| Internet been getting slower and slower (Sugar Land, Tx) Since yesterday, my internet speed has been jumping up and down from the full 12 mbps to the point my computer loses internet connection. This could be seen with youtube videos where I can see the progress bar increasing greatly and then suddenly stop for a period of time. I can also see this when I'm browsing websites at usual speeds and then for a few minutes, I get the "Cant Connect" error from the browser (Chrome and Firefox). At first, I thought it was a DNS problem so I switched to Google's DNS addresses. I still received the same problems. Then I switched back
Now it's nighttime and the internet is consistenly painfully slow. I ran speed tests using speedtest.net and Windstream's own speedtest. On my laptop wireless connection, I got 0.6 mbps out of 12. I ran speedtests on multiple computers and laptops in the house, both wired and wireless connections. The max I got through speedtests was 2.5 mbps.
Is this a problem outside of my house or do I have modem/router issues? I had to replace my modem last year due to it "blowing up". The modem wasn't receiving internet period and customer service kept trying to convince me that it was my computer's fault. Of course, they shut up once I told them that no computer or electronic device was able to connect to it :P
I hope I haven't been struck with bad luck with another bad modem.
EDIT : I forgot to mention that I noticed high latency during the speedtests. At one point, speedtest.net said i have a ping of 2100+ ms |
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | We apologize that you are having problems with your service. If you would like us to investigate, please join DSLReports and send us a PM with the phone number your DSL service is under, visit us at our Direct Support Forum » Windstream Direct or send us the information to the email address in our signature. We'll take a look and be in touch.
Patricia
Support Specialist II
Broadband Tier II
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We're here to help! wci.broadbandhelp@windstream.com |
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| reply to CSX
Internet speed back to normal. Must have been some bad days. Will contact support if it happens again this week. Thank you for the contact info !  |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Sounds good, I am glad it is resolved for you.
Thanks,
Patricia
Support Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| reply to CSX
It's not some bad days. It's every night for the past year and a half for half the Sugar Land customers. |
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