7. Asking for private information over an unsecured method (ie. this forum PM). Warning to anyone who has this same experience here. If Teksavvy requests your account # or any personal information in this forum, you risk having that information falling into the wrong hands. If they really want to help you from this forum, then they should give you a support ticket number that you can then call in to Teksavvy and begin a resolution.
As you can see on the approved list of techs in the TekSavvy forum. »TekSavvy FAQ »Official support in the forum I am an approved staff to assist customers. This list has been recently updated to make sure no one creates a TSI handle pretending to be us. People who reach out to us or when we reach out to them can verify and make sure they can trust us. You can always call in and ask to speak with me and I can assist you over the phone 1-877-779-1575. I understand if you do not want to give any of your information through PM. Just wanted to try and help out.
Enjoy the last day of the long weekend -- TSI Jonathan Social Media Relations Team Leader Authorized TSI employee - Teksavvy Solutions Inc.