US Cable Support > Time Warner Internet Services > [TWC] Queens - How can I improve speed?

[TWC] Queens - How can I improve speed?

Just to let you know, Turbo is now 20/2, so you wouldn't need to upgrade to Ultimate. Provisioning your modem is an easier process now.

Thanks for the reply!
When I go to the TWC website and go through the ordering process, Turbo shows up as 15Mpbs down.

reply to blissfool
I live in the woodside area and having severely slow speed during peak times and I'm on the Wideband 50/5 package. So i dont think upgrading will do you any good. I'm about to downgrade myself.

reply to blissfool
Speeds were recently increased. If you use your own modem, you will see a full 20/2.

reply to elusus
Have you tried getting your own DOCSIS 3 modem? I've been reading that people have had good results with them. Well, if it doesn't work out, you can probably return the modem and downgrade. Doesn't hurt to try I think.

reply to MacAlert
20/2... that is if I go turbo, right? I'm at standard (10/1) now.

Just out of curiosity, if I go turbo or ultimate, does a installer come again or do they just change the signal to my home? If the installer come, do they tinker with the line or swap out the cable modem(if i didn't get my own)?

Last question is somewhat important since only my landlord has access to the line coming into the building. The building only has 3 apartment and landlord lives in the building so it's not that hard to coordinate with him but it's still a hassle.

Thanks!

reply to blissfool
bliss - when I signed up for 10/1 I asked what speed should I enjoy before having to call tech support with a problem. I was told you should get 70% of the bandwidth you pay for even during prime time, so if you are paying for 10 and getting 2, you really should open a trouble ticket, not pay them for more speed. speed complaints are hard to prove so you should prepare before by making sure your PC has no crapware that could be taking up bandwidth, and you should document speed tests over several days before calling support. you should also be willing to let them run a remote control client on your PC while you are on with a support rep so they can test it from your PC - since they can't run speed tests off your cable modem.

Trouble ticket will not help. Problem with cable modems is that your line is shared with many.

Best solution is swapping to a docsis 3 modem. You will always get consistent speeds. Also, I think they increases the standard tier as well.

@blissfool if you are upgrading speeds, a tech visit is not needed.

MacAlert - a docsis 3 modem won't help unless Bliss pays for far more expensive docsis 3 service, and if her area is congested for single channel service, it will also be for multi channel service. I use the cheap DCM425 they lease me on my 10/1 service which is more than enough up to 20/2 service.

Like I wrote, first fight to get what you are already paying for, and if 7 minimum is too slow for you, only then consider getting an upgraded service. Queens is a very well build up network, so it could be a matter of simply changing you over to a different set of channels - since TWC may not even be aware the channel you are on is so congested.

It's also possible there is a wiring fault causing too much modem error correction re-transmission so a premise visit may be required.

see if you can get the car you already paid for fixed before you consider replacing it with a better car from the same dealer. don't roll over and let the salesman railroad you into a new car, first make sure you get what you already paid for - only the squeaky wheel gets the grease.

docsis 3 is marketed for multi user heavy usage house holds... a single person with casual internet use should not require it. I have the same standard 10/1 service as bliss and live within a mile of her - she does not need to suffer down at 2mb during primetime. I'm an above average consumer who between torrent, game play and streaming consumes 90gb of download bandwidth per Month, yet 10/1 service suits me just fine.

Um.. yeah.. maybe my id is a bit feminine... but i'm a guy...
Hahaha~ no offense tho~ i'm a "happy fool" and try not to get tripped over minor things in life.

I am planning to do the tests and make the calls before getting new modem or upgrading my package. I just wanted to do enough research to see what my options are. Of course, I'm getting mixed responses but I guess I will have to try out different things on my own.

everything macalert posted here was wrong - just ignore him and all will become clear.

your choices are;
»www.timewarnercable.com/nynj/lea···ans.html
ISP's make it very hard to downgrade speeds, so don't go
faster if you still think later you may want to return slower.

the highest 2 may require a premise visit as they provide a different modem and bonding.
any plan you get is supposed to deliver at least 70% of the advertised rate at all times.
if it's not - you have every right to complain and get service as long as it's not your PC.

I would start by forcing DHCP to assign you a new IP address.
you can do this by inserting or removing a router from between
your PC and Cable Modem, since the ISP will see you on a new
MAC address and be forced to give you a new IP.

Now you should use a speed testing sight that retains your test
history by staying logged in to it - many do this for free.
I prefer saying logged into testmy.net and use a file size double
my rated speed, so for 10/1 use a 20/2 file size profile.

Use various tools to make sure your PC is crapware free.
there is a security section of DSLR to learn how to do that.

Run any program that retains a ping history to a nearby IP
to help determine if you are dropping packets from line noise.
I like to use PingGraph to the local root server of 198.41.0.4
or one of the nyc.rr.com routers a few hops away from you.

Once you accumulate a few days of test results, then call support
and be polite firm and persistent - you will get the speed you want,
without having to pay more. only upgrade to 20/2 if you
need higher download than 7 and/or more upload than 1.

reply to blissfool
I don't really think you should upgrade your tier or even call in. I had the standard which is 10/1, and i have 4 pc's and an xbox 360. I had A LOT of lag while playing games, and expected the turbo upgrade would smoothen things out. Well, I upgraded and things got even worse. I never even got the 15/2, so after three weeks went back to the 10/1 and things are okay now. Still got the lag and stuff, but its bearable and i'm not paying a whole lot roe for wideband, since TW is continuing to increase my price anyway...

reply to Packeteers

reply to blissfool
A Docsis 3.0 would work on standard? I didn't know that. Last year i called them up asking about that and a rep said yes. A few days later, some manager in-charge of the reps called and told me that it wouldn't work with the standard service that it's only going to work with wideband which i would have to upgrade to. If that's the case, then I should probably just go out and buy my own modem if it will give me more consistent speeds!

That's probably what I'm going to try out after few tests/calls and tech visit.

reply to blissfool

I was getting 15 during my first 2 months with TWC - now I'm getting 10 this past month. I know I'm now getting what I paid for, but I sure do miss that 50% more speed. I guess they do that to impress you, then slow you down later or something - kinda sucks though. Fortunately the Latency is still good even slower, so at least my gaming was not effected by that unofficial downgrade.