Teddy Boomk kudos Received
reply to old sparks
Re: [Cable] Lawnmower ran over the cable
said by old sparks:If you call in a ticket of no signal with no additional notes, and then Rogers detects your modem online, they will close the ticket. However, if you explain the situation in detail, you should be able to have the problem addressed properly without being out of service.
Well, I undid my temporary fix and called Teksavvy this morning to tell them service was intermittent and is now down with no signal, in order for them to open a ticket with Rogers. Best ETA for a tech was sometime during the long weekend
It may have to be an escalation for this to work, like you might have to open a ticket, have it closed because you are online, open a 2nd ticket with details..
To the best of my knowledge Rogers isn't charging any dispatch fees at all right now, although they are within their rights to if the customer is the source of the problem (so tell them it was the neighbour who cut the line ).