ ·Inside Wiring FAQ ·Stalls and Freezes Help ·Bell Reviews
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cloud8521

join:2009-03-19
Scarborough, ON
Reviews:
·Bell Sympatico

Router suddenly switched to ADSL

my Sagemcom has automatically switched to ADSL, which has lowered my speed to 10mbit and cut off my fibe tv

in addition when i switch it back, it resets the modem turning everything back on, but as it tried to connect everything it restarts itself putting itself into Adsl. i tried unplugging it, only thing i have not done is reset it to factory as it would remove my tv login information, and i would have to get a tech in to reinstate it. as i dont think they want to hand out this information

cloud8521

join:2009-03-19
Scarborough, ON
Reviews:
·Bell Sympatico

1 edit

looks like i have a probable cause,

Dec 31 19:01:48 NTP [581]: Got new time: May 22 03:24:44 2012

looks like the time went bonkers.... may have caused a bigger problem, may be from something bigger dont know.... all i know is i cant fix it
EDIT: reading logs upside down that is no the problem

(thought logs updated bottom up but its the other way around)



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:17

reply to cloud8521
There might have been a mistake in the line mapping, and Bell switched your line's profile instead of someone else's.

You need to call in or post in the Bell direct forum.


cloud8521

join:2009-03-19
Scarborough, ON

turns out it was bells robot turned off my connection. was seeing it i could get insight here first. but its sorted out now


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