| [General] SIP GURUS, HELP!! Cannot connect to any SIP serverVOIP on my PC was working fine when suddenly it stopped working. I have tried connecting from other PCs in my network they can connect to sip server but my can't. I have disabled the windows firewall, put my pc in DMZ in the network even used my other sip softphones, tired other SIP servers(other providers), tried using VPN as well but still SiP connection doesn't work. :(
Using Phonerlite the debug shows repeat cycles of this:
14:04:00,180: T: 204.74.213.5:5060 (UDP)
REGISTER sip:sip.callwithus.com SIP/2.0
Via: SIP/2.0/UDP 192.168.0.11:5060;branch=z9hG4bK00262bbca39de11192e44a6eadfe8c23;rport
From: "PhonerLite" ;tag=3525258360
To: "PhonerLite"
Call-ID: 8008FFB7-A39D-E111-92E3-4A6EADFE8C23@192.168.0.11
CSeq: 1 REGISTER
Contact: ;+sip.instance=""
Allow: INVITE, OPTIONS, ACK, BYE, CANCEL, INFO, NOTIFY, MESSAGE, UPDATE
Max-Forwards: 70
User-Agent: SIPPER for PhonerLite
Expires: 900
Content-Length: 0
-------------------------------------------
14:04:00,180: T: 204.74.213.5:5060 (UDP)
SUBSCRIBE sip:115873140@sip.callwithus.com SIP/2.0
Via: SIP/2.0/UDP 192.168.0.11:5060;branch=z9hG4bK00262bbca39de11192e54a6eadfe8c23;rport
From: "PhonerLite" ;tag=3809766518
To:
Call-ID: 8008FFB7-A39D-E111-92E4-4A6EADFE8C23@192.168.0.11
CSeq: 2 SUBSCRIBE
Contact: ;+sip.instance=""
Max-Forwards: 70
User-Agent: SIPPER for PhonerLite
Expires: 1800
Event: message-summary
Accept: application/simple-message-summary
Content-Length: 0
I have attached the complete log please see the attachment. I am really frustrated please help me with this |
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 TrevIP Telephony AddictPremium
join:2009-06-29
Victoria, BC
kudos:4 | Do you have anything like Norton or Mcafee installed? Have you ever? Quite often, they leave bits of themselves behind. Reinstalling them, then disabling the firewall, then uninstalling has fixed similar issues many times.
I don't think your problem has anything to do with SIP.
--
Wondering what I do? Find out at »www.digitalcon.ca |
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sokhapkinPremium
join:2003-05-08
Cape Coral, FL | reply to generaluser
Note malformed "Contact" header, <username@ip_address> is missed.
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»www.callwithus.com |
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| Thankyou for reply guys
@trev No i havent ever installed norton or any other antivirus.
@sokhapkin what does this mean? do i have to change some settings etc? |
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sokhapkinPremium
join:2003-05-08
Cape Coral, FL | The question should be addressed to the soft phone vendor.
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»www.callwithus.com |
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TrevIP Telephony AddictPremium
join:2009-06-29
Victoria, BC
kudos:4 | I think the forum just ate the text that was enclosed in angle brackets. If you take a look at the attached file you can see Contact: <sip:115873140@192.168.0.11:5060>;+sip.instance="<urn:uuid:001F15E1-4783-E111-91A8-8269733610E7>"--
Wondering what I do? Find out at »www.digitalcon.ca |
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| reply to sokhapkin
I have used other softphones like 3cx phone, x-lite etc but all don't connect and display similar messages (eg, timeout while connecting)
Here is the output from another softphone Zoiper
09:52:59 DEBUG AccountSystem : register button click
09:53:00 Registering user '115873140@sip.callwithus.com'
09:53:00 DEBUG AccountSystem : refreshing the account combo
09:53:00 DEBUG Account - Callwithus : selecting
09:53:00 DEBUG AccountSystem : updating the register button
09:53:00 DEBUG AccountSystem : register button updated
09:53:00 DEBUG Check for updates show new version
09:53:06 Discovered network type : Blocked (STUN server could be down)
09:53:06 DEBUG STUN discovered : ID = 4272; Type = 0
09:53:06 DEBUG AccountSystem : registering accounts on startup : STUN = 4272
09:53:06 Registering user '115873140@sip.callwithus.com'
09:53:06 DEBUG AccountSystem : refreshing the account combo
09:53:06 DEBUG Account - Callwithus : selecting
09:53:06 DEBUG AccountSystem : updating the register button
09:53:06 DEBUG AccountSystem : register button updated
09:53:06 DEBUG AccountSystem : force register accounts : STUN = 4272
09:53:06 Discovered network type : Blocked (STUN server could be down)
09:53:06 DEBUG STUN discovered : ID = 4274; Type = 0
09:53:06 DEBUG AccountSystem : registering accounts on startup : STUN = 4274
09:53:06 Registering user 'generaluser@ippi.fr'
09:53:06 DEBUG AccountSystem : refreshing the account combo
09:53:06 DEBUG Account - Callwithus : selecting
09:53:06 DEBUG AccountSystem : updating the register button
09:53:06 DEBUG AccountSystem : register button updated
09:53:06 DEBUG AccountSystem : force register accounts : STUN = 4274
09:53:07 Discovered network type : Blocked (STUN server could be down)
09:53:07 DEBUG STUN discovered : ID = 4270; Type = 0
09:53:07 DEBUG AccountSystem : registering accounts on startup : STUN = 4270
09:53:07 DEBUG AccountSystem : force register accounts : STUN = 4270
09:53:32 DEBUG AccountSystem : refreshing the account combo
09:53:32 DEBUG Account - Callwithus : selecting
09:53:32 DEBUG AccountSystem : updating the register button
09:53:32 DEBUG AccountSystem : register button updated
09:53:32 Timeout registration for '115873140@sip.callwithus.com'
