US Cable Support > Time Warner Internet Services > [TWC] Dallas-Fort Worth Area perpetual connection drops

[TWC] Dallas-Fort Worth Area perpetual connection drops

go in to »192.168.100.1 and show us some signal levels

I am not at home anymore, I will send the levels later today. Thanks for the reply though! I'll get back to you around 6:00

reply to CptGemini
Here are the numbers:

Frequency 795000000 Hz
Signal To Noise Ratio 37.6 dB
Power Level -3.8 dBmV

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading (5:30 P.M)

Upstream Value
Channel ID 9
Frequency 36500000 Hz
Power 45.7 dBmV

Same city as you. .

Also, it appears I have a surfboard modem.

EDIT: Nevermind, during a period of disconnection, the modem is unresponsive.

If you want to PM something on your acct so I can find it and I can take a look at your problem and see whats going on

reply to Winds
I have had the same experience as the OP over the last couple of years. I am in the North Arlington area. RR says my modem is fine from their end, but the last few weeks I have had periodic, long term (hours if I do not physically intervene) outages where my upstream power level at the computer climbs above 54db. By physically intervening, I mean going out to where the demarc box is, unplugging the house cable from the drop, and plugging that back in. That usually clears it up, but it will go down after about an hour or so usually.

I get 46 db at the drop as measured by the surfboard diagnostic page, about 49-50db at the end of the line. Modem is a Surfboard sb5101N, newly issued by TWC a couple of weeks ago.

So far I have done the following:

1. Replaced the connector on the drop with a new Paladin Sealtite and cleaned the center cable with a MG Chemicals Super Contact Cleaner Pen.

2. Replaced the ground connector on the drop with a new one.

3. replaced the short (three foot) length of coax running from the drop to the splitter with a cheap three foot RCA RG6 cable from Home Depot

4. Replaced the splitter with a Monster Cable TGHZ-2RF MKII RF Splitter, and then a Blonder 4db directional coupler with the modem leg on the "out" port.

5. Bypassed the currently installed 50 foot run with a cheap 50 foot RCA RG6 cable from Home Depot.

6. Replaced the female connector connecting the 50 foot run with the short length of cable into my office, and replaced the male connector on the short cable with another Paladin Sealtite.

So far, nothing has made a real difference in the upstream levels at the modem or the loss of connection. I figured it may be the heat, but it goes out at night also. This Friday I am replacing all cable from the modem to the drop with Belden 1694a, length will be same. If that does not fix it, will have to call a tech, since I will have done about everything I can do at my level. I have been careful to install the temp cable correctly, no tight bends, minimum of fasteners, etc., but it is not giving me any better service than the previous cable run that have lots of evenly spaced fasteners and at least one bend under the minimum radius.

reply to Winds
I'm over in Richardson and I've been getting alot of T4 timeouts causing my modem to go down. Although I don't think this is the issue, I'm going to one of the payment centers tomorrow and switching out the modem.

reply to Winds
I live in Frisco and am having the same intermittent disconnect issues for the past 3 years or so. had numerous techs come out, saying it looks fine etc etc. changed modem. Would really like to have someone who knows what they doing fix it....

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 795000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -3.5 dBmV
Downstream SNR : 36.6 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 8
Upstream Frequency : 24500000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 49.5 dBmV
Upstream Mini-Slot Size : 4

reply to Winds
I am in Frisco also also and suddenly, since 7/25/12, my connection drops 5x or more times a day. It's always at roughly the same times of day. I reboot the modem and router and everything is fine again. Previously, I'd had zero interruptions in probably 8 months. There's definitely some kind of maintenance issues going on.

Frisco resident here too. Oddly I used to have these issues more frequently about a year ago, but have not experienced it in at least 6 months now. Previously, I would get connection drops once every couple of days, usually in the late evening hours, that would require me to power-cycle the modem.

Lately, though, I have had no issues at all.
--
"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson

reply to Winds
I was having constant drops and t4 timeouts in Dallas I finally convinced Time Warner it was a signal issue when my tv signal started to go bad. At one time my modem signal was at around 6 dbmv with 3 splitters in between the modem and at the drop with no splitters it was at 15 dbmv. It took nearly 2 years to convince them it was not my house but there issue. Been rock solid for over a year now with no complaints(knock on wood). Keep after Time Warner I have found you get better support through here in the Time Warner direct forum or there twitter account.

Steven

reply to Winds
Yet another Frisco person with the same issue.

Most of the time I can get my connection by disconnecting my modem from both power and coax then connecting it again. Just doing one of the two steps does not work.

Going to try a new modem as soon as I can.