bt
join:2009-02-26
canada
kudos:1 Reviews:
 ·Start Communicat..
| reply to elwoodblues
Re: [Cable] Lawnmower ran over the cable said by elwoodblues:I disagree, I've called Rogers and bell in the past when a storm pulled the wires of their hooks on the house. They came and fixed it no problem.
Yep, it's definitely possible to get them to come out. I was able to get Bell to come out when there wasn't even any kind of active service on the downed line. Even managed to get a narrower window than usual. |
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 DrZEUS
join:2004-01-13
Mississauga, ON | reply to old sparks
Call Rogers and tell them your lawnmower broke because of an exposed cable on your property. Whether you have service with Rogers (ie. phone or tv or internet) or no service, they should send someone out as an exposed wire is interfering with the use of your property. That and it might be considered a safety hazzard.
Once you explain it to them that way, I am sure they will send someone out.
Our neighbours line was cut when our driveway was being repaved. He has NO services with Rogers but I felt bad and just in case one day he wants a Rogers service, he would be SOL. So I called Rogers on his behalf to let them know we accidentally cut a cable and to send someone out to repair it. Even though my neighbour has no services with Rogers, they still sent someone out and had the line repaired before the paving guys came to finish paving the driveway. No questions asked.
Your mileage may vary. Dont give up and insist to get someone out. Ask for a supervisor if you have to.
Good luck! |
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| The question is not really whether or not you can get Rogers or Bell to come to repair a damaged line without having service with them.
No doubt they will come if the techs actually get told to come.
The problem is when you call bell and Rogers, most of their CSR's dont want to help you if you dont have or arent purchasing their service. |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
 ·TekSavvy Cable
| reply to DrZEUS
Thats surprising DrZEUS..
When my dad was having 3 mini trees trimmed in the front of his property, the company trimming the trees accidentally cut his neighbour's Rogers cable line.
Dad immediately called Rogers to get someone out to repair it for the neighbour, but Rogers refused to send anyone out to repair it unless it was the homeowner themselves complaining of no service. So dad was forced to leave a note for his neighbour explaining what happened, and to call Rogers. This was last summer. |
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DrZEUS
join:2004-01-13
Mississauga, ON | Like I said your mileage may vary. I was able to get Rogers to come out on behalf of my neighbour. I think maybe it was because the line was on my driveway and since it was not paved yet (exposed) it would have been less work for Rogers to repair it now instead of later.
Either way, even if your neighbour calls instead, they should come out. |
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| Well, I undid my temporary fix and called Teksavvy this morning to tell them service was intermittent and is now down with no signal, in order for them to open a ticket with Rogers. Best ETA for a tech was sometime during the long weekend.
With respect to cable, I know Rogers has to fix broken lines when the lines have RF on them. Industry Canada WILL get involved when there is signal leakage that can cause interference to other spectrum users. |
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 Teddy Boomk kudos Received
join:2007-01-29
Toronto, ON
kudos:5 | said by old sparks:Well, I undid my temporary fix and called Teksavvy this morning to tell them service was intermittent and is now down with no signal, in order for them to open a ticket with Rogers. Best ETA for a tech was sometime during the long weekend If you call in a ticket of no signal with no additional notes, and then Rogers detects your modem online, they will close the ticket. However, if you explain the situation in detail, you should be able to have the problem addressed properly without being out of service.
It may have to be an escalation for this to work, like you might have to open a ticket, have it closed because you are online, open a 2nd ticket with details..
To the best of my knowledge Rogers isn't charging any dispatch fees at all right now, although they are within their rights to if the customer is the source of the problem (so tell them it was the neighbour who cut the line  ).
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electronicsguru.ca/for_sale/Cablemodems |
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| reply to old sparks
said by old sparks:With respect to cable, I know Rogers has to fix broken lines when the lines have RF on them. Industry Canada WILL get involved when there is signal leakage that can cause interference to other spectrum users. Only if someone is actually affected and files a complaint. But at the very low powers in question here (less than 0.01mW due to air's higher impedance and reflection coefficient going from 75 ohms coax to 377 ohms air), it is highly unlikely that a cut cable will affect anything.
The more common reason cablecos repair even unused (but still connected) cables is to manage ingress noise and signal reflections. |
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