09:53:38 DEBUG AccountSystem : refreshing the account combo
09:53:38 DEBUG Account - Callwithus : selecting
09:53:38 DEBUG AccountSystem : updating the register button
09:53:38 DEBUG AccountSystem : register button updated
09:53:38 Timeout registration for 'generaluser@ippi.fr'
09:54:06 DEBUG AccountSystem : refreshing the account combo
09:54:06 DEBUG Account - Callwithus : selecting
09:54:06 DEBUG AccountSystem : updating the register button
09:54:06 DEBUG AccountSystem : register button updated
09:54:07 Timeout registration for '115873140@sip.callwithus.com'
09:54:12 DEBUG AccountSystem : refreshing the account combo
09:54:12 DEBUG Account - Callwithus : selecting
09:54:12 DEBUG AccountSystem : updating the register button
09:54:12 DEBUG AccountSystem : register button updated
09:54:12 Timeout registration for 'generaluser@ippi.fr'
09:54:42 DEBUG AccountSystem : refreshing the account combo
09:54:42 DEBUG Account - Callwithus : selecting
09:54:42 DEBUG AccountSystem : updating the register button
09:54:42 DEBUG AccountSystem : register button updated
09:54:42 Timeout registration for '115873140@sip.callwithus.com'
09:54:48 DEBUG AccountSystem : refreshing the account combo
09:54:48 DEBUG Account - Callwithus : selecting
09:54:48 DEBUG AccountSystem : updating the register button
09:54:48 DEBUG AccountSystem : register button updated
09:54:48 Timeout registration for 'generaluser@ippi.fr'
09:55:22 DEBUG AccountSystem : refreshing the account combo
09:55:22 DEBUG Account - Callwithus : selecting
09:55:22 DEBUG AccountSystem : updating the register button
09:55:22 DEBUG AccountSystem : register button updated
09:55:22 Timeout registration for '115873140@sip.callwithus.com'
09:55:28 DEBUG AccountSystem : refreshing the account combo
09:55:28 DEBUG Account - Callwithus : selecting
09:55:28 DEBUG AccountSystem : updating the register button
09:55:28 DEBUG AccountSystem : register button updated
09:55:28 Timeout registration for 'generaluser@ippi.fr'
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| reply to Trev
Thanks trev
so what do you think is the problem and how to correct it? |
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 mgraves1Premium
join:2004-04-05
Houston, TX | reply to generaluser
If all your soft phones are failing to register then you have some basic network issue.
For example, are you getting valid DNS resolution to all your registrars? Can you ping them? |
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Dan_voip
join:2007-01-03
Saint-Hubert, QC
kudos:3 | Try to reset TCP/IP, from a DOS windows by running the following command:
netsh int ip reset resetlog.txt
After that reboot the computer. |
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| Thankyou for replying guys.
@Dan_voip
I have issued the command and reset the tcp then restarted but still no sucess :(
@mrgraves1
Yes i can ping the sip registrar
Pinging sip.callwithus.com [204.74.213.5] with 32 bytes of data:
Reply from 204.74.213.5: bytes=32 time=345ms TTL=251
Reply from 204.74.213.5: bytes=32 time=342ms TTL=251
Reply from 204.74.213.5: bytes=32 time=343ms TTL=251
Reply from 204.74.213.5: bytes=32 time=342ms TTL=251
Ping statistics for 204.74.213.5:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 342ms, Maximum = 345ms, Average = 343ms |
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Dan_voip
join:2007-01-03
Saint-Hubert, QC
kudos:3 Reviews:
 ·TekSavvy DSL
| What I noticed, your ping time to sip.callwithus.com is very high "time=345ms", mine is 92ms. Since on other computers on the network it's working an on yours not, for sure it's something related to your Windows. I would start doing an online virus and spyware scan, from what I get you don't have a program installed to do that. |
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| Thankyou for replying.
I scanned with microsoft security essentials but no spyware was found. Yes the ping is high becuase i am on the other side of the world  |
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nitzanPremium,VIP
join:2008-02-27
kudos:2 | reply to generaluser
Sounds like a firewall issue on your PC. Maybe you have a 3rd party firewall running? (Comodo, Norton, etc.) |
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| No there is no 3rd party firewall installed. I had windows firewall installed but since this issue i have even disabled it. |
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| reply to generaluser
Can you try it without Stun? Stun isn't necessary on most providers. Your nat traversal parameters may be incorrect which may have caused you to turn on Stun. |
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| Thankyou jason_m for replying. I have tried it by turning STUN off but still no connection. I am thinking maybe nothing short of a clean installation of windows would correct this issue 
I have attached a log file with STUN turned OFF |
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| @generaluser: Bro, I'm having the exact same problem you're experiencing, and would like to know if you were ever able to get around to solving it. I need help DESPERATELY coz I'm stuck! Thanx in advance. |
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| I assume your are running Microsoft Windows.
Have you tried create a new user ID to rule out any problem in your current user profile?
Reset TCP stack? google 'How to reset Internet Protocol'
Disable the internal NIC and try a wireless USB dongle? |
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