Broadband Tech > General Questions > cable speeds slow not pingable

cable speeds slow not pingable

What ISP are you using. Better help in the specific ISP forum.

What do you mean your ip address does not look right? And if your browser is freezing, sounds like you got more troubles than your internet.

And no real reason to become pingable.

I would start by cleaning up your pc. Disable all startup programs and run several virus scans.

Then head over to »/tweaks/ and run that.
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I can explain it to you, but I cant understand it for you.

I'm using cable one it's the only choice here. The freeze only happens when I run pingtest.net. I chkdsk, no defrag since I'm using a ssd. I need to be pingable to do a line check on this site. I'm going to run norton in safe mode not sure what key I press to boot into safe mode. I think I know what you mean by starting with startup programs disabled. I should be ok I regularly scan. Only have a few files, OS, and a few programs like cc cleaner. It's purely a gaming rig I built. I keep it pretty tight and maintained. It's a 60 gig sata3 ssd and I managed to have 35 gigs left after I installed the OS and updates etc..... I know that I'm on a saturated node as my speed degrades as soon as my neighbors come home. Thanks for any help you can give me and I'll try the things you mentioned that might help. I was trying to see how bad packet loss was. Much appreciation to you.....

reply to DaMaGeINC

Are you using a router? If so, what make and model? Wired or wireless?

To become pingable, log into your router and chang the option in there. Tell me which router you have and cable modem and I will guide you through the process!
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I can explain it to you, but I cant understand it for you.

reply to BLITTZIN
You need to enable WAN pinging on your router if you have one. If your cable modem is plugged directly to your PC, you need either have all firewalls turned off or need to allow ICMP pings.

reply to DaMaGeINC
I bought the motorola surfboard sbg6580 to save on my cable,tv bill. It has a higher bandwidth than the furnished 6150. I didn't realize how complicated it was going to be. I turn the wireless side of because it has a built in router. I'm wired and I have a dlink router and dlink wireless but don't use them. There are a lot of pages and configurations ipsec passthrough, ipflood detection, too many to mention. Thanks again for helping me your guidance is greatly appreciated.

reply to craig70130
Hi and thanks also for taking time to help me. I have all firewalls off, and wan blocking enabled I think. I had it enabled because I thought it kept people from "listening" to my ports. It's mainly just a modem with the wireless disabled. There are alot of pages and subsettings. I've been told it will still somewhat function as a router even though wireless is disabled. It didn't make sense to me but I'm low to average tech-wise. Thanks again......

can you log on to »192.168.100.1 and report your signal levels?
Downstream and upstream...

The cable modem is prob the one blocking ping request. I would search in there for the option to allow it.

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I can explain it to you, but I cant understand it for you.

reply to BLITTZIN
You can disable the SPI firewall in your modem, with NAT running, no one can access your internal LAN anyway. Only when you forward a port to your internal lan will an outside source get in.
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I can explain it to you, but I cant understand it for you.

reply to DaMaGeINC
You are talking about stuff way over my head lmao. I know nat means network address translation I think, and this modem/router has napt which I have enabled. I have all firewalls disabled even the nvidia firewall as far as I know. I have wan blocking enabled. I have a little page lag but at times I'm getting 26 to 45 ms to Los Angeles with speed up to 52. More often than not I get 135 ms and sometimes even less than 1 meg. I use every net sh command, reset, unplug to bond to a different channel and sometimes it just crawls. I notice that the errors window network finds don't have a green checkmark by them. It will fix the ip address, but not dns server isn't responding, access between etc... I'm considering buying an intel nic. All drivers are up to date. I don't care for amd but nvidia stopped making them. I'm unclear on the wan blocking should I allow it? Thanks for your time I'm trying hard to fix this and learn.

If you want to become pingable, then yes, disable wan blocking. By the sounds of it, it might be your ISP that is having the connectivity issues. Also you might want to try using a 3rd party dns server. (openDNS, Level 3 dns) are a few different ones, Just google them and they will guide you in the setup process.

But ya, get line monitor running on your connection so we can see exactly what is going on.

»store.opendns.com/setup/
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I can explain it to you, but I cant understand it for you.

Hi and sorry I'm slow replying, I don't find enough time to do half of what I need to. I'll definitely disable that and post it and try one of the open source alternatives. I've heard of the tor proxy but it sounds kind of shady and there's a security breach on the exit node. Thanks again for helping me this has been like a plague.

reply to DaMaGeINC
Wan blocking disabled did the trick. I really don't know how to read it but maybe you can tell me if it's bad, maybe line quality, or my gut feeling the nic needs a nice intel card instead of the realtek. I appreciate your help and insight into this. Back to back speed test range from 26 ms and 50 megs and 5 seconds later 135 ms and as low as 2 megs. I'm interested to know what you think is going on here.

reply to DaMaGeINC

So far things look pretty good, Upstream power is a little low.. But not to bad. What does it look like when your having problems with speed?

Can u post a link to your line monitoring stats?
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I can explain it to you, but I cant understand it for you.

A link like if i went back to my test results and post the url? I'm below average but learning. If you tell me how to get it, I'll make sure and attach it. By the way, I've been getting automated queries messages in the past week on google. I haven't had time to research it but, I might have something on my pc using it to send out queries. Thanks for your diligence and patience. I have family in greenville, pickens, and easley. I like the natahala gorge.

reply to DaMaGeINC
I was thinking that when I first had this monitor and had to call cable one support after we looked (the tech support guy) that before that in the upstream it was double the number it is now but I'm not sure enough to accuse anybody, or even know if reducing it would slow my service. Lately it's behavior has been the ping is ok, but the page lags as the flash or java part is loading. When the page is complete the speed test is ok. Thanks again for helping me. I know it's been time-consuming.

First off, a ping below 100ms isnt going to affect throughput.

Your ping times look quite good, anything under 50ms is good.

Like Damageinc said in the first few posts, you need to tweak your machine, and make sure you have no viruses/malware/etc slowing your connection down.

good luck

-j
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if it aint broke, tweak it!!
currently on FiOS (kick aZZ!)